HT204407 "Location Not Available" label for one friend and they have the same result for finding me. The issue has not been resolved from reading this article.

Question

I always get 'Location Not Available' for one of my contacts in the Find My Friends app. This same friend get's the same message when trying to find me. The app and the iOS software on both iPhones is up to date, the dates and time on both iPhones are correct and both iPhones are in the UK where the Find my Friends service works fine.
There is one condition in which we can see where each other is and that is by having the app open on both phones, this is unlike all my other  contacts within the Fnd my Friends app where I can see where they are despite the app not being open on their devices. Can anyone help? It's really bugging us.

Answer 1

For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may
help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and
then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at
a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from
completing.
a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to
reattach to the cloud.
b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no
ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee