HT204406 itunes match not working

iTunes match is not working on my wife's iphone 4s. I have an ipad, my iphone and 2 pc's all linked to the same itunes account and have no problems connecting with them. The problem started this afternoon only on my wife's iphone 4s - trying to connect to match and it just hangs on the "Loading iTunes Match..." screen. Upgraded to iOS 7 but no cure.
Any ideas?

I had the same problem. My Match songs just did not show up. Here's what worked for me:
Quit iTunes
In the Finder top bar go to Go --> (hold down Option) --> Library
Navigate to the Preferences folder.
Find "com.apple.iTunes.plist" Throw it in the Trash
Restart iTunes.
Sign in to iTunes Store, then go to Store --> Turn On iTunes Match.
All is well.

Similar Messages

  • HT204406 iTunes Match Not Working on iPhone

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    The iTunes store is down (offline) temporarily and I'm pretty sure it is related to that.  So I don't think there's anything wrong with your phone, network, or account.
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  • HT204406 iTunes match not working on iPhone 5

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  • Music/iTunes Match not working properly since update to iOS 7

    Music/iTunes Match not working properly since update to iOS 7

    Try a Restart. 
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
     Resetting your settings
    You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple. 
    Here is a link to their contacts with most of the information below. 
    http://www.apple.com/contact/

  • ITunes match not working on any device?

    I cannot get it working at all. When I try to enable on my iPhone it pops up the cloud and loading bar, then disappears almost straight away. If I try to load on Apple TV it says "there was a problem connecting to iCloud. Try again later" If I try on my Macbook it will send results, but will have the cloud with lightning bolt suggesting match is down...
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    iTunes Match has a series of updates / fix underway in the background, sadly no annoucement from Apple to cover.  Suggest as a short term free alternate Google Play Music and the gBeats app on IOS - it just works for up to 20000 Songs.
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  • ITunes match not working after restoring device

    Hi!
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    All worked like a charm.
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    If I connect the iPhone to iTunes Mac via USB, this songs don't appear in the list.
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    iTunes Match has a series of updates / fix underway in the background, sadly no annoucement from Apple to cover.  Suggest as a short term free alternate Google Play Music and the gBeats app on IOS - it just works for up to 20000 Songs.
    iTunes Match is working in the UK but can be unusually slow, certainly it can not be relied upon - a great pity.

  • HT204406 iTunes match not loading on my iPhone 4

    i am having a problem with the iTunes match not loading on my iPhone 4, once in iTunes it just shows the iCloud logo, and does not load all my albums/song etc.

    I'm guessing you mean the iTunes store.
    What specificaly happens when you try to access the store?  Any errors?
    What do you mean by full factory reset?  Does that mean a restore as new?
    Are you able to access the store via Wi-Fi?

  • My iTunes match not working on my iPhone.  Anyoine able to access theirs on an iPhone?

    I was informed by an Apple representative that match won't yet work with ios devices becuase it is still in beta testing.  Has anyone got itunes match to work with their iphone? 

    On the east coast in NJ. Cannot access iTunes Match on IOS device or on Apple tv. If I am on wifi, I cannot play any music on my iphone or apple tv. Even those songs downloaded to the iphone wont play. But if I turn off the wifi, then those songs on the iphone will play. On the apple tv, no music from iTunes Match will play. Also failing on my MacBook pro. This needs to get fixed soon.

  • HT4914 itune match not working with cellular date?

    I just got my iPhone 5 and itune match only works when you connect to wifi and I turn on use my cellular date?

    Hi rulffers,
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    How to troubleshoot iTunes Match - Apple Support
    Have a great weekend,
    Alex H.

  • Itunes Match not working on Iphone 4 after update to IOS 5.1

    Hello,
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    Since update iTunes Match has not worked on my iPhone. I can see playlists and songs but not albums or artists. Have searched for solution with no joy. Sorry!

  • ITunes match not working on ipad

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    I am having exactly the same issue and also for me "everything used to work fine".  It's only been in the past 2 weeks when I deleted a bunch of songs that now my songs won't play, or the next song in the playlist plays while still showing the former song, or entire albums just don't play at all.
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  • ITunes Match not working anymore!

    So I recently restored my iPhone 5 because of an excessive amount of "other" on it. I have done this before with no problem. I have an iTunes Match subscription and never before has it been affected by the restore process. This time however it is no longer working. My library shows up on my phone, nothing is grayed out, but when I tap on the song it won't play and then it starts skipping through every track. Also my tracks that weren't purchased through the store (tracks I had downloaded from Amazon, uploaded from my CDs, etc) do not show up on my iPhone. The weird thing is that at the top of the songs list where it says how many songs there are, the number keeps spazzing out and changing every second as if it is still counting songs. It's also not letting me download any songs.
    I recently changed my Apple ID email/username/password but it didn't affect my Match account before. I've tried turning Match on and off on both my laptop and iPhone multiple times, I've tried updating...nothing works!
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    My iPhone 5 is running 7.1.2 and my iTunes is 11.3.

    Welcome to the Apple community.
    According to Apple's knowledge-based articles, iTunes match is not available in Belgium.
    The terms and conditions of using your US Apple ID states that you must use this service within the boundaries of the US.

  • ITUNES MATCH NOT WORKING AT ALL AFTER LAST ITUNES UPDATE

    So I updated I tunes to 11.2.2 and now guess what ? Itunes Mtach fails to start at all. To add salt into wounds Apple have just taken my renewal fee. Ituned Match when it works is great (which is very rare!!) but now it is not even working at all .. Why??? Anyone???

    See Here for
    Frozen or unresponsive iPod touch
    Also, See Here for  Unable to Update or Restore
    http://support.apple.com/kb/HT1808

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