HT204406 I am trying to get my computer on iTunes Match and I keep getting the message "unknown error (4001)

I am trying to get my computer on iTunes Match but I keep getting the message "unknown error (4001)? Have no clue..........help!

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
-Griff W.

Similar Messages

HT1414 When trying to update my apps I get the message, "unknown error occurred" any ideas?

When trying to update my apps I get the message, "unknown error occurred", any ideas how to fix this?

I really thought signing out would do because that works frequently for the unknown error message. Try these two things.
Go to Settings>General>Date and Time>Set Automatically>Off. Set the date one year ahead. Try to update the apps again. If you get an error message, go back to the settings. Correct the date and time (set automatically) then go back and try to update the apps again.
Or this ... The old stand by....
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

I am having problems getting my I pod to sync .I keep getting the message unknown error occurred with the designation (13019) I have taken itunes off the computer and reuploaded but get the same message as before the tunes are in the library

I keep getting the message unknown error (13019) I uploaded the upgrade for I tunes and bought some music and that went ok but when I went to sync it everything goes ok till the end and I get the error message .I took I tunes off the comuter and re downloaded it ,but the process is the same

Did you try all the suggestions mentioned in this article? iTunes Error 13019 during sync
Some users solved the problem by removing duplicate songs: https://discussions.apple.com/message/17047386#17047386

Unable to reset to factory settings through iTunes. Getting the message unknown error 0x80090318

I tried doing the factory reset by iTunes restore option as the device was diabled due to password wrong entry number of times. It did to some extent and then my device did not get restored to normal. If I keep the power and home button pressed it just shows the apple icon and after some time the screen blinks and goes off and again the same apple icon. If i leave the home button then it shows the symbol to connect to iTunes and on the iTunes it goes to restore option but not happening and I get the unknown error message.

Did you already check this article?
iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support

I have been getting the message Unknown error 0xE000024 whenever I get into iTunes to look at my ipod to restore it because it freezes every time I try to unlock it. What does this mean, and what can I do?

Help please

Now it keeps saying that it is restored but there is still no music or video on it. And a new error is coming up that says "We could not complete your iTunes store request.The iTunes Store is temporarily unavailable. Please try again later."

I ran an iTunes update. It failed with the message System Error. The program can't start because MSVCR80.DLL is missing from your computer. Try reinstalling the program to fix this problem. I tried reinstalling but get the same message.

I ran an iTunes update. It failed with the message "System Error. The program can't start because MSVCR80.DLL is missing from your computer. Try reinstalling the program to fix this problem." I tried reinstalling but get the same message. I looked in my Recycle Bin for that file name but there is none there. Is this a new file that iTunes wants?

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99683)

HT4913 Hi, I was trying add a second computer on iTunes Match. I was signed into both machines with a single ID which already has iTunes Match. When I selected iTunes match, it asked me to buy it again rather than add. Now I've got it on neither machine-

Hi, I was trying add a second computer on iTunes Match.
I was signed into iTunes on both machines with a single ID which already has iTunes Match from the primary machine. When I selected iTunes match on the second, it asked me to subscribe to it again rather than add.
To try to fix this, I signed out of the primary machine and so i was only in the second computer. This didnt work and when i tried to log back into Match on the primary machine it has the same problem now, asking me to buy iTunes Match when I already have it!
Now I've got it on neither machine- can someone please help!!
Cheers,

wandererny wrote:
Only one library can be matched at a time. If you continue, the other iTunes Match session will be stopped and this computer's library will be matched instead.
Hi,
You often get this message when match thinks that you already have a match in progess on another computer.
If you are happy that all your music is on your new hard drive (or if it is only in the cloud), you should select "this computer".
Jim

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert apdf file for msword?

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?

Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

Hi tkam,
It sounds as though you just need to install the latest Reader update. Please choose Help > Check for Updates in Reader and install the latest update. An update to Reader 11.0.07 resolves this sign-in issue.
Let us know how it goes!
Best,
Sara

I'm trying to convert a pdf file to word and I continue to get the message "An error occured while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

I'm trying to convert a pdf file to word and I continue to get the message "An error occurred while signing in". I believe I'm properly signed in, I can see my account, etc. Any suggestions?

Hi tkam,
I think I may have just the answer you're looking for. If you're converting from within Adobe Reader, please choose Help > Check for Updates and install any available updates. This error was resolved in the most recent Reader update. (You can also try signing in directly via the ExportPDF website at https://cloud.acrobat.com/exportpdf.)
Please let us know how it goes.
Best,
Sara

HT1645 I am trying to burn an imovie I made. I keep getting the message multiplex error. The imovie will not burn to a idvd.

I am trying to burn an imovie to a DVD. I keep getting the message multiplex error. I do not know what to do. Please, can anyone help me.

Hi
Multiplexing error is a very complex problem due to many things (long long list following) - one common but not obvious reason is that material on the iDVD menu goes outside the TV-Safe area (or just touching it).
So first - turn on TV-Safe area and move any object well inside of this.
Wide screen stretched - usually (as I think) it is due to making a 4x3 movie in a 16x9 wide-screen project OR the other way around. This forces one to on flat-screen TV (or other) set the presenting view right - My has 4x3, wide-screen, zoom and auto-wide-screen and I have to switch this by my remote for some DVD I've made "wrong" way.
Now my long long list on Multiplex Error
LONG LONG LONG LIST
Multiplexing Error
PART One.
Use of strange video/audio material e.g. .avi, .wmv, .mp3 etc.
I only use.
Video - StreamingDV (miniDV tape via FireWire) and
Audio - .aiff (as on audio-CDs) (else converted to this .aiff 48KHz)
Photo - .jpg (.bmp known problematic)
Chapters !
A. Using strange letters in video project name e.g. +,/; etc. keep to a-z and 0-9 strange letters in project name e.g. +
as described by Donnyboy69. Does the title of your project have any symbols or decimal points in it. If so, that is why you are getting the error. I had a project that had a + sign which caused the same problem. I renamed it without the symbol and low and behold, it worked.
B. Location of Chapters
• Can’t be at start or end of movie (Skip first/start one - iDVD sets this by it self. At the End - no need)
• Not in a transition (or within 2-3 seconds from it)
Important when from iMovie HD6 or previous - Now also observed when using FCE 4
PART Two.
from Robert Modero.
"Multiplexing Error. Problem during initialization of tracks"
Simply remember to add subtitles to your Quicktime files and menu buttons.
Once I did that, I was back in business.
from Boise Jim
Do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
I always makes a DiskImage first and test this so that it runs OK
I use only - Verbatim DVDs
I use only - DVD-R
I burn at an as slow speed possibly e.g. x1
This gives good DVDs
PART Three.
Multiplex Error
Chuck, Chicago 2/7/2009.
Back again. Here is what I have found to work. I also have and use a LaCie DVD-R/RW DL external drive and a LaCie external hard drive as well. Since yesterday I have tried a few ways to burn a themed iDVD project having four 56 minute movies on it, amounting to 226 minutes onto a DVD DL disc, capacity 240 minutes. Apple tech support really didn't know what to do but gave me a very good tip. I had two options left. Apple tech support's tip was to try disc image. One of the replies on a thread with this subject said not to, but my experience today is good. Put your project onto "Burn to disc image," under "iDVD, file." Yesterday encoding took me 23 1/2 hours. Overnight for iDVD disc image, encoding took 21 1/2 hours (again) while I slept. This morning I tried to copy/burn disc image to a DVD with Roxio Toast 7, and it stopped near the end of the burn with some kind of "error" message. So then I tried Utilities> Disc Utility> Burn icon, and followed it through. Be sure to click the DVD DL drive in the window "Burn disc in.". I had one other problem though. At the end of a 46 minute copy, it started to verify, and at the end of verify it rejected the burn. So I tried again, and when "verify" appeared, I clicked on "Skip." The disc finished burning and is doing fine and well. A long and tortuous process, but at last something works. I made several additional copies using Disc Utility. Best wishes. Chuck, Chicago.
2. Disconnect any other external devices not absolutely needed.
e.g. external USB/USB2 hard disks, other FW hard disks etc.
3 Chapter marks in transitions - minimum 2 sec from
FROM Bev. (Not a 'guy' but I will answer!)
First, I do not think that mixing wide-screen and standard makes a difference in iDVD.
Second, you should use a better brand of DVD disk. Also, many of us have experienced fewer problems on playback with DVD-R disks. Recommended brands here are Verbatim, Maxell and Taiyo Yuden. Memorex and TDK are not consistent and may not give you a correct burn. They apparently have fewer layers in the composition of the disk. I have always used Verbatim DVD-R disks and have not had any burn problems.
Also, choose a slower burn speed, 4x or less.
Third, to determine if the iDVD project will burn properly, create a disk image file (from within iDVD, go File->Save as Disk Image) and test it. Mount the disk image and then open DVD Player (in Applications) and view your project. If it plays correctly, you can then burn the actual DVD disk from the disk image file using Disk Utility.
From. Boise, Idaho
I did everything I've seen suggested, but a friend (who used to be an Apple Genius) suggested that I do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
It worked, and I got a clean burn from iDVD.
Hopefully this can help other people.
by dheb0422
Well, I finally got it, and it was odd enough to post here incase anyone looks this topic up again. Many things were tried, including burning the unedited film, the edited film without titles and chapter markers, abbreviating the chapter markers in case length was the issue (remember the old iMovie used to truncate them when moving to iDVD?). In the process, I noticed that one, and only one, chapter marker was on the same line as the title marker. All the others were on the line above. The only way I seemed able to change that was to clip a few seconds of film. After that last clip, the offending marker took a place on the line above, as were all the others. That run published, compiled completely and burned. That's one for the books.
One user more writes
To add my experience with Multiplex Errors using iDVD (7.0.4), I recently created two iDVD projects
Video from both passed from FCE 4.01 with chapters
One project worked fine in creating disk image file
The other gave Multiplex Errors
I tried suggestions to remove special characters and no chapter marks at beginning, but nothing worked
Note that I've used iDVD for dozens of projects and this is first time I've run into Multiplex Errors
Anyway, for problem project, I tried an experiment where I removed all chapters in FCE and passed to new iDVD project
This time multiplex errors gone
So had something to do with chapters
So now I tried numerous experiments to remove individual chapters and try again creating disk image with new iDVD project
After numerous tries, I was able to narrow problem down to 1 "Bad" chapter mark
That is, when I left the "bad" chapter in my FCE project and passed to iDVD, iDVD gave multiplex error
When I removed "bad" chapter mark (and others in), no multiplex error
As a final experiment, I moved "bad" chapter mark about 5-10 sec's beyond original point and passed to iDVD, the multiplex errors now magically went away and I was able to finally create my disk image.
I have no idea why this worked, but thought I'd mention here in case someone else runs into similar problem.
Rich839
In addition to Bengt's fine advice, burning errors can occur if you have located any of your menu buttons wholly or partly outside of the safe TV viewing area. Go to your main project menu, then click on View/Show TV Safe Area, to check. Drag into the safe viewing area any buttons that are outside the safe viewing area.
Russ One - suggest this
Multiplex Error-There was an error during muxing preparation
One thing that worked for me was to export the video w/o chapter markers as a self contained movie (thereby not loosing the edits & etc). Then make a new FCE project and import that movie into a new sequence and add the chapter markers. I've used "-", "&" and "," with no problem in the chapter names. Removing the markers or exporting without them did solve the problem but renaming them with just numbers 1,2,3....5, did not solve the problem and since this problem seems to happen with with iMovie as well, it would suggest the problem is in the video or audio and in combination with the chapter markers iDVD just can't handle it. The only other possibility is that both iMovie and FCE share the same or similar chapter marker code that some how is corrupting the markers.
Summary - What to try
1. Chapters
• Only A to Z and 0 to 9 in chapter title
• No Chapter mark at very beginning of movie
• No Chapter mark in or within 2 seconds from any transition in movie
2. TV-safe area for buttons (no one outside this)
3. Safe re-boot
4. No other external devices connected - that are not needed
SDMacuser adds to this
• On #4 ... No ext. devices. Some think this applies mainly to ext. FW. Not the case. Also applies to ext. USB2 as well (not to mention flash drives too).
Do not leave 3rd party devices / camera / camcorder plugged in unless it is being used with iDvd's One Step process. Certain web cams can trigger this also (especially ones with added features like LED light/s that draw additional power from the FW or USB bus).
5. Minimum of 25Gb free space on Start-up hard disk
6. Make a DiskImage first - reduces where problem originates
7. Trash iDVD pref. file
8. Make a new iDVD project
9. Movies in project with same aspect ratio e.g. 4x3 or 16x9
10. No other programs/applications running during iDVD process. e.g. Internet, screen & energy savers
Yours Bengt W

I was typing a n e-mail to my friend. I put the iPad down to answer the door and came back a few minutes later. The screen had gone blank and when i tried to get the message that i was typing back I could not find it. It was a lot of typing and pictures.

I was typing an email to friend. I put the ipad down to answer the door and came back a few minutes later and the screen had gone blank and when I tried to get the message that I was typing back I could not find it. The message contained a lot of text and pictures. How can I find it? I have looked in drafts.

Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...

When I try to download the newest version of iTunes, I get the message : "An error occured during the installation of assembly "policy 8.0 Microsoft VC80.CRT type= "win32-policy".version="8.0.50727.6195.public Key Token="1fc8b3b9a1e18e3b.processorArchitct

When I try to download the newest version of iTunes, I get the message : "An error occured during the installation of assembly "policy 8.0 Microsoft VC80.CRT type= "win32-policy".version="8.0.50727.6195.public Key Token="1fc8b3b9a1e18e3b.processorArchitecture = "x86" Please refer to help and support.
Ok I cant find a way to fix this so I basically cant use my Verizon Iphone 4 because it wont connect on an old version...

OK. You may have to reinstall everything from scratch but follow following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

IPhoto won't export my slideshow? I get the message (OSStatus error - 108)

I try to export my slideshow created from a photobook on 80 pages in iPhoto. I think I have tried everything and different formats. I get the message (OSStatus error - 108) no matter what I try. It's a photobook made for my sons 18 years birthday and my plan was to show it to the party this friday.
So it's a little confusing!
What to do?
Regards Helle

Some folks have fixed exporting issues by reinstalling the app.
To re-install iPhoto
1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
2. Download it from the App Store to reinstall It's on your Purchases List* there.
For older versions that have been installed from Disk you'll need these additional steps:
2a: On 10.5: Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
2b: On 10.6: Those receipts may be found as follows: In the Finder use the Go menu and select Go To Folder. In the resulting window type
/var/db/receipts/
2c: on 10.7 or later they're at
/private/var/db/receipts
A Finder Window will open at that location and you can remove the iPhoto pkg files.
3. Re-install.
If you purchased an iLife Disk, then iPhoto is on it.
If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
*Sometimes iPhoto is not visible on the Purchases List. it may be hidden. See this article for details on how to unhide it.
http://support.apple.com/kb/HT4928
One question often asked: Will I lose my Photos if I reinstall?
iPhoto the application and the iPhoto Library are two different parts of the iPhoto programme. So, reinstalling the app should not affect the Library. BUT you should always have a back up before doing this kind of work. Always.

I keep getting the message "an error occurred downloading this content" does anyone know how to fix this?

I rented a movie but I can't seem to play it. I keep getting the message an error occurred downloading this content. Please try again later. It doesn't tell me how much later, but I've tried off and on for a week and I can't seem to resolve it.

Welcome to the Apple Community.
This sometimes resolved by unplugging the Apple TV for a few moments and trying again, others have found restarting the router may help. Another reason that message can occur is when the download speed is extremely slow, have you tested your Internet download speed with speediest.net.

HT204406 I am trying to get my computer on iTunes Match and I keep getting the message "unknown error (4001)

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