HT204406 iTunes match not loading on my iPhone 4

i am having a problem with the iTunes match not loading on my iPhone 4, once in iTunes it just shows the iCloud logo, and does not load all my albums/song etc.

I'm guessing you mean the iTunes store.
What specificaly happens when you try to access the store?  Any errors?
What do you mean by full factory reset?  Does that mean a restore as new?
Are you able to access the store via Wi-Fi?

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    Sorry my poor English, i'm Brazilian. I hope it help!

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