HT204406 iTunes match has stalled on the first step. It was working previously.

Recently iTunes and Genius have stalled at Step 1. I have previously successfully run iTunes match.

Getting the same thing here Jeremy.
Also running Mountain Lion.

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I started downloading ITunes Match last night. The first 2 steps downloaded okay. The 3rd step is stuck at the beginning 64 out of 2479. It is still stuck. What should I do?

I started downloading ITunes Match last night. The first 2 steps downloaded okay. The 3rd step is stuck at the beginning 64 out of 2479. It is still stuck. What should I do?

Are you using the charger and cable that came with the phone?
Are you using an unauthorized third party charger?

HT204406 iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the Store menu and try again.

I'm on a MBP 10.8.5 with iTunes 11.1. Songs appear with gray iCloud icons so perhaps they are trying to upload but it's been over a day and they haven't made any further progress.

I think its something related to the iTunes/Apple passwords stored in Keychain Access.
Ive had iTunes Match since it first came out way back when (in 2011 I think?). I had this issue up until a few months ago on two of my Macs when all of a sudden the problems disappeared.
Then yesterday I decided to go through the Keychains on one of my macs and because I am OCD i started deleted saved passwords/logins/etc that I thought I didnt use anymore. I deleted so many logins, local items, system items, and system roots....
I have now gotten this error message three times on this mac.
I dont know which type of stored login or system item I deleted that would cause this. But based on cause and effect Im pretty positive this narrows down where to look for a solution.
Rich

HT204406 iTunes Match has deleted thousands of songs from a media server

I just just bought iTunes Match and begun to use it on my Mac Book Pro, mac Mini, iPhone and i Pads.
I had different tracks on each device.
The MacMini is used as a media server + had 000's of tracks installed (ripped from CD's) which were not on each my Mac Book Pro and other devices due to HD / space limitations.
When iTunes Match was added on the Mac Mini all ripped CD tracks disappeared (thousands) and only the tracks purchased from iTunes Store appear.
have tried turning off iTunes Match on the Mac Mini but the tracks are still missing.
Any advice on how to recover the tracks? (without having to do a recovery from Time Machine as it is not up to date).

I think its something related to the iTunes/Apple passwords stored in Keychain Access.
Ive had iTunes Match since it first came out way back when (in 2011 I think?). I had this issue up until a few months ago on two of my Macs when all of a sudden the problems disappeared.
Then yesterday I decided to go through the Keychains on one of my macs and because I am OCD i started deleted saved passwords/logins/etc that I thought I didnt use anymore. I deleted so many logins, local items, system items, and system roots....
I have now gotten this error message three times on this mac.
I dont know which type of stored login or system item I deleted that would cause this. But based on cause and effect Im pretty positive this narrows down where to look for a solution.
Rich

Some songs imported from CDs are no longer explicit, iTunes Match has made them the edited versions.

I've been subscribed to iTunes Match and have had no major issues with it so far. However, I noticed recently that some of my songs which are explicit versions on my home computer have been converted to the edited version in iTunes Match. The odd thing is that different songs on the same album will be edited and unedited (e.g. The Blueprint 3 - Empire State of Mind is edited while On to the Next One is unedited). Does anyone have any idea how to fix this or why it is happening?
-Also I use iTunes Match on multiple devices. My iPhone 5 running iOS 6.1, MacBook Pro & iMac running 10.8.2 and Lenovo Thinkpad running Windows 7. I've experienced the problem on the Lenovo & iPhone. I haven't checked my MacBook Pro because I don't listen to music on it much. The actual music is located on the iMac HDD.
Thanks!
Jordan

This is a know issue and has been discussed extensively on this forum. You should inform iTunes Store support about the mismatches.
So you have the "correct" versions of the songs on your iOS device, turn off iTM, sync the explicit tracks via USB, then re-enable iTM.

Why does itunes match get stuck on the 2nd step and then cause itunes to crash?

hello. I have been having an odd and annoying problem with itunes match for the past few months. Everytime I launch itunes, match comes on and starts working but then crashes in the second step. It says that it is matching my songs with the songs in the itunes store and when it gets to about 4500 out of 4600, it stops and then a pop up comes up that says itunes has stop working and it needs to close. In addition, i just tried to add some new music to my library and it's cloud status is "waiting" and will not change. Oddly, A few of the songs did load (only 7 out of 48). I have tried restarting the computer and updating match in the itunes store. I even uninstalled itunes and redownloaded it. This is getting rather frustrating and help would be very much appreciated. Thanks

YES.
I posted a question about this in another thread and it got no responses.
It's not the internet connection.
I also have an iPhone 4. My Match library is quite large.
When it gets hung up like this, you can look at the download status in the iTunes Store app and it will show "Processing..." as the status on those stuck files. The others just sit and wait.
If you delete the stuck downloads, it won't successfully download those files (not for me at least) unless you restart your phone.
I don't have the answer, unfortunately.

How do I get rid of error code 2001/2006? My phone is in recovery mode. I have tried several different cords, all USB ports, my macbook, and a friends PC. This is the second time my phone has done this, the first time it was an easy fix.

I have an iPhone 4. It is in great condition, always protected. A couple months ago, it randomly went black and wouldn't turn on. I put it in recovery mode, plugged it in to my MacBook Pro and would get error code 2001 then I'd get error code 2006. I read some different forums and many people said to try using a different USB port and different cords. The last cord I tried, worked and my phone was back. Last night, my phone did the same exact thing. So I used the same method I used last time, however nothing has worked. I tried plugging it in to a PC and that didn't work either. This seems like a hopeless problem that's going to continue to happen. Any advice?

Soooooooo.... You obviously need to restore the device
It seems that you have tried several options to restore it. What I would do is leave it plugged it and hold down the Home button AND the Power button together till you see the white apple appears. Then let go of the Power button but continue to hold the home button. You should get the message in iTunes again saying that the iPhone needs to be restored. Hit OK then RESTORE.
Hope this helps!!

I would like to completely remove itunes from my windows 7 computer. How do I do it so that when I reinstall itunes, it will be like the first time it was installed?

Hello.
I am having an issue with iTunes seeing my music on my server because when I directed iTunes to the location of my music folder it installed an iTumes folder and doubled up size of the music in the folder causing an issue with the amount of space left on the HDD. I was unaware that iTunes did this and would like to start all over again but have the iTunes folder on a different HDD from the HDD with the music on it.
Am I asking for something that is not able to be accomplished or is there a way to do this?
I am unable to keep the music on my laptop because the HDD is setup in a triple boot(XP, Vista, Win7) and each partition has less than 50GB of space left in it and I have alot more music than I have space.
I have readjusted the files on my server as I used to share some of my documents on the HDD where the music was located but there still is an issue with space once iTunes doubles up the files. I have a HDD attached to the server specifically for iTunes once I get this issue solved with more than enough space.
I would like to get this issue solved so that I can install iTunes on my identity on my wife's computer and want to be able to direct iTunes to the locations of files and folders without any conflicts.

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923

HT6502 I have the iphone 4s. I have tried to update my phone & its now stuck on the connect to itunes screen. Ive tried to restore also. & i still get a error for both of them. I have the latest version of itunes. Ive done all the other steps. Not working

I have the iphone 4s. Ive tried to update my phone & its stuck on the connect to itunes screen. Ive tried to even restore my phone then update & i still have a error for both of them. I have the latest version of itunes & went through all the other steps. Its still not working & stuck on the connect to itunes & im growing extremly fusterated.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

ITunes Match now stalls on step 1. I have a PC with Windows Vista. I've use Match for a long time

iTunes Match now stalls on step 1. I have a PC with Windows Vista. I've used iTunes Match for a long time & it has worked well until last week. Most of my songs now have a dotted outlined cloud beside them & I can't download to my phone. 6 new albums can't be seen at all. I've turned off Match (with shift key down) & turned it back on - restricted my upload speed to 75% of max - I even uninstalled iTunes & re-installed it. Any suggestions?

iTunes Match is stalled in the same place again today. Step 1 seems to have completed as the blue progress bar is complete. The message says "Delivering your iTunes Match results..." When I went to bed last night, this is where iTunes was stuck. But this morning, Match had stopped trying to "deliver." It obviously did not finish because 6 new albums do not show up on my iPhone 5 - all of the 3 steps on the Match page were grayed out this morning & the "Start" button was available.
This is what I did yesterday - I looked at My Music and clicked "Songs." I then added the "iCloud" column and sorted by that field. I found about 100 files that had a problem of some sort (cloud with exclamation point inside). Each of them had lost track of where the music file was - even though the music files were exactly where they should have been. I re-linked (one at a time) all of the music files to the song titles. In the cloud field one song was described as "ineligible for iTunes Match." It had a could with a line drawn through it. I didn't know what that meant, so I deleted the song.
I then turned off iTunes Match holding the shift key down & iTunes began collecting information from my library. This took several hours but it did seem to complete because it changed to the "delivering results" message. However, this morning I noticed that all of the files I re-linked yesterday still had the "error cloud" symbol today - a cloud with an exclamation mark inside. Yesterday these songs wouldn't play until I re-linked the files. Today they will play as expected, but they still have the "error cloud.' To add to my confusion albums marked with the "error file" are still able to be downloaded to my phone, but the songs with the "error cloud" will not play smoothly on my PC. They stutter regularly throughout playback. However, if I download one of those songs or albums to my phone, it plays perfectly.
I hope this helps someone to explain what my problem is & the appropriate solution. I have a little more than 12,000 songs in my library in case that makes a difference. Should I just delete the files with he "error cloud"? All of the songs appear to be still in the cloud because they are available for download to my phone.

HT204406 Since updating to ios6 on my iPhone 4S iTunes Match has not worked. The app stays open for about five seconds before crashing. With ios5 it was great and worth paying for. Now it is utterly useless. Apple, please listen and fix this problem.

Ever since I updated to ios 6 on my iPhone 4S, iTunes Match has not worked.
I have been through the process of deleting my iTunes control files, and that worked temporarily, but now I cannot listen to music through the service.
It shows my artists and albums, then takes forever to access the songs (often more than 10 minutes - and yes, that's using WiFi), more often than not crashing before it gets to that point, then repeatedly crashing when I try to open the Music App, so I can't even access things I've downloaded.
Has anyone else found a solution?
Apple, please listen up - I am paying you for the iTunes Match service that is utterly useless. Fix it please.

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

HT204406 Good Morning, I' m having issues passing the first step on Itunes Match! it's been two days and itunes is still gathering information about my library! Please help! thx

i'm having issues passing the first step on itunes match! It's been two days and itunes is still gathering information about my library! i have windows vista. Please Help!! thx

i'm having the same problem. it's still gathering information about my library and it's been two days!! Did itunes have any solution for you guys. would appreciate a response.
Thx

HT204406 Hi, my iTunes Match has been stuck on 5490 of 5518 songs checked for the last two days. Any advise on where to go from here?

Hi, my iTunes Match has been stuck on "5490 of 5518 songs checked for the last two days." Have tried stopping and restarting it a few times but it always gets stuck in the same place. Any advise on where to go from here?

ttt

HT203167 My iTunes Match does not work, it stops after the first step and won't do anything else!!!

Hello, I purchased iTunes Match for my new iPhone five and it is intended to move the music from my computer to my other computer, but it stopped working on my MacBook Pro, it stopped after the first step. So, my question is, can iTunes Match work if the iTunes in question has other accounts attached to it, of not, can I get a refund on a service that does not work?

I am having a similar issue with iTunes Match. It keeps hanging up on the same number of files (11035 of 15455) during STEP 2. I've tried signing out, re-opening iTunes, re-booting, etc. Still comesup stuck for hours. What I also don't understand is why the "iCloud Status" option in "View/View Options" disappears intermittently. It was there when I first booted up this morning and I reviewed all my music files to see if there were any "errors" and there werne't any. But after Match gets stuck on the same file niumber (11035) I 've signed out and re-booted and now the "iCloud Status" check box is missing from "View Options" (only the "iCloud Download" option remains present all the time. Please help. (I've also checked to make sure all the music files are within the suggested bit rate parameters and file type - This is also a brand new iMac out of the box). Running out of troubleshooting ideas and beginning to think this service just doesn't work well.

Itunes match has removed my playlists from itunes and my iphone. Not only that, many of the songs 'matched' on itunes do not show up on my iphone. Seriously annoyed, wish I'd never paid for it

Please read the title; itunes match has removed my playlists on itunes and iphone and the songs that are supposedly 'matched' on itunes are not showing up on my iphone.
Any Really annoyed about this

iTunes Match does not have the ability to remove local files.
The service operates by comparing the selected iTunes Library with the iTunes Store content and 'matching' or 'uploading' - it is very straightforward a 'match' provides equivalent access to iTunes Store content as a recognised 'purchase'; upload simply copies a 256k AAC variant into the cloud. There are no elements of this activity that can erase the local library content.
Would suggest you explore possible alternative causes of file loss. Given the pattern described of selective deletion, leaving many Songs intact - would suggest making at least 2 secure offline Song file backups and starting the library again from a fresh install of iTunes once a thorough sweep of the system has been completed for virus. It is also worth assessing the physical security of the system - who has access & with what privileges.
To access Songs from the cloud, you would have to manually delete the Song from the library or open an empty library - so even when accessing content, iTunes Match provides no local deletion capability.

HT204406 iTunes match has stalled on the first step. It was working previously.

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