HT204406 I-Tunes Store error 4002 re I-Cloud

I-cloud upload won't complete because of i-tunes store error message 4002? Five aborted tries...so far. Any thoughts?

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  • HT204406 Hi, getting an error (4002) and I'm unable to upload all my songs and artwork. Help!

    Hi, getting an error (4002) and I'm unable to upload all my songs and artwork. Help!

    If it's a PowerPC Mac, upgrading isn't possible.
    If it's an Intel Mac, upgrading requires buying a Mac OS X 10.6 DVD from the online Apple Store.
    (90002)

  • Cannot download music from I-Tunes Store (Error -50)

    New to using I-Tunes Store.
    When I try to purchase songs and subsequently when they try to down load, unknown error -50 turns up.
    Have download new version of I-Tunes and disabled Norton Online with no success.
    I am currently with Netzero and have asked if there is anything on their end causing the problem.
    Any advice would be appreciated.
    HP pavillion A250e   Windows XP  

    Netzero may use an internet accelerator, if so, accelerators are know to cause problems with a music store connection. If there is an accelerator, try disabling, then try to connect to the store. The following link will also give you some other information about troubleshooting a -50.
    http://docs.info.apple.com/article.html?artnum=93447

  • TS1424 still getting itunes store error 4002...  could not complete your request.  This happens 100% of the time when I load iTunes

    Every time I load iTunes I get:
    We could not complete your iTunes Store request.  An unknown error occured(4002)

    Same problme for me. no solution found on Google searches.

  • I-tunes store error - an  unknown error occurred (-50)

    Everytime i go on itunes and try to log into the itunes store, I type my username and password into the relevant boxes and click ok and then
    get this error: "could not complete your itunes store request. an unknown error occurred (-50)". Itunes is connecting to the internet as its updating the advertisements but it comes up with the error as soon as I click "log in" almost as if it cant connect to the internet.
    as I click "log in" almost as if it cant connect to the internet.
    I've tried doing everything that i can find on the net. Enabling and diasbling the parental settings, removing and re-installing itunes and quicktime seperately. I've also tried doing the command prompt things. I dont have any Web accelerators or Ad filters - I'm just using windows firewall.
    I've run a diagnostics test and heres the results:
    MicrosoftWindows XP Professional Service Pack 3 (Build 2600)
    GBT___NVDAACPI
    iTunes10.5.0.142
    QuickTimenot available
    FairPlay1.13.35
    AppleApplication Support 2.1.5
    iPodUpdater Library 10.0d2
    CDDriver 2.2.0.1
    CDDriver DLL 2.1.1.1
    AppleMobile Device 4.0.0.96
    AppleMobile Device Driver 1.57.0.0
    Bonjour3.0.0.10 (333.10)
    GracenoteSDK 1.9.3.494
    GracenoteMusicID 1.9.3.106
    GracenoteSubmit 1.9.3.136
    GracenoteDSP 1.9.3.44
    iTunesSerial Number 0013A88C07AE2348
    Currentuser is an administrator.
    Thecurrent local date and time is 2011-10-21 18:53:57.
    iTunesis not running in safe mode.
    WebKitaccelerated compositing is enabled.
    HDCPis not supported.
    CoreMedia is supported.
    VideoDisplay Information
    NVIDIAGeForce 8800 GS
    ****External Plug-ins Information ****
    Noexternal plug-ins installed.
    iPodService10.5.0.142 is currently running.
    iTunesHelper10.5.0.142 is currently running.
    AppleMobile Device service 3.3.0.0 is currently running.
    ****Network Connectivity Tests ****
    NetworkAdapter Information
    AdapterName:                {5E7F8C2B-0095-469F-B7BC-B273D6B7D815}
    Description:                NVIDIA nForce NetworkingController - Packet Scheduler Miniport
    IPAddress:                192.168.2.3
    SubnetMask:                255.255.255.0
    DefaultGateway:                192.168.2.1
    DHCPEnabled:                Yes
    DHCPServer:                192.168.2.1
    LeaseObtained:                Fri Oct 2118:52:18 2011
    LeaseExpires:                Fri Oct 2118:53:58 2011
    DNSServers:                192.168.2.1
    ActiveConnection:                LAN Connection
    Connected:                Yes
    Online:                     Yes
    UsingModem:                No
    UsingLAN:                Yes
    UsingProxy:                No
    SSL3.0 Support:                Enabled
    TLS1.0 Support:                Enabled
    FirewallInformation
    WindowsFirewall is off.
    Connectionattempt to Apple web site was successful.
    Connectionattempt to browsing iTunes Store was successful.
    Connectionattempt to purchasing from iTunes Store was unsuccessful.
    Anunknown error occurred (-50).
    Connectionattempt to iPhone activation server was unsuccessful.
    Thenetwork connection timed out.
    Connectionattempt to firmware update server was successful.
    Connectionattempt to Gracenote server was successful.
    Lastsuccessful iTunes Store access was 2011-10-21 18:43:02.
    Thanks! i just want to update my IOS on my iphone!

    Windows error
    http://support.microsoft.com/kb/2801987
    or try that
    https://discussions.apple.com/thread/3901065?start=0&tstart=0

  • Can't connect to i-tunes store Error (450)

    Cannot connecrt to itunes store erroe(450)

    Make sure you allow ports 3689 (TCP) and 5353 (UDP) access in your security software. if that doesn't work, try disabling your security software.

  • HT204406 Hi, im getting error 4002 when trying to connect to iTunes Match

    Hi, i cant connect to iTunes Match since yesterday on my iMac.

    HI
    Read this How to troubleshoot iTunes Match - Apple Support
    Note specifically holding option ket whilst turning off match.
    Jim

  • Hello,i have updated to the new 11,and now i tunes will not open,error pops up,says Data Execution Prevention,and other error we can not complete ur i tune request,unknown error 4002,i have uninstalled and reinstalled ,has been not help.

    hello,i have updated to the new 11,and now i tunes will not open,error pops up,says Data Execution Prevention,and other error we can not complete ur i tune request,unknown error 4002,i have uninstalled and reinstalled ,has been no help.

    - Try restoring on another computer.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • I cannot connect to I tunes store using I tune 11.1 I get the error 0x80092013 "secure link to I tunes store failed" does anyone know what this is?

    I cannot connect to the I tunes store after recently downloading I tunes 11.1 I just get the error code 0x80092013 so not sure what to do. I have tried deleting and then reinstalling I tunes with no luck. I tried to flush my DNS but that did not work, I tried the diagnostics in I tunes and it told me my connections were fine but said the "secure link to I tunes store failed" Looking for an answer thanks!

    Okay I was able to connect back to the I tunes store in I tunes 11.1 taking care of the error 0x80092013. I did this in XP going to the firewall controls, selecting the exception tab. I tunes was already in the exceptions tab but I deleted it anyway, then I added I tunes back using the Add Program button then browsing to the I tunes.exe location in the C drive then selected that as the program. I tunes showed back up in the exceptions once again. I then shut down the computer and restarted it and I then had a connection with I tunes. So the I tunes in the exceptions tab in the firewall was not working I just replaced it with a fresh one.

  • Getting an error at the i-Tunes Store

    I just got an i-Phone 4 and started doing the set up on it.  Downloaded the program for the i-Tunes.  Attempted to use it and an error message came up as follows: "We could not complete your i-Tunes store request.  An unknown error occured (0x80092013).  There was an error in the i-Tunes Store.  Please try again later."  I am at a bit of a loss.

    Hi DFB1966,
    If you are having issues with your connection to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • My ITunes works perfectly except for the ITunes Store which gives me the following message "I Tunes could not connect to the I Tunes Store. An unknown error ocurred (-3221)

    Whenever I try to connect to the I Tunes Store, I get the following message " I Tunes could not connect to the I Tunes Store. An unknown error occcured (-3221).
    Make sure your network connection is active and try again.
    But my network connection is active.
    Help!

    Hi davwatto thanks for taking the time to reply.
    ok, so tried to open my safari which was version 5.1.7 and i received the error message:
    safari can't connect to the server
    safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
    The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
    The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
    Safari can’t open the page.
    Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
    Not sure how to check the logs for itunes though
    If you have any idea how to fix this issue that would be great as im at a total loss.
    Thanks

  • I Tunes cannot connect to i Tunes store. An unknow error have occurred 0x80090318

    Hi I am having this problem for weeks:
    iTunes cannot connect to i Tunes store. An unknow error have occurred 0x80090318
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    iTunes 11.4.0.18
    QuickTime 7.7.5
    FairPlay 2.6.16
    Apple Application Support 3.0.6
    iPod Updater Library 11.1f5
    Apple Mobile Device 8.0.0.23
    Apple Mobile Device Driver 1.65.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    The current local date and time is 2014-10-13 22:33:41.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.        
    No external plug-ins installed.
    iPodService 11.4.0.18 (x64) is currently running.
    iTunesHelper 11.4.0.18 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    DHCP Enabled: Yes
    Lease Obtained: Mon Oct 13 22:25:56 2014
    Lease Expires: Tue Oct 14 02:25:56 2014
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2014-07-01 22:20:33.

    Have you tried the troubleshooting for that error code on this page : Apple software on Windows: May see performance issues and blank iTunes Store ?
    This also appears to have worked for a number of people : error iTunes Store : 0x80090318 (the solution).

  • Error message -3221 - Could not connect to the I-Tunes Store

    I last accessed the I-Tunes store on November 3, 2007 with no problems. The last week of November I received the following error message. "I-Tunes could not connect to the I-Tunes store. An unknown error has occurred (-3221)." I have the latest version of I-Tunes (7.4.3.1). I cleared my DNS server and am sure I-Tunes isn't blocked in my firewall. In fact, I followed all the suggestions given on the I-Tunes diagnostic website. I cannot find any mention of anyone else that has received this particular message. Can anyone help me????

    Macafee security center is the culprit.
    Open Macafee then: select;
    Internet & Network > configure
    Firewall > Advanced
    Programm Permissions > scroll down to Itunes
    Highlight (click on)
    Then Grant full access to Itunes.
    APPLY then OK
    When you select store from Itunes you will need to register with Itunes

  • Had to reload i tunes following hard drive reboot now cannot acess i tunes stor keep getting error message "unable to connect to the internet connection timed out " but I have no problem getting onto the internet

    Had to redownload i tunes following hard drive reboot but now cannot connect the i tunes store as I get the following error message " itunes could not connect to the itunes store the connection timed out " I get this message as soon as I click on the store.
    Any ideas how to solve this  ?????
    Bill

    Had to redownload i tunes following hard drive reboot but now cannot connect the i tunes store as I get the following error message " itunes could not connect to the itunes store the connection timed out " I get this message as soon as I click on the store.
    Any ideas how to solve this  ?????
    Bill

  • I-pod touch is not getting sync and the error message is coming as "i-tunes couldn't connect to i-tunes store. An unknown error occurred (-3212).

    Hi
    My i-pod touch is not getting sync and the error message is coming as "i-tunes couldn't connect to i-tunes store. An unknown error occurred (-3212).
    I have updated the latest OS 6.0 in my i-pod touch.
    Kindly send the solution
    Regards
    Deepak
    <Email Edited By Host>

    Have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?
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