HT204406 iTunes Match fails to connect.

I am having an issue with iTunes Match. When I launch iTunes, I get a message that iTunes Match is gathering data about my library and then one stating that iTunes is waiting for the results from Apple. After about a minute, the process ends and begins all over again! I never reach a point where my library is available. The service worked fine for a few weeks, but stopped working on Monday. Nothing has changed about my network or network settings. I also have not performed any system updates. Any help would be greatly appreciated!

brandscill wrote:
Should note this happens on the laptop at work, home, everywhere.
You mentioned that you have OS X. Do you have issue with this as well or does it only happen on your PC.
At work, is it possible to do with your works internet set up?
Jim

Similar Messages

HT204406 I am not able to download my files from iCloud to my iPad using iTunes Match, my internet connection is alive as I tested with Safari, I have enabled iTunes Match on and off to be usre is active..but still cannot download....my music

I am not able to download my files from iCloud to my iPad using iTunes Match, my internet connection is alive as I tested with Safari, I have enabled iTunes Match on and off to be usre is active..but still cannot download....my music

I have the same problem on my Windows 7 computer. In the right-click menu for a song one option is DELETE. However when I click that option the next window is to HIDE instead of DELETE. Apple, please help us with this.

ITunes Match fails to match recently ripped CD. Can I avoid matching this CD?

I have a CD from a band that is not available on iTunes that I've loaded to my MacBook Pro. As expected iTunes Match can't match this album. As a result, iTunes Match fails to proceed past the third step of the matching process and continously loops. How can I stop this album from being part of the match process?

Hi,
What format have you ripped the CD? There are problems with some ALAC and AIFF files.
If the cd is in your iTunes library, there is no way of stopping match process. Once cd has been uploaded there is a workaround to make remove the tracks from the cloud and not your library.
However, to resolve your current problem you may need to delete the tracks.
Jim

Pourquoi itunes match se déconnecte t'il aussi fréquemment ?

Bonjour,
Je suis abonné à itunes match, ce qui est très pratique pour synchroniser tout mes appareils.
En revanche itunes match se déconnecte très frequemment sur mon ordinateur sous windows 7 (quasiment tous les jours), ce qui m'oblige à me déconnecter du store, puis à me reconnecter, puis à réactiver itunes match, ça prend à chaque fois du temps pour reconstituer la bibliothèque, c'est très pénible...
Existe t'il une solution pour eviter d'avoir à chaque fois besoin de se reconnecter ?
si vous avez une astuce, je suis preneur...
merci...

Bonjour, je suis preneur d'une solution également.
J'ai une bibliothèque stockée sur mon Mac, parfaitement accessible sur mes iDevices.
Mais sur mon PC Windows 7, iTunes Match se déconnecte systématiquement. Du coup je finis par me mettre en partage pour la musique car à chaque fois j'en prends pour 5-10 minutes à reconfigurer le cloud...
Je pensais que les récentes mises à jour règleraient le souci mais pas du tout.
Y'a-t-il une solution miracle ?

HT204406 iTunes Match not showing up when connect to my vehicle.

I have iTunes match turned on on my iPhone 4S, and the songs show up on my device for the most part, but when I connect my phone to my vehicle via USB, it says there are no songs to display. Is this an iTunes issue that they will address, or is a permanent problem that I will not be allowed to listen to my music via USB connection to my vehicle?

I have the same issue. My home shared library can all be seen on my iPhone or my Apple TV 3rd Gen but not on my ipad. Only some movies and tv shows show up. Also. Many of the TV shows are all mixed up. Episodes shows up in different series and all mix up. All those issues only on the iPad, on other devices, all seems fine.

HT204406 iTunes match error 5002, Please check your connection to the network is active.

I am getting the above error when trying to down load songs through itunes Match, I am running iTunes 10.6.3 and IOS 6. My network is working fine.

Having the same issue. Supposedly error 5002 is often linked with incorrect credit card info in your iTunes account but I have cleared and reentered and still nothing. Also having trouble downloading songs through iTunes match on my iPhone 4S. Also using iTunes 10.6.1 and IOS 6.
Also, having trouble with Genius. When updating and syncing my iPhone, it gets to step 6 (Syncing genius info) and keeps going and going and going. I let it sit there for an hour and nothing.
Apple customer support is saying their systems are currently down so that may be apart of the problem. Blah.

HT204406 iTunes Match was set up but wouldn't download any of my music. I turned iTunes Match off, deauthorised and then reauthorised, restarted iTunes. Now iTunes match won't turn on - I get the "Add this computer screen" but it says can't add for 83 day

iTunes Match was set up on my new MacBook Pro. Today, it wouldnt download any of my music, so I followed advice, switched on iTunes Match and switched it on again. When this didnt help, I deauthorized the computer, logged out of iTunes, and relogged in again. I have reauthroized the computer and reset the View/Options.
However, now I cant connect to iTunes Match or iCloud at all. The screen asking me to Add this computer comes up, when I click and enter my Mac account details I get the error message:
"You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 83 days."
However, this was the iTunes account with which I set up iTunes Match.
Anyone got any suggestions?

Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh

ITunes Match fails to upload songs in Step 3

This is an update to my earlier post on this problem.
During Step 3, when iTunes Match is supposed to upload non-iTunes Store music and artwork, it fails for an unknown reason and repatedly attemps the process all over again. This continues until aborted by the user.
After several months of frustrated tinkering, one of the iTunes Senior Advisors, suggested a solution that did solve the probelm. The solution is to limit the upload speed of the router to something less than 3 Mbps. Apparently, with high speed uploads either the iTunes Match server or iTunes itself cannot cope with the data flow and the upload process crashes with no indication to the user. While this solved my problem and my approximately 1,500 songs eventually uploaded, it did take more than 10 hours. But its done and my compete library is now on iTunes Match.
I pointed out to Apple that this solution was, in my opinion, a serious flaw in the iTunes Match offering and that Apple needs to address the problem.
My ISP provider is Comcast and I typically get download speeds of 28 Mbps and upload speeds of 5 Mbps. Obviously the 5 Mbps is too fast for the iTunes Match ecosystem. I was able to adjust the upload speed by changing the QoS settings of my Linksys router and giving iTunes a priority over other apps.
Hopefully this post helps out others with the saem problem.

The -2114 error, typically occurs when trying to download / stream an uploaded Song file. The error tends to be intermittant and may simply indicate a failing server in the Apple infrastructure.
Local action, wait for a period and re-try - usually successful - once working, ensure you download and backup a secure local version - or simply restore a good version from existing local backup.

ITunes Match fails to upload songs

I am posting this as information for other hapless iTunes Match users with the same problem.
When I first subscribed to iTunes Match it successfully completed Steps 1 and 2 but failed to complete Step 3, where it uploads songs and artwork not found in the iTunes Store. The failure mechanism is that the screen "dims" and the process starts all over again. Cycling like this indefintely and never uploading any songs. However, those songs that could be matched were, and made available in iCloud for my iOS devices and Apple TV.
I have spent 4 weeks trading emails with an iTunes Senior Advisor, who reports that the engineers have told her that the issue is with Match and not my computer or songs (library). During this time my Match account was refunded so that I could try again, however, the results were the same and I have requested a second refund and will not use Match.
One of the experiments that I conducted was to create a new, and clean, iTunes Library and populate it with only six albums (to reduce testing time). Three albums were iTunes Store purchases and three were known to not be in the Store, thus had to be uploaded. Match completed its process with only the purchased albums but failed, in the manner described above, with the ones to be uploaded. Deleting iTunes preference files and having iTunes rebuild its XML library file had no effect on the problem.
Since Match obviously works for some people (but not for me) there must be an obscure issue with my libray or the Match servers, or both. Hopefully someone smarter than myself has some ideas.

The -2114 error, typically occurs when trying to download / stream an uploaded Song file. The error tends to be intermittant and may simply indicate a failing server in the Apple infrastructure.
Local action, wait for a period and re-try - usually successful - once working, ensure you download and backup a secure local version - or simply restore a good version from existing local backup.

ITunes MATCH fails to load on iPhone4 after updating to IOS 6

iTunes MATCH is failing to fully load (display) on 1 of my 2 iPhone4 telephones after updating both to IOS 6. (My wife and I share the iTunes MATCH library using the same ID).
I have tried Signing Out and back In to iTunes, plus I have tried turning iTunes MATCH On & Off for this one iPhone 4 device, but the iTunes MATCH still fails to load.
The furtherest it ever gets is to display my previous Playlists and my Artists, Albums, etc that are in the cloud ...but the actual songs that are in the MATCH cloud never ever appear at all ...even after waiting hours!
The IOS 6 update seemed to work fine for both of our iPhone version 4 phones, but like I said above, only 1 of the phones is able to play music from iTunes MATCH now. This previous worked fine under IOS 5.1 for almost a year.
We also own an Apple TV 2nd generation and an iMAC with OS X 10.6.x, ...and those 2 device are also able play music that we have stored in the iTunes MATCH cloud with No Problem.
The issue seems to be with only this one phone.
Has anyone else experienced this? Does anyone have a suggested fix for this?

This helped me my repair my iPhone4's locally corrupted iTunes library (which calls my iTunes Match account) for all my music and music-video collection! It took all of 5 minutes to repair.
1. Google/download/install iExplorer (free program).
2. Plug in iPad or iPhone first, then open iExplorer.
3. Delete the iPad\Media\iTunes_Control folder's 3 Media SQL files.
4. Turn on iCloud/match in iPhone's (iPad's) iOS settings, which replaced the iPads music library with iCloud
A big THANK YOU to Michael Allbritton for pointing my in the direction of this solution!
Finally a note to Apple:
You will have to incorporate a way for users to view and self-repair the inner workings of their appliances if you wish to continue to sucessfully compete in this market ...remember what happened to Nokia for not forseeing the touch screen display many years ago! I would never expect my Mother, my young wife or even my teenage son to download something like "iExplorer" and use it to delete 3 corrupted database files; therefore, dear Apple, please incorporate the self-diagnosis and repair functionality offered by an iPhone Explorer type system into your iTunes software ...or something similar to that! Get with the program!

Secure link to iTunes store failed and Connection attempt to firmware update server was unsuccessful

Hello everyone, Im facing error with my iTunes. When I run diagnostics i can see "Secure link to iTunes store failed" - please see the image below
Please note: as it is showing secure link to itunes is failed but still i can see iTunes store, but the above error shows when I run diagnostics.
After that when I go through the next and I found the diagnostics report as below, within report i have marked a line with RED colored "Connection attempt to firmware update server unsuccessful". I need HELP!!!!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-ES2C
iTunes 11.3.0.54
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.5
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.2.6
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B9F0069DE9C0
Current user is an administrator.
The current local date and time is 2014-08-05 01:48:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA GeForce 8400 GS
**** External Plug-ins Information ****
No external plug-ins installed.
The drive G: ZTE USB SCSI CD-ROM Rev 2.31 is a USB 2 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {14DCBC2B-34CB-431B-8625-1E62D7310533}
Description:    WAN (PPP/SLIP) Interface
IP Address:    10.128.133.101
Subnet Mask:    255.255.255.255
Default Gateway:    10.128.133.101
DHCP Enabled:    No
DHCP Server:
Lease Obtained:    Thu Jan 01 06:00:00 1970
Lease Expires:    Thu Jan 01 06:00:00 1970
DNS Servers:    8.8.8.8
        156.154.70.1
Active Connection:    Teletalk
Connected:    Yes
Online:        Yes
Using Modem:    Yes
Using LAN:    No
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-08-04 03:23:27.
**** Device Connectivity Tests ****
iPodService 11.3.0.54 is currently running.
iTunesHelper 11.3.0.54 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Hi msahed,
Welcome to Apple Support Communities.
It sounds like there is an issue with your PC establishing a secure connection to the iTunes Store and the firmware update server. Try following along with the articles below, as they should resolve the issues that you described.
iTunes: About the "A secure network connection could not be established" alert
http://support.apple.com/kb/ts1470
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
I hope this helps.
-Jason

HT204406 iTunes Match ISSUE: we could not complete your itunes store request. an unknown error occured (-50)

I cannot turn on my iTunes Match. When I try to add my computer it just says:
"we could not complete your itunes store request. an unknown error occured (-50)"
and then I press ok and it says:
"We could not complete your iTunes Store request. The network connection could not be established"

Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
(81069)

HT204406 itunes match playlists from imac not appearing on ios devices

I've finally gotten my entire iTunes library onto iTunes Match. (Be patient folks, it only took 4 weeks for my entire library to load!)
However, the Playlists that I've created on my iMac are not appearing on any of my IOS devices (iPad, iPhone, etc.).
Can anybody help me with what needs to be done on my iPhone and iPad to import my iTunes playlists from my iMac?
Thanks in advance!

The cause is likely to be a corruption of the iTunes library on the iPhone. The neatest route is to reset the iPhone to factory condition.
The alternate is to remove the iPhone library files and force it to rebuild them - this is a little more complex but has the upside that you do not need to recreate content on the iPhone, the steps needed are:
1. Connect iPhone, open iExplorer (or equivalent)
2. Navigate to iPhone\Media\iTunes_Control\iTunes
3. Delete these 3 files:
          MediaLibrary.sqllitedb
          MediaLibrary.sqllitedb-shm
          MediaLibrary.sqllitedb-wal
4. Hard reboot the iPhone (home button + sleep/wake button, hold until you see the apple logo)
Hope that these will work for you - the simplest alternates is here: https://discussions.apple.com/message/22457142#22457142
The long list of similar posts is here: https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=iphone+missing+playlists&containerType=14&container=2882&username=&ran kBy=relevance&numResults=15

ITunes Match fails at step 1 every time and won't work! Stuck in fail loop!

I subscribed to iTunes match a few days ago and the first time i tried to sync my library it got up to step 3 and was halfway through uploading the rest of my library when i accidentally closed itunes. When i rebooted iTunes i restarted the match sync and now it doesnt get past step 1. When it gets up to the final stage of step 1 an error message comes up 'iTunes has stopped working' and I have to close itunes, when i reboot iTunes and start matc again, it starts from the beggining of step 1 fails again. I am stuck in a loop!
Please can someone help me Ive tried everything!
I have winows 7 home premium

It would be useful to know which files iTunes Match is stalling on, but I can't find any way to do that.

HT204406 iTunes Match is not working on my iPhone 4S after installing iOS 6. I finally see a list of artists, but the songs are all empty and will not play, and no play lists are present.

iTunes Match is not working after the iOS 6 install. All music that was previously downloaded is gone. When the "Music App" is opened, I see a picture of a cloud, and a progress bar that goes nowhere. Then it goes away. No playlists are present. It shows artists, and albums, but all songs are empty. Nothing plays.
Is there a fix for this, or are the Apple Servers simply totally overwhelmed, and this is a matter of being annoyed and patient until it finally connects.
Thanks!

Same issue for me.
Some further peculiar things I noticed:
Directly after updating to iOS 6 I had to switch on iTunes Match again (iPhone settings). Then I realized that my music was gone (as described above).
Under settings -> usage one could see that the memory space was still occupied by the huge music library (i.e. there where only 9 of 64 GB free). This changed after several hours. Now there are only 9 GB used, the rest is free. So the library is really gone.
Since then my iPhone continuously downloads some unknown data from the internet (even if all apps are closed and I deselect the use of mobile networks at the several menus in the settings). All apps are closed. The iPhone gets hot and downloads something. It downloaded nearly 400 MB in the last 48 hours via mobile networks. (I got a flatrate, so I don't really care about the data.)
Does anyone know what this means? Thanks for any help!

HT204406 iTunes Match fails to connect.

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