HT204406 iTunes Match

I associated songs stored in iTunes on our PC with my wifes Apple ID, when signing up for iTunes Match.
Now I can't download our songs from iCloud to my iPad, which is associated with my Apple ID (not the same).
Is there any way around this???

Warmac,
You two lovebirds will have to decide if you are using separate accounts, or sharing a single account.
If you are using separate accounts, you will need separate subscriptions to Match.

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HT204406 iTunes Match was set up but wouldn't download any of my music. I turned iTunes Match off, deauthorised and then reauthorised, restarted iTunes. Now iTunes match won't turn on - I get the "Add this computer screen" but it says can't add for 83 day

iTunes Match was set up on my new MacBook Pro. Today, it wouldnt download any of my music, so I followed advice, switched on iTunes Match and switched it on again. When this didnt help, I deauthorized the computer, logged out of iTunes, and relogged in again. I have reauthroized the computer and reset the View/Options.
However, now I cant connect to iTunes Match or iCloud at all. The screen asking me to Add this computer comes up, when I click and enter my Mac account details I get the error message:
"You can use iTunes Match on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 83 days."
However, this was the iTunes account with which I set up iTunes Match.
Anyone got any suggestions?

Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh

HT204406 iTunes Match fails to connect.

I am having an issue with iTunes Match. When I launch iTunes, I get a message that iTunes Match is gathering data about my library and then one stating that iTunes is waiting for the results from Apple. After about a minute, the process ends and begins all over again! I never reach a point where my library is available. The service worked fine for a few weeks, but stopped working on Monday. Nothing has changed about my network or network settings. I also have not performed any system updates. Any help would be greatly appreciated!

brandscill wrote:
Should note this happens on the laptop at work, home, everywhere.
You mentioned that you have OS X. Do you have issue with this as well or does it only happen on your PC.
At work, is it possible to do with your works internet set up?
Jim

HT204406 iTunes Match has deleted thousands of songs from a media server

I just just bought iTunes Match and begun to use it on my Mac Book Pro, mac Mini, iPhone and i Pads.
I had different tracks on each device.
The MacMini is used as a media server + had 000's of tracks installed (ripped from CD's) which were not on each my Mac Book Pro and other devices due to HD / space limitations.
When iTunes Match was added on the Mac Mini all ripped CD tracks disappeared (thousands) and only the tracks purchased from iTunes Store appear.
have tried turning off iTunes Match on the Mac Mini but the tracks are still missing.
Any advice on how to recover the tracks? (without having to do a recovery from Time Machine as it is not up to date).

I think its something related to the iTunes/Apple passwords stored in Keychain Access.
Ive had iTunes Match since it first came out way back when (in 2011 I think?). I had this issue up until a few months ago on two of my Macs when all of a sudden the problems disappeared.
Then yesterday I decided to go through the Keychains on one of my macs and because I am OCD i started deleted saved passwords/logins/etc that I thought I didnt use anymore. I deleted so many logins, local items, system items, and system roots....
I have now gotten this error message three times on this mac.
I dont know which type of stored login or system item I deleted that would cause this. But based on cause and effect Im pretty positive this narrows down where to look for a solution.
Rich

HT204406 iTunes Match ISSUE: we could not complete your itunes store request. an unknown error occured (-50)

I cannot turn on my iTunes Match. When I try to add my computer it just says:
"we could not complete your itunes store request. an unknown error occured (-50)"
and then I press ok and it says:
"We could not complete your iTunes Store request. The network connection could not be established"

Apple appears to be having trouble with the iTunes Store servers right now. Wait for them to fix it.
(81069)

HT204406 iTunes Match saying I'm limited to 5 devices...but I don't have 5 devices and won't work on my MacBook Pro. Please Help!

I've just got a new MacBook Pro, and want to have iTunes Match on it. But when I go to 'add this computer' in iTunes on the MacBook, a message comes up saying I've reached my limit of Match being on 5 devices. This makes no sense because I only have match on my iPad and my old Windows laptop and nothing else.
Out of curiosity, I turned off iTunes Match on my iPad to see what would happen, but I still cannot get Match on my MacBook Pro.
Please help!

Do a backup before proceeding.
Try putting the 10.6.3 disk in the computer. During a restart, hold down the option/alt key, select the disk, and see if you can boot from there. If so, select the language, then go to the Utilities menu, and select Disk Utility. Check to see what partition scheme you have by selecting the hard drive.
If you don't have GUID, you are going to need to erase the drive and reformat, which will cause you to lose all your data. Did I mention doing a backup?
If you do have GUID, run Disk Utility repair disk and repair permissions. You may have to do this more than once. Then try in install 10.6.3.
If successful, use the combo update to get to 10.6.8 and then run Software update until there are no more updates.
10.6.8 Combo Updater

HT204406 iTunes Match (on Mac) keeps "gathering information" on my library, in a loop, and never makes it Step 2. Apparently others are experiencing the same...

iTunes Match keeps "gathering information" on my library, in a loop, without ever making to step 2.
I know others have experienced the same issue, but the only advice given was for PC users. Am on Mac.
Admittedly, my library is huge (over 10,000 songs), but still...
Any advice would be greatly appreciated!

Same issue here with a MacBook pro recently upgraded to Mountain Lion. I hadn't tried iTunes Match prior to the upgrade so can't say whether or not it worked previously.
Getting quite frustrated!

HT204406 iTunes Match songs appear uploaded but won't play on shared devices

I have songs (ALAC, DRM free) purchased from Bandcamp that refuse to play or download on shared Match devices. These play fine on my iTunes Match master computer in their original format, and appear to be uploaded/synced to iCloud.
They are available on my other synced devices (iPhone, mac, windows PC) but whenever I try to play or download I get an error saying the song is not available for download.
I've tried completeley deleting the music from the library and resyncing. The songs are recognized by iCloud and added back to my library, but are still not able to play. Because I know this isn't specific to the mobile device and rather to iCloud directly I'm at a loss as to how to troubleshoot it.
My only thought would be that they need to be transcoded (the songs aren't available on the iTunes Store), but it has been weeks since they were initially uploaded, and even if I obtained the 320kbps MP3 files from Bandcamp they would still be transcoded to AAC for Match compatibility, so I'm not really sure how to proceed.
Does anyone have any thoughts or suggestions?
Thanks in advance.

I am experiencing this issue with iOS 8.1.2.

HT204406 iTunes Match hangs in step 2 at the last song

What do I do now?

Bob,
To your note above,
"Hi Daan,
I have the same problem. I heard from some people that just need to wait until Apple's servers are taxed less. This is due to last 19 more countries where iTunes was made available match.
Regards Bob".
You are correct - the Apple infrastructure is currently no making progress past Step 2, it is likely to be a few days before the service balances given the sheer number of new iTunes Match clients!

HT204406 itunes match sometimes don't play songs

hi,
i use itunes match with all my music and it works well.
but sometimes when i want to play a song i double-click it and nothing happens: i think itunes loads the muscic (the cloud-icon moves:).
someone can tell me how to solve this problem?
thanks
pierre n.

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards.

HT204406 itunes match in itunes 11 gets error 4002

While attempting to upload my library for the first time to Apple Cloud using iTunes (v11) match from Win 7 PC, I get an error 4002 after looking at the screen for about 20 minutes stating:
Step 1:
iTunes Match
Sending your information to Apple......
This was after 20 minutes of gathering information about my library.....which appeared to be successful.
Any clues?
Thanks.

Very disappointed in Apple these days... iOS 6, iTunes Match, iTunes... quality control died with Mr. Jobs evidently. I got tired of iTunes Match 4002's or the restarting about 30 times before it could finally complete it's task. So I switched over to Amazon's mp3 match services. They limit you to 250k songs (instead of 25k) and the music is always cheaper at Amazon than iTunes. Plus there is an Amazon mp3 player for android, iOS, Windows and Mac... no need to be stuck with iTunes anymore. Especially since Apple doesn't seem to be able to fix the ongoing issues with it. The only negative is that I can't use Amazon Cloud Player on my Apple TV.

HT204406 iTunes match error 5002, Please check your connection to the network is active.

I am getting the above error when trying to down load songs through itunes Match, I am running iTunes 10.6.3 and IOS 6. My network is working fine.

Having the same issue. Supposedly error 5002 is often linked with incorrect credit card info in your iTunes account but I have cleared and reentered and still nothing. Also having trouble downloading songs through iTunes match on my iPhone 4S. Also using iTunes 10.6.1 and IOS 6.
Also, having trouble with Genius. When updating and syncing my iPhone, it gets to step 6 (Syncing genius info) and keeps going and going and going. I let it sit there for an hour and nothing.
Apple customer support is saying their systems are currently down so that may be apart of the problem. Blah.

HT204406 Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use. Any ideas on why Match can't complete the 1st step of the process

Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use. Any ideas on why Match can't complete the 1st step of the process (Gathering information about your Itunes library)?

JohnCullison wrote:
For the last few weeks, the iTunes store has been displayed with empty graphic rectangles (with a blue box containing a white question mark centered in the rectangles), bits of text, and some buttons. The page extends quite a ways, including what I assume would be all the links to all the music...
If all you are trying to do is buy music, you can easily buy MP3s at any online music download store (e.g. amazon.com) and add them to your iTunes library.

HT204406 iTunes Match random songs are not upconverted to 256

I just signed up to iTunes Match and uploaded my music. Many of the albums were only partially upgraded to 256kb. I am not talking about obscure music either. For example, Andrew Lloyd Weber Evita Broadway. All tracks except 2 were upgraded. I've tried deleting my entire library from the computer and re-downloading on a Windows machine. Then tried the same on my MacBook Pro. Then tried the suggested method of creating a playlist of the low fidelity songs, deleting only those in the playlist, then redownloading. Next, I am going try deleting everything from iCloud and reuploading, then redownloading.
This is ridiculous! ITunes Match has been out for a while now. I expected simple bugs like this to have been worked out. I can't find a fix anywhere and Match doesn't appear to be refundable. I'd like my $25 back. I'd give it to my local foodbank. It was certainly wasted on iTunes Match.

Hi,
I suggest that you read tis user tip Some User Tips (April 2015)
iTunes match scans your iTunes library to determine what can be matched or needs to be uploaded. You can add iCloud status column to song view. This will tell you what has been matched, uploaded, purchased, inelligible, duplicate. Tracks uploaded will be uploaded as is and you won't be able to upgrade them.. those that are matched can be upgraded by deleting the original and downloading the matched version.
Deleting and readding tracks will not solve match problems as match remembers previous matches and uploads.
JIM

HT204406 iTunes match not loading on my iPhone 4

i am having a problem with the iTunes match not loading on my iPhone 4, once in iTunes it just shows the iCloud logo, and does not load all my albums/song etc.

I'm guessing you mean the iTunes store.
What specificaly happens when you try to access the store? Any errors?
What do you mean by full factory reset? Does that mean a restore as new?
Are you able to access the store via Wi-Fi?

HT204406 iTunes Match

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