HT204406 Itunes Match - Iphone 5

I just renewed to Match on itunes and I can't get it to load on any of my iphone 5s that it was loaded on previously what the deal any ideas?

Not sure if you tried this but I was having the same problem with iTunes Match on my iPhone 5. I fixed it by first connecting it to my MAC. When I connected my iPhone i saw that the "iTunes Match" icon popped up again in the navigation bar on the left (under the "Store" category). I thought this was funny because this is only an option if you haven't activated iTunes Match on the computer or if you haven't registered for the service. Since I already did that I found it was odd that the icon would show up again. Sure enough I clicked on the iTunes Match icon and the main display screen in iTunes went through what seemed to be a quick auto logon process and the iTunes Match icon disappeared. After that I had a hunch and went back to my iPhone (still connected) and tried to activate iTunes Match and this time it did it. Still seems to be some kind of a bug with iOS6 but it has fixed the problem for me... for now...

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HT204406 iTunes match not loading on my iPhone 4

i am having a problem with the iTunes match not loading on my iPhone 4, once in iTunes it just shows the iCloud logo, and does not load all my albums/song etc.

I'm guessing you mean the iTunes store.
What specificaly happens when you try to access the store? Any errors?
What do you mean by full factory reset? Does that mean a restore as new?
Are you able to access the store via Wi-Fi?

HT204406 iTunes Match is not working on my iPhone 4S after installing iOS 6. I finally see a list of artists, but the songs are all empty and will not play, and no play lists are present.

iTunes Match is not working after the iOS 6 install. All music that was previously downloaded is gone. When the "Music App" is opened, I see a picture of a cloud, and a progress bar that goes nowhere. Then it goes away. No playlists are present. It shows artists, and albums, but all songs are empty. Nothing plays.
Is there a fix for this, or are the Apple Servers simply totally overwhelmed, and this is a matter of being annoyed and patient until it finally connects.
Thanks!

Same issue for me.
Some further peculiar things I noticed:
Directly after updating to iOS 6 I had to switch on iTunes Match again (iPhone settings). Then I realized that my music was gone (as described above).
Under settings -> usage one could see that the memory space was still occupied by the huge music library (i.e. there where only 9 of 64 GB free). This changed after several hours. Now there are only 9 GB used, the rest is free. So the library is really gone.
Since then my iPhone continuously downloads some unknown data from the internet (even if all apps are closed and I deselect the use of mobile networks at the several menus in the settings). All apps are closed. The iPhone gets hot and downloads something. It downloaded nearly 400 MB in the last 48 hours via mobile networks. (I got a flatrate, so I don't really care about the data.)
Does anyone know what this means? Thanks for any help!

HT204406 iTunes Match Not Working on iPhone

I have no music on my iPhone so I turned off iTunes Match and then turned on Use Cellular Data. Then I turn on iTunes Match and it turns right back off without me even touching the screen. But if I turn off Use Cellular Data and turn on iTunes Match it stays on but then I can't get any music. Any help would be appreciated.

The iTunes store is down (offline) temporarily and I'm pretty sure it is related to that. So I don't think there's anything wrong with your phone, network, or account.
I'd wait a while and try again in a little while. Once iTunes store is back up, I believe it'll just work.

HT204406 iTunes match not working on iPhone 5

I have iTunes Match turned on. At the top of the iTunes song screen on my iPhone 5, it looks like it's downloading all my 2766 songs and the cover view is flashing by rapidly. After it reached 2766 the whole process starts over, and I'm unable to listen to music. Every now and then it will play a random selection; then nothing. Anyone know what's going on?
Chris

Not sure if you tried this but I was having the same problem with iTunes Match on my iPhone 5. I fixed it by first connecting it to my MAC. When I connected my iPhone i saw that the "iTunes Match" icon popped up again in the navigation bar on the left (under the "Store" category). I thought this was funny because this is only an option if you haven't activated iTunes Match on the computer or if you haven't registered for the service. Since I already did that I found it was odd that the icon would show up again. Sure enough I clicked on the iTunes Match icon and the main display screen in iTunes went through what seemed to be a quick auto logon process and the iTunes Match icon disappeared. After that I had a hunch and went back to my iPhone (still connected) and tried to activate iTunes Match and this time it did it. Still seems to be some kind of a bug with iOS6 but it has fixed the problem for me... for now...

HT204406 iTunes Match has deleted thousands of songs from a media server

I just just bought iTunes Match and begun to use it on my Mac Book Pro, mac Mini, iPhone and i Pads.
I had different tracks on each device.
The MacMini is used as a media server + had 000's of tracks installed (ripped from CD's) which were not on each my Mac Book Pro and other devices due to HD / space limitations.
When iTunes Match was added on the Mac Mini all ripped CD tracks disappeared (thousands) and only the tracks purchased from iTunes Store appear.
have tried turning off iTunes Match on the Mac Mini but the tracks are still missing.
Any advice on how to recover the tracks? (without having to do a recovery from Time Machine as it is not up to date).

I think its something related to the iTunes/Apple passwords stored in Keychain Access.
Ive had iTunes Match since it first came out way back when (in 2011 I think?). I had this issue up until a few months ago on two of my Macs when all of a sudden the problems disappeared.
Then yesterday I decided to go through the Keychains on one of my macs and because I am OCD i started deleted saved passwords/logins/etc that I thought I didnt use anymore. I deleted so many logins, local items, system items, and system roots....
I have now gotten this error message three times on this mac.
I dont know which type of stored login or system item I deleted that would cause this. But based on cause and effect Im pretty positive this narrows down where to look for a solution.
Rich

HT204406 iTunes Match songs appear uploaded but won't play on shared devices

I have songs (ALAC, DRM free) purchased from Bandcamp that refuse to play or download on shared Match devices. These play fine on my iTunes Match master computer in their original format, and appear to be uploaded/synced to iCloud.
They are available on my other synced devices (iPhone, mac, windows PC) but whenever I try to play or download I get an error saying the song is not available for download.
I've tried completeley deleting the music from the library and resyncing. The songs are recognized by iCloud and added back to my library, but are still not able to play. Because I know this isn't specific to the mobile device and rather to iCloud directly I'm at a loss as to how to troubleshoot it.
My only thought would be that they need to be transcoded (the songs aren't available on the iTunes Store), but it has been weeks since they were initially uploaded, and even if I obtained the 320kbps MP3 files from Bandcamp they would still be transcoded to AAC for Match compatibility, so I'm not really sure how to proceed.
Does anyone have any thoughts or suggestions?
Thanks in advance.

I am experiencing this issue with iOS 8.1.2.

HT204406 iTunes match error 5002, Please check your connection to the network is active.

I am getting the above error when trying to down load songs through itunes Match, I am running iTunes 10.6.3 and IOS 6. My network is working fine.

Having the same issue. Supposedly error 5002 is often linked with incorrect credit card info in your iTunes account but I have cleared and reentered and still nothing. Also having trouble downloading songs through iTunes match on my iPhone 4S. Also using iTunes 10.6.1 and IOS 6.
Also, having trouble with Genius. When updating and syncing my iPhone, it gets to step 6 (Syncing genius info) and keeps going and going and going. I let it sit there for an hour and nothing.
Apple customer support is saying their systems are currently down so that may be apart of the problem. Blah.

Itunes match - iphone cache

Hi.
I have a 3GS 8Gb with iOS6. I enjoy using itunes match and letting the memory get filled with cached music for when on the go.
I noticed recently however that I couldn't take a photo as the storage was full. I can download apps and assume the music cache is automatically reduced to allow this to happen.
Is there any way I can manage the music cache manually, instead of turning off match to clear the cache?

I have the same problem now with my iPhone 4 with 16GB. I have a large music collection, and when turning on iTunes Match, I eventually would run out of storage on the device because I had over 8GB of music stored on the device prior to iTunes match. Apparently, the match won't delete tracks you have stored on the device prior to turning on Match, so using the steps outlined by randers4 works, but you have to keep in mind you will only start storing music that you have played recently.

HT204406 iTunes match songs will not play on any device.. please help me..

Hey,
just got iTunes match, set it up to the best of my knowledge.
-Bought it
-Matched and uploaded all of my music
-the 'iTunes match' tab isn't under 'Store' anymore
-music icons show up on iPhone 4 and New iPad
The thing is, when I select a song the song opens, album art and all stays on 0:00 then closes again as if it has finished playing.
I tried deleting a song in itunes then download it from iCloud but an error occurs. I deleted completely then added it to the library to see if i could get it to work.. Not working.
Music from iCloud will not play on any of my Apple things including iTunes.. Can someone from Apple or a smart person from the community please help me out.
If someone works at the Apple store in 'Chermside, Brisbane Australia' and wants to meet me to see if they can help that way I can do that too..
Thank you!

Same here...
iTunes Match, MacOS X.7

HT204406 itunes match keeps saying error please sign in again

when i try and open ituns match it says error please sign in, so i sihn out and sign back in andit tells me the same thing again. also on my iphone it says no itunes match subscripion, but i still have it till next year.

One of the fixes someone else mentioned for this is to set itunes to ADMINISTRATOR privileges.
Once i did this, every time i log on to itunes i no longer run into the requirement to log in to icloud again.

HT204406 itunes match playlists from imac not appearing on ios devices

I've finally gotten my entire iTunes library onto iTunes Match. (Be patient folks, it only took 4 weeks for my entire library to load!)
However, the Playlists that I've created on my iMac are not appearing on any of my IOS devices (iPad, iPhone, etc.).
Can anybody help me with what needs to be done on my iPhone and iPad to import my iTunes playlists from my iMac?
Thanks in advance!

The cause is likely to be a corruption of the iTunes library on the iPhone. The neatest route is to reset the iPhone to factory condition.
The alternate is to remove the iPhone library files and force it to rebuild them - this is a little more complex but has the upside that you do not need to recreate content on the iPhone, the steps needed are:
1. Connect iPhone, open iExplorer (or equivalent)
2. Navigate to iPhone\Media\iTunes_Control\iTunes
3. Delete these 3 files:
          MediaLibrary.sqllitedb
          MediaLibrary.sqllitedb-shm
          MediaLibrary.sqllitedb-wal
4. Hard reboot the iPhone (home button + sleep/wake button, hold until you see the apple logo)
Hope that these will work for you - the simplest alternates is here: https://discussions.apple.com/message/22457142#22457142
The long list of similar posts is here: https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=iphone+missing+playlists&containerType=14&container=2882&username=&ran kBy=relevance&numResults=15

ITunes Match - iPhone Size??

Wondered if you guys could give me some advice...
iTunes Match is all set up on my Macbook as I am trying to make my music library available when Im around the house... For Example - I have 200g of music on my computer, I would like this available on my iPhone when its plugged into my bose system downstairs...
Thought iTunes Match was the way forward but I think my iPhone is downloaded the songs available and taking up iPhone storage space? is this correct??? If so then iTunes Match isnt the solution and back to the drawing board i go having wasted £21 :-)
HELP..

Match will work for you, when you select play it will access whatevere is selected and download it, as the iPhone fills up it will delete songs to make space based on last played date. Thus all 200GB are "available" but only a subset is actually on the phone at any one time.
Home sharing works as well but with iTM you can also be in Starbucks (or insert favourite cafe with free WiFi here) and get the same effect :-)
Regards,
Shawn

ITunes match, iPhone shows tracks i can't download

I synchronized my Itunes on the mac with itunes match. Now I have tracks, listed on my iphone, that I can't download. Could anyone explain?
Thanks
Peter

I can see this is an old question but I had this problem this week and spoke with tech support for an hour + to get the answer. The problem is visible within iTunes when you are connected to the mac and try to sync music, but are unable because the screen says: iTunes Match is Turned On, even tho it is indeed turned off on your computer settings, and you have not renewed the subscription in the iTunes Store account settings on line. The fix is on the iPhone or the iPad. By the way, since this is an older post let me mention I am on Yosemite, and iTunes 12 and ios8 on the iPhone.
I tried several steps that didn't work, some that were listed on help sites and some the senior tech people had me try.
The fix worked like this. I plugged in the iPhone to the mac with the sync cable and with iTunes open and on the music setting it says, "iTunes Match is On" then I went to iPhone touched "settings" then "iTunes & App Store" then at the top of the next screen where it says Apple ID: in Blue - touch your ID. Then a menu appears that says, View Apple id, Sign Out, Forget and Cancel. Touch the Sign Out Item. Now you should be signed out of the iTunes store on your phone.
Next unplug the iPhone from the computer and plug it back in. Now when you go to the section in iTunes to sync music it will say, "Sync Music Manually" and you can now sync as you want to do. When you are done go back to the settings on the iPhone and sign back in.
I have an iPhone and 2 iPads, I had to do this procedure on each of my devices.
The phone no longer has a toggle setting to turn off "iTunes Match" like the help pages say. I think the phone is supposed do identify that you are no longer subscribed all on its own, but if for some reason it doesn't, then this may help.

HT204406 itunes match broke

hi, I just bought a new iphone. I have set up itunes match, but when i go to my music, a cloud appears with a progress bar, and after a minute or two, it says I have no music. I have tried to turn match on/off, reboot, with no success. Have read a few threads (using iexplore and such to delete control files) but nothing has helped. any advice please!

I was also having this problem after having successfully used iTunes Match previously. The problem appears to be when there are two version of songs and one of them has the iCloud icon made using a dotted line. Here's what solved it for me:
1. Identify your duplicate files. I have a large library, so I elected to use Dupin Light (available on the Mac App store). I suppose I could have used iTunes duplicate finder too, but I prefer the flexibility of Dupin.
2. Once you have identified your duplicates, find them in iTunes. In my case Dupin identifed 50, from 19,000+ tracks, so for me it was not a large number to check manually.
3. When you find the duplicates, if one of them has the aforementioned dotted line iCloud icon, this is the one you need to delete. If you accidently delete the other version, you can always download it again if you have purchased it from iTunes. In any case, it seems to be the tracks with this icon that it is causing iTunes Match to stall, so you will need to delete all of these.
4. Once you have completed step 3, iTunes Match should not proceed and complete.

HT204406 Itunes Match - Iphone 5

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