HT204406 I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have reset both devices.

I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have rest both devices.

I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

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    Apparently there has been an issue with the App Store for the past few days, so you are not the only one that has reported this problem. I was having the same issue yesterday, but I can use the search feature fine today
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    See:
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  • When I try to connect to App Store,I get an error message stating "cannot connect to iTunes Store.  I show 3 bars on wifi connection

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    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
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  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
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  • Cannot connect to iTune store... even after the internet connection is working fine... plz help...

    cannot connect to iTune store... even after the internet connection is working fine... plz help...

    Same here, also cannot access the App Store. Internet connection is good. Iam on a Mac

  • HT1689 I keep getting the error: Cannot connect to ITunes Store. I recently updated the iOS on the ipad3. Have tried heaps of fixes as suggested in various threads. DNS, date and time, reset etc

    I am a fairly new apple user, just got the new ipad, as part of an evaluation program. I recently did an iOS update and now keep getting the error message:cannot connect to iTunes Store... I tried date changing - no good ... The only thing that worked was to change the DNS setting to 0.0.0.0 as described in another thread. This fix for a day and now still getting the same error message and DNS setting changes do nothing. I have tried the reset method several times to no avail. I'm beginning tho think the ipad wasn't a great idea.... Apple need to attend to this. Like many, I have already wasted too much time looking for a fix. I am part of an IT in education group that will soon be recommending a specific hardware and OS. Could result in the loss of thousands of ipad sales for apple ....
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    Also, I've just learned that I can connect to download new apps, but cannot update any apps I've downloaded in the past. How might I go about connecting my reset apple ID with its history from before it was reset? I assume that is the biggest issue.

  • HT1491 On both my iPhone & My iPad I keep getting the same message.  Cannot connect to iTunes Store.  I can connect on my Mac.  Until the other day I have always been able to connect on both iPad & iPhone.

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    Hi Velvalee,
    While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
    Cheers!
    - Ari

  • Cannot connect to iTunes Store and purchase failed.. As alrdy iTunes took from my credit card 5 US dollars as I was tried 5 times...

    Hello,
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  • HT5622 I am typing in my apple id on my computer and it works but on my ipad it keeps telling me it cannot connect to itunes store.  I never had this trouble before what could it be?

    I keep trying to sign into my itunes acc to download an app on my ipad.  My id number works on my computer but will not on the ipad.  It keeps saying it cannot connect to the itunes store.  What could be the problem?
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    Hello, newyorker50. 
    Thank you for visiting Apple Support Communities. 
    Here is an article I would recommend going through when experiencing issues connecting to the iTunes Store. 
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    Jason H. 

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