HT204406 iTunes Match update does not go beyond "Collecting information" stage

My iTunes Match worked well for most of 2012 but since recently during Update process it does not go any further " collecting information about your library" in which it may stay for hours and hours.
I have tired to sign out and sign in many times. There were at least two iTunes updates since. I have even upgraded to Windows 8.
Would appreciate any ideas.
Thanks!

This is why it's important that YOU make sure your info matches the bank records- name, address, all of it. Apple cannot see what is on your credit card or bank statement.

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ITunes app update does not agree w iPad

Sigh looks likw iTunes is having a problem in Win7 here. I have two iTunes accounts. One I use to buy apps via gift card . Another is a Canadian based acct which I use for free apps. iTunes shows a circle with a number 3 under Apps in iTunes which I take to mean that there is 3 apps that have updates. I click on Apps and in lower right corner click on check for updates and iTunes refreshes the screen and it goes back to iTunes Store line on the left hand side. I can not see what these 3 apps are that iTunes thinks has updates.
I have logged into both accounts in iTunes and it does not matter I can not see any of these 3 apps that supposedly have updates.
I go to the iPad2 and it shows only 2 apps and their names and both of which require iOS 6.0.1 and iPad is at 5.1.1. iTunes seem to have screwed up regarding Apps.

King Penguin is correct. I have the original version of the iPad and I use Pages. If you want the update you will have to download and install the latest version of iTunes which is iTunes 10.5, then update the iOS on your iPad to iOS 5. Then you can download the update for Pages.

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

ITunes Software Update Does Not Work

In iTunes v 10.5.3.3 I click on Help, Check For Updates. iTunes responds with "A new version of iTunes (10.6) is available. Would you like to download it now?". I click on "Download iTunes".
The "Apple Software Update" Dialog Box appears but iTunes does not appear on the list. The only thing that appears on the list is "DVD or CD Sharing Setup Update." The only way for me to update iTunes is to manually download the iTunes application.
I have uninstalled and reinstalled iTunes. I get the same result. Is the problem the iTunes application or the Apple Software Update application? I am running Windows XP Professional.

I repaired Apple Software Update. It is now reporting that I need a "Boot Camp Update". I do not use Boot Camp or have it installed on my system.
Doublechecking ... is your XP running natively on your computer, or is it a virtual installation on a system running Mac OS or Linux, or some other OS?
(Your ASU is behaving like your XP is installed on a BootCamp partition on a Mac system ... but if you aren't running BootCamp, it might be being confused by a virtual XP installation.)

How do I find duplicate songs which the latest itunes libary update does not show?

How do you find duplicate songs in itunes which the latest updated version of itunes does not show, where the older version did?

=Downgrading from iTunes 11 to iTunes 10.7=
Try activating the sidebar, menu bar, and status bar and see if this is close enough to the previous version to make you content. It is easier than downgrading and eventually you will be forced to run a newer iTunes unless you have an endless supply of the model computer you currently own.
You may be able to go back with Time Machine but this may involve restoring other items too (https://discussions.apple.com/message/20441404). Alternatively:
Back up your computer first, in case the unexpected happens.
Quit iTunes.
Get iTunes 10.7 from http://support.apple.com/kb/DL1576 or the direct download link at: http://appldnld.apple.com/iTunes10/041-7195.20120912.d3uzQ/iTunes10.7.dmg
Do a few preparatory steps by making sure all iTunes components are not running and cleaning old files.   See https://discussions.apple.com/message/20475394. Do steps 3 and 4. Steps 6-8 may be also useful but I don't know if they are essential. Some of the other steps are not necessary, duplicate steps listed later in my post or are perhaps even unhelpful in the process.
Replace the iTunes 11 application with iTunes 10.7. Simply dragging the application to the trash may not work. Lion (OSX 10.7) and newer systems have iTunes integrated into the operating system and deleting is a bit more involved. Two ways to do this are:
1. (Easier) Use the shareware Pacifist utility (http://www.charlessoft.com/) to install iTunes 10.7 including all associated system files. Details at http://forums.macrumors.com/showpost.php?p=16400819&postcount=6
2. (More work) Check this reference on how to delete the iTunes application itself:
    Delete iTunes in Mac OS X 10.7 Lion - http://osxdaily.com/2011/09/13/delete-itunes-in-mac-os-x-10-7-lion/
    After deleting the application there may be other files that need downgrading too. See the note about error -42408 at the end of this post. You may want to tuck these away somewhere safe until you have completed the installation of iTunes 10.7. I have not tested this but ideally if newer versions are not found then the installer will put in the old versions. This may include these files in /System/Library/PrivateFrameworks/ which apparently get updated by iTunes 11:
AirTrafficHost.framework
CoreFP.framework
DeviceLink.framework
iTunesAccess.framework
MobileDevice.framework
After doing one of the two procedures above you will have to rescue the most recent old iTunes library from your iTunes > Previous Libraries folder. Rename it "iTunes Library.itl" and replace the existing one in the iTunes folder. A newer version of iTunes irreversibly updates your library file so you have to replace it with the old one or you will get an error message. Note, this will revert your library to the version at the time of the upgrade and you will have to update any changes made since. See:
https://discussions.apple.com/message/20401436 - turingtest2 11/2012 post on rebuilding empty/corrupt library from previous iTunes library file after upgrade/crash.
iTunes: How to re-create your iTunes library and playlists - http://support.apple.com/kb/ht1451
Other issues:
- https://discussions.apple.com/message/20432309 - solution to mobile devices saying they need to be restored after downgrading
- If you encounter error -42408:
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - including specific error codes.
Alternatively, check https://discussions.apple.com/message/20441424 which requires you have a Time Machine backup (though possibly if you remove the newer version of these files old ones may be installed with the iTunes 10.7 installer - untested). A variant of this is at: https://discussions.apple.com/message/20448184
- Persistent "Show in iTunes Store" arrows after downgrade - https://discussions.apple.com/thread/4567064

HT204406 iTunes match songs will not play on any device.. please help me..

Hey,
just got iTunes match, set it up to the best of my knowledge.
-Bought it
-Matched and uploaded all of my music
-the 'iTunes match' tab isn't under 'Store' anymore
-music icons show up on iPhone 4 and New iPad
The thing is, when I select a song the song opens, album art and all stays on 0:00 then closes again as if it has finished playing.
I tried deleting a song in itunes then download it from iCloud but an error occurs. I deleted completely then added it to the library to see if i could get it to work.. Not working.
Music from iCloud will not play on any of my Apple things including iTunes.. Can someone from Apple or a smart person from the community please help me out.
If someone works at the Apple store in 'Chermside, Brisbane Australia' and wants to meet me to see if they can help that way I can do that too..
Thank you!

Same here...
iTunes Match, MacOS X.7

HT204406 itune match claims did not load 148 songs from my phone. why? and what do i need to do.

ituns match did not load 147 or 148 songs from my phone to cloud and or ituns match. why? and what do i have to do?

Hi RadarCat16,
Welcome to the Apple Support Communities!
I know it can be frustrating when you are waiting for content to download to your iPhone from the iTunes Store. There are a few steps I would recommend in this situation. Please read over and follow the steps in the attached article.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
Have a great day,
Joe

HT204406 itunes match: why does it keep disconnecting?

I have itunes match. Music is selected from my iphone 5 to a speaker via wifi or bluetooth. When I play the music keeps on stopping and starting. I've had the problem for months. With iphone 4 and another speaker it was the same. I live in Thailand. Perhaps a server issue? I have same problem sometimes with the internet radio but not so frequently.

Hi Skip_Collins,
If iTunes is repeatedly prompting you for your password, you may find the following article about a similar issue helpful:
Apple Support: iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Regards,
- Brenden

It has been 6 days and iTunes Match just does not work for me!

It starts but never finishes step 3 and starts all over again. I do not know what to do.

Hi Jojo,
               could you please kindly try this UDF, no need to add any variable var1 as input, just map this to the target root as you were doing previously.
public String getFileName(Container container){
DynamicConfiguration conf = (DynamicConfiguration) container.getTransformationParameters().get(StreamTransformationConstants.DYNAMIC_CONFIGURATION);
DynamicConfigurationKey key = DynamicConfigurationKey.create("http://sap.com/xi/XI/System/File","FileName");
String ourSourceFileName = conf.get(key);
ourSourceFileName=ourSourceFileName.replaceAll(".txt",".xml");
conf.put(key, ourSourceFileName);
return ourSourceFileName;
In your code you have one line as shown below
filename = filename.replaceAll( ".txt" ,"_" );
I am not sure why you added this in your code,maybe you wanted an underscore to be added to your target filename.
In that case just modify one line of the code I wrote above
this line
ourSourceFileName=ourSourceFileName.replaceAll(".txt",".xml");   is to be replaced by this
ourSourceFileName=ourSourceFileName.replaceAll(".txt","_.xml");
Ensure the following events
1. Sender CC has ASMA and file name ticked
2. Receiver CC has ASMA and file name ticked
3. "fail if ASMA missing" untick this. If this UDF runs successfully then later you can tick this and save the changes.
3. UDF has no input as variable, since you are not using the var1 variable anywhere in your code.
4. in receiver communication channel -> File access parameters-> File name scheme -
> put a default filename with XML extension such as default.xml.
Hope this helps.
regards
Anupam

Since I have iTunes match, why does my iTunes library not appear in iPhoto music options for slideshow?; only songs purchased or placed on iTunes over a year ago appear in the iPhoto library under the iTunes or purchased option.

since I have iTunes match, why does my iTunes library not appear in iPhoto music options for slideshow?; only songs purchased or placed on iTunes over a year ago appear in the iPhoto library under the iTunes or purchased option.

10/20/14
Yes, I am signed in to iTunes match on the macbook pro, iPhone , & iPad (all updated & correct music libraries) where I bought all the tunes but still no updated tunes on the iPhoto music library after 3 days of being on iTunes match.
Thank you,
TMAbanjoman

I'm a israeli client i just get the macbook pro from U.S.A and i had received 100$ gift from Appstore and when i try to enter the code they tell me that your itunes store (israeli) does not match that of the gift certificate

I'm a israeli client i just get the macbook pro from U.S.A and i had received the 100$ gift from Appstore
i'm tryin to enter the code of the gift and they tell me your itunes store (israeli) does not match that of the gift certificate !
how can i get the 100$ gift and how can i realize it ?!

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

Syncronizing my 3gs with itunes the sync does not finish because itunes allways crash and stuck i made some troubleshoots like reinstall again but nothing and my itunes is update and the system is windows vista home premium.Please help me...

Syncronizing my 3gs with itunes the sync does not finish because itunes always crash and stuck and i can not sync my device, i dont no whats wrong because the itunes even can not acess itunes store, still loading waiting for itunes store and nothing.I tryed reinstall itunes but just waste of time.
My itunes is update, iphone 3gs 4.3.4, system is windows vista home premium.
Please help me.

I also have the Mcaffe security centre so on the face of it we have very similar situations and I had not problems.
You asked what I meant about saving the installer on your PC.
When you go to the iTunes download page:
http://www.apple.com/itunes/download/
And click on download, you should be offered the choice of running the installer or saving it. You need to click on save and then choose a folder on you PC where you want it saved. But I think you already did that.
After the installer file - iTunessetup.exe - is save on your computer, you double click on it to run it.
It's very odd that the installer fails at different stages. usually when the installation fails, it is at a specific stage and usually generates an error message.
I am afraid I am mystified. Have you had any other problems with your PC which might suggest a general problem not specific to iTunes?
The only other suggestion I have is to download a fresh copy of the installer - in case it got corrupted. You could also try using "run as administrator" to run the installer. It should be an option if you right click on the installer file.
The other thing it might be worth trying is to install it from another account, but you would need to create another administrator account if you don't a;ready have one. Or if you have another account that is not an admin account, you can temporarily promote it from the control panel>>User accounts.

App hung on "waiting"; during update, I lost my wifi connection; now cannot delete to reinstall (no X), syc does not help; itunes store says it is installed and I cannot reinstall; deleting from itunes and synching does not remove "hung app"; HELP

App hung on "waiting"; during update, I lost my wifi connection and the app hung; now cannot delete to reinstall (no X), synching does not help; itunes app store says it is installed, therefore I cannot reinstall; deleting the app from itunes and synching does not reinstall the app on the ipod; the app developers have not helped and told me to check with Apple (which I am doing, since I am past my 90 day tech support). Hoping someone can help with this hung "waiting' app problem.

- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Next download the app on the computer and try to sync.
- Last, restore from backup.

When watching a movie in Itunes the sound does not match the lips

when watching a movie in Itunes the sound does not match the lips, is this normal? & If I purchase a movie will it play like a normal dvd?

Try the suggestions in this thread.

HT2736 I can't use my Australian iTunes Card on my Australian laptop. I get a message saying "Your iTunes store (US) does not match that of your gift certificate (Australian)".

I can't use my Australian iTunes Card on my Australian laptop.
I get a message saying:
"Your iTunes store (US) does not match that of your gift certificate (Australian)".

You can't redeem that certificate in another country's store. You also can't change the iTunes Store country with an unspent balance.
(72677)

HT204406 iTunes Match update does not go beyond "Collecting information" stage

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