HT204400 Issues with Apple TV

My Apple TV won't connect to iTunes tonight. Is there a problem with iTunes in Australia?

tried to pull the plug on it for 30 sec and then turn it on again ?

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HT204053 Issue with Apple ID iPhone 4S iOS 6.0.1

There is an issue, with Apple ID on iPhone 4S Apple ID, by entering wrongly Apple ID at the first time, it can't be changed anymore, or I just can't find where to change it, for proper use of App Store application and update of other apps.

The change the ID used for purchasing, go to Settings>iCoud & App Stores, tap the ID shown, sign out, then sign back in with the ID you wish to use.

Sound issues with Apple TV show rentals/"choppy" sound quality

I have been renting "Lost" episodes from the iTunes store on my new Apple TV. There is something wrong with the sound quality. It's very choppy. Almost like a fan is cutting up the sound. Anyone else experience this problem? What's the fix?

Hello there, cjb1992.
The following Knowledge Base articles offer up some great steps for troubleshooting audio issues with Apple TV:
Apple TV: HDMI audio stops working
http://support.apple.com/kb/TS2090
No audio when using Apple TV
http://support.apple.com/kb/TS3789
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase it...

So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase the hard drive and do a reinstall. Since I have a recent backup this seemed like a good enough option. They were kind enough to send me a copy of the snow leopard disk to do the install since we couldn't get it to complete through the disk utility. Not sure why, since it says we are fully connected, it just never completed.
Anyway, so now that you have the background here is the new issue. The macbook pro keeps spitting out the disk I'm trying to install from. Disk utility and using the 'Startup Disk' function from the apple menu doesn't read the disk.
Can anyone suggest a solution to this vexing problem?
Thanks in advance.

Jeremy.Laurin,
have you tried agb76’s approach here?

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Why did carefully over heating my 4s restore the wifi function? This, after 2 months of mysteriously grey out wifi buttons, loads of time trying to resolve issue with apple tech only to be told I must pay $199 to repair the problem. I'm disillusioned now

Is the Wi-Fi button greyed out? Try this article: http://support.apple.com/kb/TS1559
Also, make a backup to iTunes of the device. Then restore it as a new device. If you still have wi-fi greyed out, then contact Apple again, and explain that you believe you have a hardware issue. They may still ask for a $19 deposit, but if it is actually hardware related, then you won't be charged the $19. Only if it is software related do you get charged that $19.

What might be issues with Apple TV's compatibility with Samsung LED TV's, specifically the 5550 or 5500.

What might be issues with Apple TV's compatibility with Samsung LED TV's, specifically the 5550 or 5500?

I am shopping, with a focus on Samsung, and was told by a Samsung rep their TV's were not compadible with Apple TV. I found this difficult to believe so I wanted to pursue with persons knowledgeable with Apple TV.
If I find that Samsung is not compadible I wanted to determine which lines, e.g. Sony, might be compadibile, as I wanted to use Apple TV.
Thank yoyu

IPad air 2 not downloading or updating apps. Is this an issue with apple?

I Just got the iPad Air 2 Wifi 2 weeks ago. I was able to only update a few apps which was very slow, then nothing all together. Can't download or update my apps. Keeps turning in a circle and not loading. Is this an issue with apple? This problem started with my iPad 2 before I upgraded thinking there might be little or no support for it by now. I cannot be going to iTunes every time I need to download an app. Doesn't make any sense.

Thanks Brian. Did that already severally. Didn't resolve it. Had to had reset and reset settings before it started working. It's good now. Thanks once more.

All of you who use the 80gb ipod classic and have problems with it freezing and syncing with itunes...well I have joined the club. This is a serious issue with apple and they need to correct it. I have tried everything to no avial.

This is beyond frustrating. I just wasted 70 dollars between a new battery and gas for my ipod 80gb classic. It was having major issues syncing and freezing with itunes. I tried everything possible and noticed that a lot of people have been having the same issues with their ipod classics as well. I must have restored it several times and now it just totally bit the dust. Now I have to shell out 130 dollars to send it in to apple to be rebuilt/fixed. This is nonsense and I just cant believe apple isn't doing anything to address this issue. My ipod was doing great for about nearly 5 years and now this. I even down-graded to itunes 10.7, but by the time I had it set up to try, that's when my ipod totally failed and will not even come on. Grrrrrrrrrrrrrrr

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

Strange issue with Apple ID in iTunes and Safari

I have a client who recently has had a very odd issue with his Apple ID. He is unable to purchase any music from the iTunes store on his MacBook Pro running 10.9.4 and iTunes 11.3. When he tries to purchase a song from the iTunes store, he enters in his correct apple id and password but itunes just returns right back to the login window with blank fields. There is no error message about using an incorrect password or apple id. When we try to log in to the Manage Apple ID page using Safari, we get the exact same thing. No error, just goes right back to the login screen like nothing happened. We can, however, log in to the site using another browser like Firefox or Chrome without issue.
I have done some extensive troubleshooting and isolated it to the user library since itunes and safari work fine in a test account we created. I've tried pulling all seemingly related pref files, application support files, caches, keychain items, the safari folder, etc. Basically if it was in the user library and had safari, apple id or itunes in the file name, I pulled it. This didn't fix the issue. I was able to temporarily fix the issue by pulling pretty much everything from the user library folder's application support and preferences folders. Everything worked for a little while but then the issue returned.
Does anyone have an idea what file could be going corrupt so quickly that is causing both safari and iTunes to no longer log in with his Apple ID?
Thanks in advance!

Sometimes resetting an Apple ID password can help > Apple - My Apple ID
If that doesn't help, from the iTunes menu bar click Store > Sign Out
Restart the Mac, launch iTunes then sign in again.

We need a new section entitled: Issues With Apple Customer Service

"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.

It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck!

Syncing issues with Apple TV

Is anyone else having syncing issues with their Apple TV? I am trying to sync movies up that I just bought (StarTrek HD, IronMan HD) and the sync sits there with the progress bar moving all the way to the end but never actually finishes. Just sits there for hours! I don't know if it is because of the iTunes Extras or not, but it is getting very annoying.
I have read a lot of bad reviews of the Apple TV 3.0.1 update and I have to say, the my Apple TV is very sluggish and hangs a lot with this new revision. I am sure that is part of my issues syncing. All of this is sad because the product has such potential. To me, it is like an iPod for your TV.
I believe with this slow response times and issues Apply may be working on a hardware update to the device which is long overdue. Maybe the new software requires a faster processor and/or more memory which will be answered in the new hardware (one can only hope). We are just beta testing the new software. Apple: Listen to the people, we want bigger hard drive (500GB+) and reliability! We want it to run as smooth as an iPod. The moment you update the hardware, everyone with Apple TVs will buy a new one!

Yes I have the same problem,, and it was with 2.4 version, I upgraded to 3.0.1 and still the status bar progresses all the way to end and just hangs there,,, BS is what it is,, If this is not fixed or goes unanswered I am just going to take my Apple TV back as I just purchased it yesterday. 12/17/09

Issues with Apple's Application Loader

I have been having some issues delivering my ePub to iBooks through Apple's Application Loader device. I've contacted Adobe, who says my file is fine. Then Apple, who says there is an issue with my file. Then back to Adobe, who says their help ends with inDesign. Then back to Apple, who says I have to talk to Adobe.
Ever since kicking us publishers off Adobe DPS, I have been having unanswered issues with producing iBooks, which is the way that we have to produce inDesign files now. Namely, I get an issue saying an image, that isn't in my inDesign file, is too big to upload to Application Loader.
Has anyone had similar issues? Please help?

Hello suecheat
Check out the article below to continue troubleshooting your issues with sending mail. You will use Connection Doctor to find out the specific issue.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Regards,
-Norm G.

Mail issues with Apple's Mail

I was using Outlook Express to send & receive mail. And then (because Outlook Express has been giving me fits with errors and needing to put my password in every time I wanted to use it) I switched to Mail (the one that came on my Mac).
And now, with Mail, something crazy is happening on my iPhone and iPad. It showed that it was downloading and downloading and downloading, but I don’t know what it was downloading. Archived stuff? Everything that is in everything in every folder on my Mac?
Then it stopped downloading stuff, and now it won’t send, I get an error saying that it Cannot Send Mail.
I tried to delete my email account from settings so that I could start over, but the gear just spun and spun for over 30 minutes.
I have no idea what is going on, but I think that it must be connected to the fact that I switched from Outlook Express to Mail.
Please, if anyone can help I would really appreciate it.

Hello suecheat
Check out the article below to continue troubleshooting your issues with sending mail. You will use Connection Doctor to find out the specific issue.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Regards,
-Norm G.

Apple ID issues with Apple Tv 2

My husband bought me an Apple Tv 2 today. I was in the store with him when he bought it; it is new. I tried logging in through my Apple ID and it will not accept it. I am facory resetting it currently and it is to take a very long time and I am not sure if this will work. Has anyone had long term issues with this? It'd be nice to have this up and running before Christmas.

When I tried to factory reset, it said it was downloading the latest update. Then it says it can not update and to try again later. Well, it installed after a few attempts, but will not let me log in through Apple ID Solutions?

Audio sync issues with apple tv

Hi All,
I am having some issues with audio syncing properly on my apple tv. I have my movies stored on an external hard drive - movies go through itunes through to my apple tv (as it should be) via home sharing. Anyways, some of the movies seem to be out of sync when I watch them on my tv, but when I play them through itunes on my computer they are just fine. I've tried taking the movie out of itunes and even renaming it before i bring it back in - but that doesn't solve the issue. Any ideas? Any help would be greatly appreciated. Thanks!
Stacey

I just encountered this issue also. All my digital movies and dvd rips stream fine through itunes and into my apple tv. However I just imported a movie I made in imovie. The movie plays fine in quicktime or directly in itunes. When I play the movie on my apple tv streaming it from the same itunes account, the audio is out of sync.
Any help is really apprecieated!
D

HT204400 Issues with Apple TV

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