HT204406 iTunes Match hangs in step 2 at the last song

What do I do now?

Bob,
To your note above,
"Hi Daan,
I have the same problem. I heard from some people that just need to wait until Apple's servers are taxed less. This is due to last 19 more countries where iTunes was made ​​available match.
Regards Bob".
You are correct - the Apple infrastructure is currently no making progress past Step 2, it is likely to be a few days before the service balances given the sheer number of new iTunes Match clients!

Similar Messages

  • ITunes Match hangs on step 1

    Hi
    Over the past fortnight, iTunes Match has gone from working seamlessly, to hanging at the first step - Gathering Information about your iTunes Library.  I amrunning the laters version of iTunes - Ver. 10.6.1.
    Is anyone else experienceing this?  Does anyone have a solution?
    Thanks

    Same problem here, stuck at first step endlessly. Tried deleting songs that are not adequate for iCloud, and still stuck.
    Anyone have a solution?

  • HT204406 itunes match stuck on Step 2!!

    Hi,
    I-tunes match has suddenly started to play up today. It gets as far as 16033 of 16034 then gets stuck. I have tried a number of ideas from the support pages plus the obvious stuff, still nothing. It's pushing the tracks out to my devices but as it's not going in to step 3 none of the recent art work goes, Ahhhhh!
    I am not great with coding, any easy routes to fix this? Are apple going to fix this. The only ineligible tracks in my library are music videos and they have always been there so have been ignore previously by match.
    Thanks for any help.

    Hi there
    I was having this same issue after re-enabling iTunes Match despite it having worked previously.
    It turned out to be a problem with some of the new tracks i'd added since the last time it was enabled. To locate them, I had to wait until the match process was on step 2 and got to the point where it stopped matching. It got to something like 9822 of 9870 songs.
    In the songs view I then changed the visible fields to include the iCloud Status field, then sorted the songs by this field.
    When I scrolled to the bottom there were the exact number of remaining songs sitting on the "Waiting" status. All of these were new additions. I removed them from the library and retried the match and it completed perfectly. I'm now re-adding the songs back into the library one album at a time to see if they will match now.
    Fingers crossed...

  • ITunes Match and multiple copies of the same song

    I have multiple copies of the same song in my iTunes collection.  For example, the song is on the original album, the "Best Of" album and on the "25th Anniversary" album.
    Do we know how iTunes Match handle such situations?
    MotionMan

    Oh, and I forgot the live album, too!
    MotionMan

  • HT204406 hi!!!! I keep getting an "error" when trying to activate my iTunes match. I get to the 1st step, then it gets stopped, and I get the error message. HELP!!!!!!

    hi!!!! I keep getting an "error" when trying to activate my iTunes match. I get to the 1st step, then it gets stopped, and I get the error message. HELP!!!!!!

    That's definitely enough to start.
    It sure seems like it should work...and then I saw that you're using a router. It could very well be that the router is the weak link here.
    Instead connecting to your network router, try using a direct USB connection from your MBP. If that doesn't work, you read this post, which may be relevant to your problem:
    http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Scanning-from-Mac-10-7-fa ils-after-all-recommendations-Not-ready/td-p/1287003
    It seems you're up to date with software. Post with your results.

  • HT204406 Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use.  Any ideas on why Match can't complete the 1st step of the process

    Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use.  Any ideas on why Match can't complete the 1st step of the process (Gathering information about your Itunes library)?

    JohnCullison wrote:
    For the last few weeks, the iTunes store has been displayed with empty graphic rectangles (with a blue box containing a white question mark centered in the rectangles), bits of text, and some buttons. The page extends quite a ways, including what I assume would be all the links to all the music...
    If all you are trying to do is buy music, you can easily buy MP3s at any online music download store (e.g. amazon.com) and add them to your iTunes library.

  • HT204406 I am trying to get my computer on iTunes Match and I keep getting the message "unknown error (4001)

    I am trying to get my computer on iTunes Match but I keep getting the message "unknown error (4001)? Have no clue..........help!

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    -Griff W.

  • HT204406 Itunes match stops loading after step 2

    Itune stops fontionning after Itunes Match has loaded step 2.  Why?  

    Hi there
    I was having this same issue after re-enabling iTunes Match despite it having worked previously.
    It turned out to be a problem with some of the new tracks i'd added since the last time it was enabled. To locate them, I had to wait until the match process was on step 2 and got to the point where it stopped matching. It got to something like 9822 of 9870 songs.
    In the songs view I then changed the visible fields to include the iCloud Status field, then sorted the songs by this field.
    When I scrolled to the bottom there were the exact number of remaining songs sitting on the "Waiting" status. All of these were new additions. I removed them from the library and retried the match and it completed perfectly. I'm now re-adding the songs back into the library one album at a time to see if they will match now.
    Fingers crossed...

  • ITunes Match stop at step 3 on the same music.

    My iTunes Match freezed at step 3 on the same music. I tried to stop and restart but it didn't change.

    Start deleting songs from your library that require to be uploaded and each time you do an album update match and see if it goes further. 
    Be sure to check that box that also deletes it from the cloud also.
    If it does not go any further move to the next album until you find the one that is holding it up.
    I don't know any other way to tell you to do it. 
    Just start deleting songs that require you to upload until you find the right one. 
    At least you don't have 5,000 to check.  You only have 700 or so.
    If you had to delete them all and then re add them into your library it really isn't that many.

  • HT204406 iTunes Match is not working on my iPhone 4S after installing iOS 6.  I finally see a list of artists, but the songs are all empty and will not play, and no play lists are present.

    iTunes Match is not working after the iOS 6 install.  All music that was previously downloaded is gone.  When the "Music App" is opened, I see a picture of a cloud, and a progress bar that goes nowhere.  Then it goes away.  No playlists are present.  It shows artists, and albums, but all songs are empty. Nothing plays.
    Is there a fix for this, or are the Apple Servers simply totally overwhelmed, and this is a matter of being annoyed and patient until it finally connects.
    Thanks!

    Same issue for me.
    Some further peculiar things I noticed:
    Directly after updating to iOS 6 I had to switch on iTunes Match again (iPhone settings). Then I realized that my music was gone (as described above).
    Under settings -> usage one could see that the memory space was still occupied by the huge music library (i.e. there where only 9 of 64 GB free). This changed after several hours. Now there are only 9 GB used, the rest is free. So the library is really gone.
    Since then my iPhone continuously downloads some unknown data from the internet (even if all apps are closed and I deselect the use of mobile networks at the several menus in the settings). All apps are closed. The iPhone gets hot and downloads something. It downloaded nearly 400 MB in the last 48 hours via mobile networks. (I got a flatrate, so I don't really care about the data.)
    Does anyone know what this means? Thanks for any help!

  • Itunes match hangs up

    iTunes Match hangs up....on the first Song of 1700 Songs to down/upload. Everytime i start Itunes, it fetch up my informations about my music....but it stops uploading on the first Song of 1700. Where is the Problem?
    And where can i get back my money for this useless Addon?

    Hi,
    Read this discussion.https://discussions.apple.com/thread/5777244?tstart=0
    Jim

  • Itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

    itunes match stopped in step 2 3188 of 4525 checked. how do i recover?

    You've tried tapping on the Collections button at the top of the bookshelf to see if they are in a different collection ? If not then do you have a copy of them in the Books part of your computer's iTunes library (though PDFs aren't iTunes purchases, if you've done 'transfer purchases' whilst they were on the iPad then they should have copied over) ?
    ibooks and PDFs aren't included in a device's backup, so if they aren't in your computer's iTunes library and/or you don't have your own backup copy of them then they won't be on your computer (for info there isn't an iBooks app/program for a Mac or PC).

  • HT204406 itune match claims did not load 148 songs from my phone. why? and what do i need to do.

    ituns match did not load 147 or 148 songs from my phone to cloud and or ituns match. why? and what do i have to do?

    Hi RadarCat16,
    Welcome to the Apple Support Communities!
    I know it can be frustrating when you are waiting for content to download to your iPhone from the iTunes Store. There are a few steps I would recommend in this situation. Please read over and follow the steps in the attached article.
    iTunes: How to resume interrupted iTunes Store downloads
    http://support.apple.com/kb/HT1725
    If your download was interrupted using your iPhone, iPad, or iPod touch
    From the Home screen, tap the iTunes app.
    For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
    Enter your account name and password if prompted.
    Tap the blue download arrow to resume.
    If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
    Have a great day,
    Joe

  • ITunes Match stops after step 3

    Hi,
    I am not able to finish the iTunes Match workflow. Step 1 & 2 are going through successfully, but when it comes to step 3 (loading graphics and songs) it sometime is loading a few articles and then stops. The button on the bottom right corner change to "Start". when I start it again it shows the same behavior and I am not able to finishing the process.
    Any help or hints would be highly appreciate
    Johannes

    I am having the same problem. I have 6000 songs that are waiting to be uploaded (they are all unprotected 256kbps AAC files). When iTunes Match reaches step 3, it seems to upload 1 or 2 songs and then stops. Sometimes it doesn't upload anything. What is going on?

  • ITunes Match stops at step 2!!

    i just started to use iTunes Match, it goes all trought the first step but when it comes to the second it restarts the all process. So first step ok, and the second starts every time with 635 songs out of 4000 already scanned but arount 1600-1800 it restarts from step one.... this is been going for about 24h... i tried restarting iTunes, disable iTunes Match and restarting my mac but nothing worked. Is it possible that is an Apple problem? not mine?
    HHHHEEEEEELLLLLPPPPPP

    Having the same issue. The best Apple can say is they think it's my connection, which is absurd, since iCloud is seamlessly updating my contacts and calendar, and the whole point of WiFi is NOT to plug in. I've read some people have had to delete their iTunes libraries and re-add; I think  I'm going to seek a refund. Disgusted.

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