HT204406 iTunes Match is not working. It crashes repeatedly at the third step. Any resolutions out there?

I just purchased Match and it is not working properly. It repeatedly crashes at the third step, closed the program, and doesn't recognize my computer when I restart. I have to authorize and sign in all over again each time. Has anyone found a resolution to this problem? Thanks.

Hi guys - yep that is eactly the problem - I have Macbook pro and Apple TV, they are connected okay, all of my other details are okay but I cannot synch with iTunes match and I am having problems synching up my music acrosss my devices.
I also get the same messages;
"We could not complete your iTunes Store request.
The network connection was lost.
There was an error in the iTunes store. Please try again later."

Similar Messages

HT204406 iTunes Match is not working on my iPhone 4S after installing iOS 6. I finally see a list of artists, but the songs are all empty and will not play, and no play lists are present.

iTunes Match is not working after the iOS 6 install. All music that was previously downloaded is gone. When the "Music App" is opened, I see a picture of a cloud, and a progress bar that goes nowhere. Then it goes away. No playlists are present. It shows artists, and albums, but all songs are empty. Nothing plays.
Is there a fix for this, or are the Apple Servers simply totally overwhelmed, and this is a matter of being annoyed and patient until it finally connects.
Thanks!

Same issue for me.
Some further peculiar things I noticed:
Directly after updating to iOS 6 I had to switch on iTunes Match again (iPhone settings). Then I realized that my music was gone (as described above).
Under settings -> usage one could see that the memory space was still occupied by the huge music library (i.e. there where only 9 of 64 GB free). This changed after several hours. Now there are only 9 GB used, the rest is free. So the library is really gone.
Since then my iPhone continuously downloads some unknown data from the internet (even if all apps are closed and I deselect the use of mobile networks at the several menus in the settings). All apps are closed. The iPhone gets hot and downloads something. It downloaded nearly 400 MB in the last 48 hours via mobile networks. (I got a flatrate, so I don't really care about the data.)
Does anyone know what this means? Thanks for any help!

HT204406 Since updating to ios6 on my iPhone 4S iTunes Match has not worked. The app stays open for about five seconds before crashing. With ios5 it was great and worth paying for. Now it is utterly useless. Apple, please listen and fix this problem.

Ever since I updated to ios 6 on my iPhone 4S, iTunes Match has not worked.
I have been through the process of deleting my iTunes control files, and that worked temporarily, but now I cannot listen to music through the service.
It shows my artists and albums, then takes forever to access the songs (often more than 10 minutes - and yes, that's using WiFi), more often than not crashing before it gets to that point, then repeatedly crashing when I try to open the Music App, so I can't even access things I've downloaded.
Has anyone else found a solution?
Apple, please listen up - I am paying you for the iTunes Match service that is utterly useless. Fix it please.

After some troubleshooting, I decided to order a new battery. I replaced the battery and was then able to get it to restore, however--after I restore it and it comes time to restart the phone, it gets stuck and doesn't turn on.
Sorry, your repair ruined the iPhone.
She does not have apple care and even though she loved this device, she isn't going to buy another iPhone because of all the problems shes had with this one (it's just over a year old).
After you ruined the iPhone with DIY, Apple won't touch it anymore. You should have asked before all these had happened.
I'm an android user myself and I love rooting/flashing new ROMS, so if jailbreaking her phone or doing some kind of super-restore with 3rd party programs might help, I'm all for it-
Yeah, all Android user can think of is Jailbreaking, read this: http://support.apple.com/kb/HT3743

ITunes match does not work on my iPhone 4S, but is working across all of my other Macs and iOS devices. All other iCloud services are working fine on the 4S - any suggestions?

iTunes match is not working on my iPhone 4S; it works awesome across all of my Macs and other iOS devices (iPad 2, iPod Touch 4g x 2, and my wife's iPhone 4). Any suggestions? Thanks!

It is not possible to "toggle back and forth" at will. If you associate a device with an Apple ID and you have iTunes Match enabled you must wait 90 days before you can associate it with another Apple ID. See this Apple KB article for more information: http://support.apple.com/kb/HT4627

TS1368 My Itunes match is not working right, it was only able to download 50% of my songs and now I can't play the balance songs.. it's so stupid

My Itunes match is not working right, it was only able to download 50% of my songs and now I can't play the balance songs.. it has messed up my enitre music library

Hello Carpathianna,
No judgment here on the music you listen to, I have that song too in my library. If iTunes is telling you that the song is missing and you purchased it from the iTunes Store, then just delete it from your iTunes library and then download your song again. Check out the articles below for more information.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
Regards,
-Norm G.

HT201210 After updating to ISO 6, iTunes Match is not working on iPad.

After updating to ISO 6, iTunes Match is not working on iPad. How can I fix this?

After over an hour it completed and my albums appeared to be available, however when I go into songs they are blank!
Can't access anything! Pics attached

HT5085 iTunes Match is not working on my iPad mini.

iTunes Match is not working on my iPad mini. I've been trying to access my library for 2 days with no success. The cloud picture appears and the blue bar never even starts to appear. Tried turning iTunes Match off and on again but the problem persists. I am based n Hong Kong. Anyone else having similar issues and did you find a fix?

Hi kartik1995,
If you are having issues with Siri after a recent update, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Troubleshooting Siri
http://support.apple.com/kb/ts4079
Regards,
- Brenden

I have icloud but my itunes match is not working and displaying music, what can i do??

My itunes has been fine up until today, now my icloud and itunes match is not working, cant play any music, dont know what to do, need help please. Thanks

Hello,
I have very similar problem. Suddenly Firefox stopped work - It was working few days after ver. 4 update. I was looking everywhere for some solution but nothing worked.
- uninstalled firewall - did not worked
- added full exception for Firefox into the firewall - did not worked
- Firefox reinstall - did not worked
- Firefox complete reinstall (registry included) - did not worked
- IPv6 diseabling - did not worked
- diferent proxy options (no proxy, system proxy, autodetect proxy) - did not worked
- new firefox profile - did not worked
- complete coockies, history... deleted - did not worked
- there is only one solution which partly works - I have used public proxy addresses for Firefox but the ping is (750ms), down/up (0.8MB/0.2MB originaly (10MB/2MB) and yes I have tried different proxy server from different countries from my included.
- IE is working perfectly and without proxy
- other companies browser - did not worked too
- only IE is working
- I have used three different malware, trojans, spyware, anti-virus programs and nothing
It seems to me as hopeless situation or very clever move from Microsoft, I am forced to use IE - at least this works
Any ideas, solutions?
System Windows 7, firewall Comodo Internet security
Thanks everyone for the help

HT204406 my itunes match keeps starting by itself.. gets to the third and final step (artwork) then starts all over again. it does this all by itself. itunes even opens by itself to do this. help!

my itunes match keeps starting by itself.. gets to the third and final step (artwork) then starts all over again. it does this all by itself. itunes even opens by itself to do this. help!

how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...

The volume button ( ) is not working. Can I take the device to any Apple store in the U.S. for this to be resolved?

The volume button is not working.
Can I take the device to any Apple store in the U.S. for this to be resolved?

supergabu wrote:
I need to take it and how long I have an answer?
We wouldn't know that answer. You'll know when you take in to the Apple store to have it looked at.

ITunes match does not work on my iPhone or iPad

I'm one of these lucky folks who has two Apple IDs because Apple decided to change from the single username to a MobileMe account a while back. Since Apple doesn't allow yet to concatenate both IDs, I have to use the single username ID for the iTunes store and the @me.com, actually @mac.com, ID for the rest.
The problem then is when I want to use my iPhone or iPad with iTunes Match. Both devices want me to register to the @me.com ID but the music is under the single username ID. In fact the iPhone and iPad refuse to accept my username ID if it does not have the @me.com suffix.
It's a mess and it does not work for me now. Has someone found a workaround or some way to get iTunes Match on the iPhone and iPad when there are two different IDs on iTunes?
Thanks for your help.

It appears that Apple has no idea how to fix this issue of double Apple IDs and iTunes Match. They decided to reimburse me for the purchase of the two iTunes Match I got with my two IDs. This doesn't solve the issue but at least I'm not out of cash for nothing.

ITunes match update not working

So iTunes Match updating stopped working a couple of days ago. I have tried all manner of troubleshooting, including deauthorizing / re-authorizing my machine, rebooting, rebooting my router, turning off and don iTunes Match, etc. The update process sto[s where iTunes is "Matching your music with songs in the iTunes Store..." and never completes. If I wait long enough, sometimes I get an error - 3231, but that doesn't always happen. I have added one song to iTunes that simply will not sync to the cloud, and as a result, I cannot get it onto my devices. I have seen some other posts on this problem recently, but nobody has answered with a fix. I think it is a bug in the iTunes app, or in the cloud service.
Anybody have any ideas on how to fix?

Same problem - gets stuck at Matching your music with songs in the iTunes Store, though I don't get any error message. This has been happening for three days - I've authorized and deauthorized, rebooted, reset PRAM, etc. Redownloaded the music and still not working.
Apple's not responding to my support ticket

I keep getting a msg - This accessory is not optimized for this iphone...Dismiss slide makes it go away but comes back. Phone is working ok but pop-up is annoying. Any help out there?

I keep getting a pop-up. This accessory is not optimized for this iphone.... A dismiss button makes it go away but it keeps coming back periodically.
Phone works fine. Any help out there?

Check this article: http://support.apple.com/kb/TS1505
If you get this message when you are using a "Works with iPhone" accessory, make sure of the following:
Make sure the packaging for the product says "Works with iPhone" and not "Made for iPod".For more information about iPhone accessories and the difference between "Works with iPhone" and "Made for iPod' accessories click here.
The iPhone dock connector is free of any debris.
The "Works with iPhone" accessory's connector is free of debris.
The iPhone is securely connected to the accessory—that is, it is not sitting crookedly within an iPhone dock and making only partial connection.

My iTunes Match is not working properly. Everytime that I try to update it, the iTunes crashes. What is going on?

This problem has been going on for 2 months. I already tried to unnistal and instal iTunes again, but it continues. The problem started when my iTunes match account was renewed. Somebody help me.

Hi,
Try holding shift key whilst turning off match. Close iTunes. Open itunes and from menu > store > turn on iTunes Match. Select add this computer and let scan and match process complete.
Jim

Itunes match does not work properly

The symbol for cloud does not appear anymore in my iTunes library. I have no problems using my iPhone or iPad, only iTunes on the Macmini gives problems.
An other strange thing is that the volume and apeaker choice does not work as it should be on the Mac mini for music that is on my computer. The few albums that are shown in iCloud work just fine.
After I had stopped iTunes match and restarted it. The message was given that all my music could be used through the cloud. On the Mac mini it is not like that.

Hi,
Every music on my hard drive is sored in the regular iTunes music library as .m4a
There is no iCloud symbol showed in iTunes, but I can listen to every piece of music if I use the iPad or iPhone. The music is streamd from iCloud and played on one of mine airpkay speakers.

HT204406 iTunes Match is not working. It crashes repeatedly at the third step. Any resolutions out there?

Similar Messages

Maybe you are looking for