HT204409 Connecting to wi-fi

Hello
I'm trying to connect my iphone 5 to the network but it keeps saying unable to join? please can you help with some advice on how I can resolve this issue?
Thank you
Amanda

Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Similar Messages

HT204409 Connection to WI-FI is lousy! How to maintain connection?

Have been working on this since 3/16. Will not stay connected unless sitting next to router. Two MacBooks and iPhone working fine. Tried all suggestions on Support page. Time to return to Apple????

who is your ISP? Do they use ipv6? What kind of modem? router? Does it look like you are stil connected to wi fi and unable to browse? Does it look like it drops from wi fi? When you reconnect back do you see spinning wheel of trying to connect?
as far as return that is up to YOU.

HT204409 I have a new iphone 5 and it won't connect to a wireless router that my old iphone 3GS would pick up. Is there a compatibility issue with some routers or is the antenna weaker in the new iphone 5?

I have a new iphone 5 and I can't pick up a wireless router that I could use with my old iphone 3GS. Is there an issue with the new iphone and is the antenna weaker than the 3GS?

Please read this :
https://discussions.apple.com/message/20053332?ac_cid=tw123456#20053332
Well I copyed it to you here.
Re: Anyone still having IOS 6 wifi issues?
created by mpa9366 in Using iPad - View the full discussion
Having done a lot of reading today and having found a very good online tablet magazine (will post link tomorrow) there seems to be a few tech bods onto the problem.
The magazine I was reading identified wifi problems within hours of the ios 6 release and have been analysing since then with almost daily updates - the story seems to be:
The apple authenthication transmission is normal, it should slip through event prior to a full handshake with the host network being completed - however if not authenthicated then apple will not permit the device to connect (kills the connection) this is designed to protect apple from counterfeiting. So thats problem 1 if you dont receive a token from apple.
Problem 2 is that ios 6 only supports ipv6 (the new ip protocol) whereas outside silicon valley a large proportion of routers modems etc are still ipv4 protocol.
So youre locked into ipv6 in a world where ipv4 devices are everywhere and apple have not allowed for the ability to handle both protocols. This is like GM telling you your car requires an upgrade, everything will improve etc and as part of the upgrade fits a fuel cell motor and stays silent when their upgraded vehicles are simply parked up because they cannot get fuel.
A very basic expectation would have been dual protocol handling - we know the HW supports ipv4 as all wad fine on ios5.
So its going to be hit and miss with networks - more hit than miss in techy areas like silicon valley, but more miss in places like where I am - a small town in rural Switzerland.
Only apple can fix this with a patch to enable ipv4 protocol handling.
There you go. you just need to buy a new router, I'm sure Apple has one for sale, cause it's not there fault for sure.
Wonder why people start to migrate to other devices ?

HT204409 WI FI won't connect after upgrade to IOS 7.1

I upgraded to 7.1. Now my phone connects to my Western Digital MyNet900 but will not go to internet. Have tried WPA and WPA\WPA2 and WPA2 (personal) encryption but nothing works. WMM is enabled. I have an Amped Wireless access point AP300 set up and can connect on it for the internet. I was going to internet through WD router prior to upgrade. HELP PLEASE

Update: Again... I upgraded to iOS 7.1 on my iPhone5s 32 G last night and after the upgrade...no WiFi. I attempted many of the fixes on this and other threads but what finally seems to have solved the problem was for me to:
1.     Back up and sync my phone to my Win 7 computer.
2.     Select "Restore iPhone" to factory defaults, using the computer iTunes interface (as opposed to selecting "Full Reset" in Settings on phone).
3.     Restore the back-up from the computer.
I Now have normal WiFi functionality.
BTW...it also eliminated 8 or so Gigs of "Other" data previously noted on my Summary page for the phone in iTunes.

HT204409 I am unable to connect to my Wi-Fi at home, but am able to connect at work. Using my new iPad 4G with cellular and a Motorola SBG6580. My iPad 3G Wi-Fi only connects just fine; the 4G just "spins the gear."

I am unable to connect to my Wi-Fi at home, but am able to connect at work. Using my new iPad 4G with cellular and a Motorola SBG6580. My iPad 3G Wi-Fi only connects just fine; the 4G just "spins the gear."

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT204409 unable to connect my ipad to my wireless internet - all other devices including another ipad, ipods, laptops etc.. connect fine?

Can't seem to connect one of my ipads to our wireless network at home - every other device in the house is connected?
any suggestions?

Did it ever connect? How about to other networks?
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).
When unable to connect to 802.11n WiFi Networks
http://support.apple.com/kb/TS3727?viewlocale=en_US&locale=en_US
Wifi Settings greyed out or dim
http://support.apple.com/kb/TS1559
Recommended wifi settings
http://support.apple.com/kb/HT4199

HT204409 I have a MacBook Pro and not able to connect to Internet? PLEASE help!

I have a MacBook Pro and not able to connect to Internet. I have other HP comp and iPad and am able to connect. I have contacted AppleCare....they said disconnect router and leave unplugged for an hour, which I did...still no connection. Any suggestions? Thanks!

Call Apple Care back & tell them their suggestion did not work.
Solution may be found if you search in the "More Like This" section over in the right column.

HT204409 how can i locate my mini ipad even when its not connected to the internet

how can i locate my mini ipad even when its not connected to the internet

Is it lost or stolen?
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

HT204409 i have problem whilst connecting to wifi on i phone 4s how do i go about it

i am trying to connect to wifi on an i4s it doesnt seem to connect i was using it previously now it doesnt connect taking too long to connect please help

Go to
Settings > Wi-Fi > When you see your network, click the blue arrow
Then click on Forget this network
Then go back and reconnect to your wifi network

HT204409 My iphone5 connect to my wifi router but my wife's will not

My iPhone connect perfectly to my wireless router but my wife's will not, I have tried connecting her phone to a friends wireless....still will not connect...I have tried turning wifi off and back on again....still nothing....tried turning phone off and on.....nothing...tried holding the power button and the everyday use button(don't know what it's called..lol) until the phone shut off and turned it back on and still nothing....any help would be greatly appreciated as she has now begun nagging me about it.....thanks in advance

Thanks for your help....I didn't think of that because my iPhone 5 and our laptop worked fine on the wifi....but this seems to have fixed it

HT204409 I updated and now I cant connect to wifi, how can I remove the update

I updated and now I cant connect to wifi, how can I remove the update.My other stuff works, Iphone wifes Ipad etc

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

HT204409 I am trying to log onto my wireless connection but it keeps telling me I'm unable to locate any wireless network. I know there are several networks nearby. Is this a problem with my phone or my router?

I am trying to log onto my wireless connection but it keeps telling me I'm unable to locate any wireless network. I know there are several networks nearby. Is this a problem with my phone or my router?

I found a solution that has worked on both iPhone 4's I have that have had the same issues, and also including not being able to download updates in the App store.
Go to Settings > WiFi and turn it OFF.
Next go to General > Cellular > Cellular Data and turn it OFF
Next go back to Settings > WiFi and turn it ON, (wait a few seconds for it to sync with your network)
Finally go back to General > Cellular > Cellular Data and turn it ON.
I had the same issues on both my wife's phone, and my own, and it fixed it immediately without changing any proxy settings or reboots, (which I did try on my phone and did not work, but did not try on my wife's phone)
Hope this helps!

HT204409 a problem with my iphone 4s of seeing wireless connection

my personal iphone can't see the wireless connection from the pc as configuration of the pc has been reset , i try to reset configuration setting of apple iphone and it still not see the wireless connectoin , i wan't quickly soluation to this problem,plz

Try resetting the iPhone,
Reset your iPhone by pressing the 'Sleep' and 'Home' button at the same time for about 15 seconds or so. Your iPhone will then go through a reset / reboot procedure and will be ready for use within about a minute.
Don't worry about doing this as you will not lose data or settings.
Good luck and do report back.

HT204409 Difficulties connecting to wifi at home

I can't connect to my BTHub even though my laptop and other devices can. what do i do?? How do i resolve this problem, because all my apps are unable to download without wifi and my iphone won't let me connect.

Hi Yggdrasil52,
Welcome to the Apple Support Communities!
One thing I would check in this situation is if your network is giving your devices a self-assigned IP address. The following article explains self-assigned IP address and what steps to take if it is not self-assigned as well as what steps to take if it is self-assigned.
iOS: Troubleshooting Wi-Fi networks and connections
Unable to access the Internet while connected to Wi-Fi
If you're using a public or commercial network, you may need to log in or subscribe.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Have a great day,
Joe

HT204409 probleme de connection wifi

j'ai un iphone 5 et depuis quelques temps je n'arrive a me connecter a aucun reseau wifi, chaque fois que je tape le code wifi mon telephone me repond automatiquement qu'il est impossible de se connecter peu importe le reseau, j ai deja essaye de reinitialiser mais rien a faire ca ne marche pas!

J'ai le même problème!! il nous faudrait une solution car je me vois mal redemarrer mon iPhone 5 tous les matins le restant de mes jours, ce que je fais actuellement!!!
le problème concerne le reseau mais aussi le Wifi

HT204409 Connecting to wi-fi

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