HT204408 Purchased FaceTime ver 1.0.4 for iMac running Snow Leopard. Now can't activate.
Purchased FaceTime ver 1.0.4 for iMac running Snow Leopard. Now can't activate.
Get the message "Could not sign in. Please check your network connection and try again"
On Apple Support page titled: FaceTime, Game Center, Messages: Toubleshooting sign in issues
all items in Resolution list are OK, e.g., have an active Internet connection, have a valid Apple ID and verified, etc.
Thank you for the reply.
As my father-in-law's MacBook (10.6.8) with FaceTime 1.0.4 is not at hand now, I can not check it for myself right away.
But my understanding is :
(1) FaceTime 1.0.5 update is free for download for the OSX 10.6 users who have already purchased and installed FaceTime 1.0.4 or earlier.
(2) The OSX 10.6 users who want to start using FaceTime from now, need to purchase the 1.0.5 for $0.99 (just as other OSX 10.6 users did before).
The latter (2) is because OSX 10.6 does not include FaceTime which was not ready at the time of its release. Due to some accounting regulation, Apple chose to sell the FaceTime to OSX 10.6 users at the mimimum price rather than to add the function afterward for free.
That means every OSX 10.6 user who wants to use FaceTime has to pay $0.99 at some point of time, but I believe Apple is not so greedy to charge the same software twice to fix its bug.
I guess the screen shot you posted might be taken either by a non-OSX 10.6 Mac, or by OSX 10.6 Mac without FaceTime installed. If you see the same page by a OSX 10.6 Mac with FaceTime alreay installed, it will look diffrently.
Anyway, I may be wrong, but I will check it with my father-in-laws' MacBook hopefully this afternoon.
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SMC RESET
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Internet Recovery, and Transferability of OS & iLife Apps
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Step One - Back up your data:
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4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
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startup drive.
Step Two - Prepare the machine for the new buyer:
1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
2, Remove any Open Firmware passwords or Firmware passwords.
3. Turn the brightness full up and volume nearly so.
4. Turn off File Vault, if enabled.
5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
Step Three - Install a fresh OS:
A. Snow Leopard and earlier versions of OS X
1. Insert the original OS X install CD/DVD that came with your computer.
2. Restart the computer while holding down the C key to boot from the CD/DVD.
3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
Optionally, click on the Security button and set the Zero Data option to one-pass.
4. Install OS X.
5. Upon completion DO NOT restart the computer.
6. Shutdown the computer.
B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
Note: You will need an active Internet connection. I suggest using Ethernet if possible because
it is three times faster than wireless.
1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
Utilities window appears.
2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button.
3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
on the Erase tab in the DU main window.
4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
and set the Zero Data option to one-pass.
5. Click on the Erase button and wait until the process has completed.
6. Quit DU and return to the Mac OS X Utilities window.
7. Select Reinstall Lion/Mountain Lion and click on the Install button.
8. Upon completion shutdown the computer.
*If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License. -
I have a Macbook running Snow Leopard which I back up to an external drive using time machine. If I purchase a new MacBook pro and transfer backup from time maching to MacBook Pro will it also transfer Snow Leopard as its is my preferred O.S.
Welcome to Apple Support Communities.
If the new computer did not originally ship with Snow Leopard installed, no, you will not be able to go back from Lion. Snow Leopard lacks the necessary drivers required for newer hardware. -
So my mac is pretty much useless becuase i can't install mountain lion after a restore of my mac.
I have an imac late 2008 which i bought second hand. It only had Leopard OS X. So I bought the Snow Leopard OS X discs and installed them. I then bought Mounain Lion Straight from the app store and downloaded that.
However I recently decided to restore it for extra space. So i restored it fine and then attempted to reinstall Mountain Lion. Then a message popped up saying that 'This Apple ID has not purchased Lion' meaning that i can't now install Mountain Lion.
I then inserted the Snow Leopard disc and then it would not give me the option to install it on my hard drive and there was a little yellow caution sign on the picture of the hard drive.
I am stumped for ideas now and REALLY NEED SOME HELP
Thanks,
FinIf you installed Leopard that is why you can't install Mt Lion. The system Must be running Snow Leopard 10.6.8 to upgrade to Lion or Mt Lion.
If you only erased the Macintosh HD partition then you left the Mt Lion Recovery HD partition in tact on that system. At startup hold down the Command+r keys to boot to the Recovery HD Partition. From there erase the Macintosh HD partition and then select Reinstall Mac OS X. It should then download Mt Lion and ask you for the Apple ID that was used to purchase Mt Lion.
The Reason Snow Leopard might not be installing is because of the Recovery HD partition. To get rid of that you must First Re-Partition the drive As One Partition. Then install Leopard then SL (Or Snow Leopard from the start) and then update it to 10.6.8. Once that is done you should be able to log on to the Mac App Store and Re-Download Mt Lion. -
I'm running 10.6.8 Snow Leopard fine on my MacPro1,1, Dual-Core Intel Xeon, 2.66 GHz Mac, but I need to install Lion 10.7.0 to run a program I need.How do I install OS 10.7 NOT 10.7.5, because I get this message when I try to install 10.7.5, which I've downloaded:"This update requires Mac OS X version 10.7." on a mac running Snow Leopard 10.6.8, So i need to install the original 10.7.0 over the 10.6.8 i.e. where can I find the original install app for Lion OS 10.7.0? The original Lion 10.7. is not avaialable for purchase from the App store or anywhere, even C-Net . Where can I find it to purchase?
Also it seems I cannot install Mountain Lion over 10.6.8 as advertised. When I go to purchase I get this message: "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I think my computer can handle it (specs above) Are there any workarounds to this?If you're getting a "This update requires Mac OS X version 10.7" message, than you have the updater and not the full installer. Go to your Purchases section of the Mac App Store and you should see the full version there. But it may be 10.7.5, though in my system is shows as being from 2011 which would appear to be the original version.
As to Mountain Lion, that's supported only on the Early 2008 Mac Pro or newer.
Regards.
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