HT2045 itunes want's me to authorise my computer to listen to a track but it's already authorised.

I have just purchased a single form itunes & it's telling that I have to authorise the computer in order to play it. This has never happened before that I can remember. When I add my apple ID & Password it tells me the computer is already authorised. When I sync my ipod it just skips the track. I am not very happy that I have just paid for the track & I can't listen to it.

Delete and redownload it if doing so is free in your country.
(67858)

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HT1386 My ipod touch will not sync to itunes after installing version 11. My computer recognizes that it is connected, but itunes, media moneky, and sharepod would not recognize it. I tried every suggestion apple and other community folks suggested-no l

itunes diagnostics only finds that no ipod is connected when it really is. I have tried different cords, unistalled/reinstalled itunes, erased my ipod started over, restarted computer, etc. My ipod is useless now that I cannot sync it wth itunes and there is now no music on it. Its a paper weight now. All of the posts I have read have no solution for this. I would love to go back to itunes 10 because none of this occured until I downloaded that version.

Did you do everything here:
iOS: Device not recognized in iTunes for Windows
Including
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Try on another computer to help determine if computer or iPod problem
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Itunes will no longer load on my computer. I tried reloading it, but that did not work either

Itunes will not longer load, how do I troubleshoot the issue?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Can anyone tell me why iTunes keeps telling me to authorize the computer before I play a song, but then when I do the computer is already authorized?

Why, oh why, whenever I try to play certain songs in iTunes does it say to me "you must authorize this computer to play this song". So, then I sign in with my username and password, and iTunes tells me that it my computer is "already authorized". It still won't play the songs!
This is so frustrating. And there is no customer service for iTunes. Can anyone help me?

Click here and follow the instructions.
(60680)

Hard drive crashed! Now itunes wants to erase ipod in order to sync?

My hard drive crashed and I lost my itunes library. Now, when I want to sync the ipod with new music I've purchased it looks like itunes wants to erase everything on my ipod first. Am I correct? I've already transfered the purchased music to the new hard drive from my ipod, but can't figure out how, or if it is possible, to transfer the rest of the music. What's my best option to hold onto my playlists etc. and be able to sync ipod to itunes library on new hard drive? Thanks.

1). Connect your iPod to your computer. When you get the message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel".
2). When your iPod appears in the iTunes source list change the update setting to manual, that will let you use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button. Also when using most of the utilities listed below your iPod needs to be enabled for disc use, changing to manual update will do this by default: Managing content manually on iPod and iPhone
3). Once you are safely connected there are a few things you can do to restore the rest of your music from the iPod not just the purchased tracks. There are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. I use Senuti but have a look at the web pages and documentation for the others too, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. This is just a small selection of what's available, you can read reviews and comparisons of some of them here:
Wired News - Rescue Your Stranded Tunes
Comparison of iPod managers
Senuti Mac Only (iPod Touch & iPhone compatible)
PodView Mac Only
PodWorks Mac Only
iPodDisk PPC Mac Only (experimental version available for Intel Macs)
TuneAid Mac only (iPhone and iPod Touch compatible)
iPodRip Mac & Windows
YamiPod Mac & Windows
iPod Music Liberator Mac & Windows
iGadget Mac & Windows (iPhone and iPod Touch compatible)
Floola Mac & Windows
Music Rescue Mac & Windows (iPhone and iPod Touch compatible)
iRepo Mac & Windows (iPhone and iPod Touch compatible)
iPod Access Mac & Windows (iPhone and iPod Touch compatible)
TouchCopy Mac & Windows (iPhone and iPod Touch compatible)
There's also a manual method of copying songs from your iPod to a Mac or PC. The procedure is a bit involved and won't recover playlists but if you're interested it's available on page 2 at this link: Copying Content from your iPod to your Computer - The Definitive Guide
4). Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync.
5). I would also advise that you get yourself an external hard drive and back your stuff up, relying on an iPod as your sole backup is not a good idea and external drives are comparatively inexpensive these days, you can get loads of storage for a reasonable outlay: Back up your iTunes library by copying to an external hard drive

I want to sync some apps but itunes says i need to authorise my computer, how do i do this?

i want to sync some apps but itunes says i need to authorise my computer, how do i do this?

Try:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
Also, are you sure you authorized the right account? Could some media be purchased with another account?

I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

I have rented a movie on apple tv and wish to finish it on my mac book air. When I open iTunes on my mac book air I can not see the movie in iTunes. It is an authorised device and I can see other purchases just. How do I fix it?

Rented movies downloaded to an Apple TV can't be transferred to any other device.
(86941)

I updated my iPod and it erased everything i had on it. How do i retrieve the songs that i bought from the iTunes store? when i try to download/buy them again they tell me i have already purchased them do i want to buy them again?

I updated my iPod and it erased everything i had on it. How do i retrieve the songs that i bought from the iTunes store? when i try to download/buy them again they tell me i have already purchased them do i want to buy them again? I have authorized my computer but none of them are in my music now.

You buy one and only one download.
It is your responsibility to move/copy/backup your music.
Certainly you did not update your ipod without making sure that you had transferred anything purchased on the ipod to your computer and included it in your regular backup copy of your computer.

My itunes want let me download free apps its talking about my billing information!

My itunes want let me download free apps its talking about my billing information why?

Hello Deangelo,
Thank you for the question. It sounds like you do not want to add a credit card to your Apple ID.
I suggest updating your billing information to "None" using the steps in the section titled "Change your payment information on an iPhone, iPad, or iPod touch" in the following article:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
If you are not seeing the "None" option when updating your billing information, I recommend the following article:
Why can’t I select None when I edit my payment information?
http://support.apple.com/kb/ts5366
Thank you for using Apple Support Communities.
Best,
Sheila M.

How do I disable airplay. I want my music to play on my macbook air and not apple TV but when I go into ITunes and click airplay icon, I choose computer but it still does not play on my computer! It plays on my TV.

How can I disable airplay on my macbook air. My ITune music is playing from my apple TV but I want it to play from my computer.
I select the airplay button in ITune and clicked on computer and disabled appleTV....but it still play on TV.

turn off home sharing in ITUNES
Open Itunes ....its under File > home sharing
http://support.apple.com/kb/ht3819

HT201272 I purchased an audiobook from iTunes On my iPhone. I got a new phone and after the back up, the books I downloaded were not there. iTunes wants me to repurchase the books I downloaded. Is there a way for me to Redon load my already purchased b

I purchased an audiobook from iTunes On my iPhone. I got a new phone and after the back up, the books I downloaded were not there. iTunes wants me to repurchase the books I downloaded. Is there a way for me to Redon load my already purchased books?

Hi..
On your new iPhone tap Settings > Store.
Make sure Books is turned ON.
You shouldn't need to re purchase the book > Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have double IDs for Itunes. How can I delete one without losing my music. Also, I want to synce my new desktop computer with my older i4s. All devices are registered to do so. However, last time I tried I almost lost all music and Itunes BARELY supp

I have double ID's for Itunes. How can I keep all my music and get rid of the ID that I do not want. It was an issue when I tried to transfer music .. I contacted Itunes and they BARELY helped me get the music back. They also would only allow me to chose one ID to replenish the music (wich was lost) to my new device. So, I chose the ID that showed more music. I am irritated that I still have 2 ID's and can't really figure out why they both have the same music. Oldest to newest purchases are shown on both id's. Also, I am afraid to sync now because they told me it was a one time deal. When docked my phone to my new computer all of the music is shown on my computer now. However not on my I phone.

I had the same problem. I solved by (I use Windows7, should be same for OSX):
1. copying the library from the older computer to the new computer, at the usual itunes media location.
2. on new computer's itunes preference (advance), uncheck the box "Copy files to iTunes media folder when adding to library"
3. open up this folder of media copied over from old computer, just drag over to itunes library, cursor will turn into plus sign.
4. since you unchecked the box for "Copy files to iTunes media folder when adding to library", you are in effect only growring the new computer's itunes library's database. Your media files are already under the folder on the new computer.
Now when you connect iphone to this new computer and tells you it wants to erase your iphone's library in order to sync with this one, go ahead, click yes. Why is this ok now? Because you've copied all your files over to the new computer. So when you sync again, your existing files are there on the new computer.
You should export play lists on the older computer to be imported on the new computer though.

I want to put all my music onto an external hard drive. But I can't get it to put music on my itunes. The music list is completely empty and so is my IPOD.

I want to put all my music onto an external hard drive. But I can't get it to put music on my itunes. The music list is completely empty and so is my IPOD. How do I do this? I have a PC with Windows.

You say the music is not on the external HD, the music list (iTunes?) is empty, and it is not on the iPOd. Then where is the music you want to move to the external HD?
You can redownlaod iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have itunes on one computer. my account says that I have 2 computers authorized. I want to have itunes on both users accounts on my computer. how do I do this? thanks for any help!

I have itunes on my computer in my main user account. I want ot have the same itunes on the other user account on my computer - under the apple account info- it says that I already have 2 computers authorized - how do I find out which 2 they are talking about? the only button nearlby is one that says to 'deauthorize all' etc.... thanks,. I have a pc.

You can only deauthorize all your itunes computers once a year, so I would avoid clicking that at the moment. Log onto the 2nd user, and open itunes. Go to Store> Authorize This computer.
As an alternative, you could point the 2nd user itunes library to the primary itunes folder. So both users would use the same itunes folder. You can do this by holding shift, clicking itunes icon. There should be an option to browse for an existing library. Locate the main computers itunes folder. (Most likely under: C:\Users\*Account name*\Music where *Account name* would be your main user accounts name.
Good luck!

I need to sync my iPhone to new user id on the same mac. How do I keep my iPhone contacts and music library? I tried to sync and iTunes wanted to erase both.

I need to sync my iPhone to new user id on the same mac. How do I keep my iPhone contacts and music library? I tried to sync and iTunes wanted to erase both.

When you say a new user ID, are you referring to your Apple ID that you use to make purchases in the iTunes Store, etc? Or are you talking about a new user account on the same Mac?
iTunes alternatives
http://www.wideanglesoftware.com/touchcopy/index.php
http://www.ecamm.com/mac/phoneview/
http://www.copytrans.net/

HT2045 itunes want's me to authorise my computer to listen to a track but it's already authorised.

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