HT204406 iTunes Match crashed my iTunes before it completes running my library. I'm running the latest iTunes version.
Everytime I run Match, it runs my laptop hard and crashes. I've had the application for a few months now and I've yet to use it.
I'm running the latest iTunes version, all updates are are completed. Thanks for help.
Hello Jane Benstock,
Thank you for using Apple Support Communities
It sounds like the next best step to take would be to reset the iPod Shuffle.
Check out this article named Resetting iPod shuffle found here http://support.apple.com/kb/HT1655.
All the best,
Sterling
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It is not telling you to update your iphone, it is telling you that you need to update itunes on your computer.
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Hello pauledsy,
Thank you for using Apple Support Communities.
For more information, take a look at:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Have a nice day,
Mario -
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good advice in this thread:
https://discussions.apple.com/thread/3768724?start=0&tstart=0
also look to the right for more answers-------------------------------> -
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I got that Exact message... I think I updated my version of iTunes and it worked correctly.
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Do you, perhaps, mean "sync" instead of "download?" Please describe the problem you are having in more detail so we can better help you. Include the exact text of any error messages you are getting.
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Restart Computer.
Refer steps here to delete SC file(s):
Win7/Vista http://support.apple.com/kb/TS2363
WinXP http://support.apple.com/kb/TS1776
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ITunes Match crashes iTunes 12 on MacBook Pro
I have run into a few problems with iTunes Match since subscribing to the service but these problems usually solve (or at least partly solve) themselves. I downloaded iTunes 12 on my MacBook recently and have the latest version as of this post. When opening it for the first time it crashed within 15 minutes. This happened a few more times before I reinstalled the program but the crashes still continued. After searching through help pages to no avail, I noticed my iTunes Match was frozen on step 2 of syncing my library. This has happened several times in the past, and usually I just wait it out and eventually the service will start operating properly again after a few days. On a whim I considered this may be the problem, and sure enough after I turned off Match my iTunes stopped crashing. The problem is I am paying for a service that I now cannot use. I have recently added music to my library that I now cannot access on my phone through Match which is slightly frustrating. Is there any way to solve this compatibility issue?
Hi,
Try holding option key whilst turning off match. Close iTunes then reopen. Turn on match and select add this computer. Does match complete its scan of your library?
Jim -
ITunes match crashing at step 3. Win7 x64 iTunes v10.6.3.25
I'm having the same problem as so many other people it seems - part of my library is matched and now I'm stuck with a constantly-crashing iTunes when it gets to step 3. I've checked for zero-length files or tracks where the track length is invalid - all clear. Checked for tracks that have their match status showing as 'error' - don't have any of those. I've really come to a dead end here - any other tips or advice?
I spent a while using sysinternals process monitor to see if I could find the source of the problem and it was always tripping up on a certain track recently ripped from CD (using iTunes). So I deleted that track and it crashed again but on a different track. After a while it became clear that it was all my long tracks that are causing the problem - and I have several hundred tracks that are over an hour long - DJ mixes, mix albums, stuff like that. Given that I'm not going to delete all these tracks (as I don't have sources to many of them any more) just to get iTunes match to work, is there any way I can flag these ones as "don't match" so they get skipped? Or any way I can take the remaining short tracks and force iTunes to manually match those?
Or am I just S.O.L until Apple admit there's a problem with very long tracks, and try to fix it?I don't see the long tracks as being a problem. If the tracks file size is below 200mb then they will upload but will take sigficantly longer. I have A LOT of long tracks. Some as long as 2 hours long but the file size is below 200mb. If your file sizes are larger than that they will become ineligible. You can change this by change your import settings and picking the create acc version under the advanced tab. I haven't noticed a lot of different things that may cause things to glitch up in my experience. I've don't about 6 different people's match accounts and windows seems to give a lot more problems than MAC does. Which would seem about right given that this an apple product. But if you will try taking your tracks that are messing it up and let itunes create a new acc version match will probably accept it.
There is no way to flag anything and tell iTunes match not to upload it. If it is in the library then it will try to be uploaded. There also is no way to force iTunes match to upload certain songs without doing all of them. If it seems that iTunes match is crashing then just restart is and see if it is a certain song and try the creating a new file method described above and a lot times it will go ahead and upload. as I said I have a lot of really long tracks and they all get uploaded eventually but it takes a lot longer.
You can delete the tracks out of itunes and do not press the move to recyle bin just press the keep file button and you can reimport them again later on. You do not loose your music by deleting from itunes unless you press the button that says move to recycle bin. Which you could get back out of the recycle bin if you don't empty it before you realize what you've done. Always check whats in your recycle bin before you empty it. -
ITunes Match Crashing at Step 3 (won't upload)
I've been using iTunes Match for quite some time now but the last few weeks, maybe longer, it crashes at step 3 where it tries to upload anything that wasn't automatically matched. There are only 2 songs that it tries to upload, but each time it crashes. This is the error report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.6.1.7
Application Timestamp: 4f71aced
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e2111c0
Exception Code: 80000003
Exception Offset: 00033e2e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtFaisane wrote:
First, important question: what is "that other thread" that you mention?
This thread: This solved my questionRe: iTunes Match Crashing at Step 3 (won't upload). Posted right above your previous post.
Faisane wrote:
so how do I remove that song without deleting it? (That was my question before -- sorry, I'm not trying to be willfully obtuse -- I just don't understand how to do it.)
If you know the one track that is causing a crash delete it from the iTunes library by highlighting it and typing Option+Delete on the keyboard. In the dialog choose the option to "keep files."
Faisane wrote:
Why do I have so many unmatched songs? Does changing the Album, Artist, Song information (which I often do because I don't really like the classical music descriptors automatically provided) make the title unmatchable?
Because the matching process is not 100% accurate; or you have an older mastering of an album that did match to what is in the store; or something in your library is not availble in the store. In short your library simply will not "match" 100%. There will be a percentage that must be uploaded. -
ITunes Match Crashes - when trying to download content
Has anyone had difficulty with iTunes Match crashing when it is trying to download content?
error message
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.2.31
Application Timestamp: 52627a31
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb10c6
Exception Code: 80000003
Exception Offset: 0003491e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789Hello SandiKling,
You may consider contacting us via telephone if you're having issues with our support site.
Contact Apple for support and service
http://support.apple.com/kb/HE57
Cheers,
Allen -
ITunes Match crashes while at step 3.
iTunes Match crashes while at step 3. Uploading artwork and remaining songs. Steps1 and 2 complete successfully but at step 3 I immediately get an error message saying iTunes has encountered a problem and must shut down. Has anyone else experienced this or know of a solution ?
I Have the same issue, has only just started doing it, I've stripped the drive or all junk, plenty of room on the drive to process. iTunes also goes through the checking loop every time I start itunes, again this is recent. Running XP SP3
any ideas? -
ITunes match crashes my iTunes (OS X 10.9.3 (13D65))
iTunes match crashes my iTunes every time it starts.
OS X 10.9.3 (13D65)
It deauthorised my iPhone when I was abroad and deleted all my music from it duaring vocations!it crashes every time even if iTunes match is off.
And my iPhone can't download my music still. What's happaning?! -
iTunes Match was set up on my new MacBook Pro. Today, it wouldnt download any of my music, so I followed advice, switched on iTunes Match and switched it on again. When this didnt help, I deauthorized the computer, logged out of iTunes, and relogged in again. I have reauthroized the computer and reset the View/Options.
However, now I cant connect to iTunes Match or iCloud at all. The screen asking me to Add this computer comes up, when I click and enter my Mac account details I get the error message:
"You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 83 days."
However, this was the iTunes account with which I set up iTunes Match.
Anyone got any suggestions?Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?
SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D
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