HT204570 iCloud Photo Library Update Failing

I have a large library of photos that I'm adding to iCloud --17K+ from my MacBook Pro (running Yosemite). The upload is failing, though, and I'm getting pretty frustrated. The upload appears to be working for a few minutes and then randomly, and for no apparent reason, iCloud Photo Library disables itself (unchecked) and the updating is paused. I have the ability click the Resume button but it doesn't resume the upload-- it still indicates that "iCloud Photo Library updating is paused". Restarting the Photos app is the only way to continue the upload, but eventually, it fails. See the screenshot attached -- I've clicked "Resume" but apparently the upload is still on paused.
Any advice or guidance would be very greatly appreciated!

I've had a similar problem. For me the best solution is to save the photos to my Mac, and then delete them from my phone. This does not however solve the problem with not wanting them to be gone on other devices. Unfortunately, I do not know of a way to exclude a device from having the photo deleted off of it (Wink*Wink* Apple- iOS 9/OS X 10.11? Cough*Cough*). Anyway as for saving space, for me, if I turn off iCloud photo library and then turn it back on again, it will make a lot of space open up. Note: still not total space. I assume that you have a lot of music/photos/apps or something because I have this problem on my 16 GB iPhone, but I don't see how a 64 Gb iPhone can accidentally run out of room. In conclusion, try turning off iCloud Photo Library on and off again. This is my best solution, and it works for me pretty well. Anyway, I hope this helped.

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ICloud Photo Library - Updating forever

I've been using iCloud Photo Library since iOS 8.1 without too much problems (apart the fact that syncing between devices is very slow).
For no apparent reason, on my iPhone 5 (iOS 8.1.2), icloud photo library is stuck at updating 22 pictures to the cloud. I've rebooted twice my device, checked on icloud.com to see if the pictures were there but they are not uploaded their hence they don't show on my iPad Air too. New pict uploads are working from the iPad though but won't sync by to my iPhone 5. So this seems to be a problem on my iPhone 5 only...
How can we fix that?

You shouldn't really lose anything, you were told to back up all your photos when you agreed to join this beta trial.
It would be helpful to know if you do actually have 22 photos yet to be uploaded (shring this type of information, is after all the purpose of participating in a beta program.
My first step would be to turn it off and on again as suggested.

HT204570 iCloud photo library taking up all available iPhone storage

Recently upgraded from iPhoto to iCloud Photo library. It's great, except that it's now taken up all available storage space on my iPhone and I can't even take additional pictures on it. If I delete any pics from my iPhone (to try and free up space), it deletes them from my library and from all of my other devices (Mac mini, MBP, iPad, etc.). I don't want to get rid of the photos, I just want to remove some from the iPhone so that I can actually use the phone. My iCloud Photo library is rather large, and I pay for additional iCloud storage just to be able to accommodate it, but understandably so, my iPhone storage can't accommodate the full library, and I wouldn't expect it to, either.

I've had a similar problem. For me the best solution is to save the photos to my Mac, and then delete them from my phone. This does not however solve the problem with not wanting them to be gone on other devices. Unfortunately, I do not know of a way to exclude a device from having the photo deleted off of it (Wink*Wink* Apple- iOS 9/OS X 10.11? Cough*Cough*). Anyway as for saving space, for me, if I turn off iCloud photo library and then turn it back on again, it will make a lot of space open up. Note: still not total space. I assume that you have a lot of music/photos/apps or something because I have this problem on my 16 GB iPhone, but I don't see how a 64 Gb iPhone can accidentally run out of room. In conclusion, try turning off iCloud Photo Library on and off again. This is my best solution, and it works for me pretty well. Anyway, I hope this helped.

HT204570 icloud photo library, yet storage almost full

iPhone 6, latest iOS. I recently went all in with icloud photo. I pumped over 20,000 photos and videos into the cloud. But it seems that I the automatic allocation of storage space is not getting it quite right. I am talking about space on my phone, not cloud. This morning my phone is warning me "storage almost full". But, photos is using 3.5Gb of space. Seems if my phone is sop low on storage (155Mb currently), instead of prompting me to manage the situation it should free some space by purging old media.
This is a big problem. The other day I was trying to take a video and it refused, stating that I was out of storage space. In the past I used to manually pull all the photos and videos from my phone and put them in my iPhoto library on my Mac. Now I can't do that. So, but purchasing 500Gb cloud storage and moving 20,000 photos into that space, I kind of screwed myself. My wife is going through the same thing. I decided to move us into the cloud to eliminate the headache associated with having to manually manage storage due to photo and video consuming lots of space. Now, because iCloud Photo doesn't manage it correctly I need to manage it manually. Only problem, I can't. This make s my phone nearly useless.
Anybody else going through this? Is there a solution? One coming? Can it really be this broken? Even my Mac is struggling with this problem. I should be able to limit the size of the local library at the very least.
Paul

I've had a similar problem. For me the best solution is to save the photos to my Mac, and then delete them from my phone. This does not however solve the problem with not wanting them to be gone on other devices. Unfortunately, I do not know of a way to exclude a device from having the photo deleted off of it (Wink*Wink* Apple- iOS 9/OS X 10.11? Cough*Cough*). Anyway as for saving space, for me, if I turn off iCloud photo library and then turn it back on again, it will make a lot of space open up. Note: still not total space. I assume that you have a lot of music/photos/apps or something because I have this problem on my 16 GB iPhone, but I don't see how a 64 Gb iPhone can accidentally run out of room. In conclusion, try turning off iCloud Photo Library on and off again. This is my best solution, and it works for me pretty well. Anyway, I hope this helped.

The video library is empty in iMovie on iOS after update to iCloud photo library

I updated to iCloud photo library and all of my photos and videos are now in the cloud instead of my iDevice. When I open iMovie in iDevice, the photo/video library is empty. How can I use my videos in projects?

iCloud photo library will be introduced as beta in an iOS 8 update scheduled for October. Read under "Pricing & Availability" here: http://www.apple.com/pr/library/2014/09/09Apple-Announces-iOS-8-Available-Septem ber-17.html.

ICloud photo library has not updated in 73 days

"Connect to wifi to update"
Phone is rarely not connected to Wifi, obviously.
Anyone else getting this?

Hello Welles13,
Thanks for using the Apple Support Communities. iCloud Photo Library beta requires a Wi-Fi connection to upload photos and videos:
iCloud Photo Library beta FAQ - Apple Support
http://support.apple.com/en-us/HT6378
When do photos and videos upload to iCloud Photo Library?
When you turn on iCloud Photo Library on your devices, your photos and videos will begin to upload after you connect to the Internet using Wi-Fi. You can see the status on the Photos tab and pause upload for one day from Settings > iCloud > Photos.
Depending on your Internet connection speed, the time it takes for your photos and videos to appear on all of your devices might vary.
Cheers,
Matt M.

Oh noooo! ... icloud photo library is stuck "updating"

i just updated my imac to OS X 10.10.3.
downloaded over 400G of photos in new PHOTOS app.
chose to use the icloud photo library too.
but none of my photos will upload to icloud photo library.
progress bar just says "updating" and wont budge
yikes. any ideas?
thanks very much!

There's 1.7GB of pictures on the iPad, 5.0GB total on iCloud and 2.6 available. The upload speed is ~5.5MBpS, but all of the photos have been put onto the other device, so I wouldn't think that should be an issue. That said, thank you for the help.

How does iCloud Photo Library and Optimize iPhone Storage Work?

Even Apple Phone support can't answer these questions:
How does iCloud Photo Library (Beta) from yesterday's 8.1 update with Optimize iPhone Storage turned on work? (I'm on an iPhone 6)
It only stores your iPhone/iPad versions on your device, which is amazing. Why would you need anything else? It freed up around 8-10GB of space on my device which is amazing. But how does it work when you use it?
When you email it seems to ask you, when sending what size you want to send like it's always done. It gives you the original 2.4MB version. This works like I'd imagine and when I received the test email the photo was correct. In this case I assume it hits iCloud and sends it from there, not your actual device. (Like it doesn't re-download it to email it). Correct?
When posting to Facebook, does it do this same thing? Or is this something Facebook has to build into their iOS app in an update? Or does it just work? Correct?
When posting to Instagram, does it grab the right version. Obviously the phone optimized version should be fine, but when viewing on a Desktop version of Instagram at instagram.com, will it show the right version?
Sometimes I backup photos using Image Capture on the Mac. If I did that right now, would it only grab the iPhone versions? Obviously I can just test it but it'd be amazing if someone who knows these things could explain all of these use cases.
Do you need to be on
In closing it's more of how does this work? Does it work? Why wouldn't you want to use this feature if it saved space and made more sense? I guess I just would love some real clarity since not even the blogs are explaining how it works in every application.
In closing part 2. It does seem to work really well, it's just those fringe cases. I just viewed all my photos on https://beta.icloud.com/#photos and they're all there, easy download of the high res, delete, it deletes from my camera roll on my phone, it's amazing, it works, it's magic. Just tell me what issues there are with storing only low res iPhone on my device and if there are none, game on!
Thanks!

santiagofrommiami wrote:
And of those 4.3GB of backup, my Photo Library is 1.4GB.
So my question is, how do I prevent my Photo Library from being backed up to the cloud, since I already have a backup of it everytime I connect to iPhoto and it copies all those photos to my mac?
I don't know, sorry. It's supposed to work alongside Photos & iCloud, so that photos are stored only once. When it doesn't work you have a couple of options as I see it –
Delete the old backups on iCloud to hopefully start over (I don't like deleting the only backup of anything).
Forget about iCloud backups & use iTunes to backup instead, it might not be suitable if you have no computer etc.
Buy more storage for iCloud.
I don't use iCloud backup, it bemuses me with issues like this, there is no easy way to resolve when it fails.
And one more question while we are at it...can I erase iphoto from my computer now that I have the new Photos app?
That is up to you. If you are happy you do not need it & have a backup of it go ahead & remove it. You can re-download it from the app store if it is already in your Mac App store account.

ICloud Photo Library won't upload photos from my PC, cites network error

The new photo app for iCloud.com is supposed to allow uploading photos from my PC to my iCloud Photo Library, which will then be accessible from my iPad and iPhone. But when I try to upload photos from my PC I get a message that the upload failed due to "network error." Uploading from the iPhone or iPad works fine. Any suggestions?

I have the same issue. These are my findings so far:
http://thornelabs.net/2014/11/28/icloud-photo-library-items-were-not-uploaded-du e-to-a-network-error.html
I will be updating that post as I discover more.

How does a family share an iCloud Photo Library?

I have a wife and two kids, all with iDevices. We each have our own Apple ID, and we have a fifth Apple ID for the family. I'd like to have all four devices see and contribute to one iCloud Photo Library, preferably using that fifth Apple ID. Can I do this?
As a note, I do this with the iTunes Store, happily. Apple allows you to set the iTunes Apple ID as a different one than the Apple ID used for everything else. I don't see that functionality with the iCloud Photo Library.
We could, perhaps, cobble together some solution using sharing to the family library and whatnot, I guess. That may be the only way, but it seems clunky. I will figure it out if I have to.
Thanks!
Danny.

I do want my daughter to be able to download apps or updates to existing apps even when she is not with me, but that doesn't seem possible without sharing passwords.
That is indeed not possible. She'll either need to re-acquire all those apps through her own iTunes Store account, you'll have to give her the password to your account, or you'll have to do all the updating for her.
Regards.

ICloud Photo Library (Beta) - Can't view older photos from before 2014

Hi All,
I turned on iCloud Photo Library (Beta) on an iPhone 6 and an iPhone 5s. These two phones had different sets of photos at the time. After the synch process completed the two phones now show the same photos. However, only the photos from 2014 are visible on both phones.
Interestingly, if I go to iCloud -> Storage -> Manage Storage -> iCloud Photo Library -> I can see that more photos have been stored than are visible. Storage reports 2600 photos, but I can only view 1800 through the photos application.
I'm hoping this is simply a Beta bug and my photos have not been lost. With luck they will become visible after a future update.
I'm curious if anyone from Apple can confirm this is a known limitation of the Beta. Or if anyone from the community has seen this same behavior.
Thanks

I really wish I could like iPhoto, but I don't know what in the world it is doing, and by locking me out of the Finder access to the iPhoto folder and doing things like duplicating photos without my asking, I've lost trust in this piece of software.
First thing is: It's a Photo manager. That's the basic key thing you need to grasp. Your photo is not the same thing as the file that contans it. That's why Finder access is not relevant. Import the Photo, manipulate the photo - losslessly - and then if you want to use the Photo in a document, upload it, whatever, put it into a new file designed for that purpose.
The illustration I use is as follows: In my iTunes Library I have a file called 'Let_it_Be_The_Beatles.mp3'. So what is that, exactly? It's not the song. The Beatles never wrote an mp3. They wrote a tune and lyrics. They recorded it and a copy of that recording is stored in the mp3 file. So the file is just a container for the recording. That container is designed in a specific way attuned to the characteristics and requirements of the data. Hence, mp3.
Similarly, that Jpeg is not your photo, it's a container designed to hold that kind of data. iPhoto is all about the data and not about the container. So, regardless of where you choose to store the file, iPhoto will manage the photo, edit the photo, add metadata to the Photo but never touch the file. If you choose to export - unless you specifically choose to export the original - iPhoto will export the Photo into a new container - a new file containing the photo.
So as long as you're hanging on to the idea that Photo=Jpeg iPhoto is never going to work for you.
If you're willing to let go of that - as you do with Addresses, as you do in iMovie, Lightroom, Final Cut, APerture - then you can begin to make sense of iPhoto too.
Regards
TD

ICloud Photo Library - a really poor support experience (and still unresolved)

I am using (or should I say trying to use) iCloud photo library on iOS 8.1.2 and on an iPhone 5S with 32Gb memory. I bought 200 Gb of Cloud storage too so was ready to go with about 12 Gb of photos.
It was about 3 weeks ago when I turned it on and was initially hopeful, as the number of photos left to sync gradually decreased on my device (there are about 4000 to do). I could see they were coming up at iCloud.com and all looked good for the first 600 or so. And then it "stalled" for the first time and nothing seemed to help - reboot, airplane mode on/off. Occasionally it might do a couple more but then it would just stop.
So, I logged out of iCloud on my device and logged back in again. A long pause whilst everything resyncs and then the photo resync begins again... from the start... 4000 to go. It got further this time, to 800 and every now and then it would process a few more. I left it a week and a half to see what it would do but eventually sure enough it stalls again.
My first chat session with Apple support and the engineer suggests resetting the network settings... nothing.
So the a second chat session with Apple support and the engineer suggests logging out of iCloud on the device and turning it on again. I'm reluctant to go the start of the process again, but I do and overnight I'm rewarded by getting to about 1200 photos this time. And then it stops, so I reset the network settings. A few more and it stops again. By now, I'm pulling my hair out.
So another long chat session and after repeating all of the above an escalation is requested to a senior engineer. A call back is made to me and after a wait of 15 mins on the phone (Apple called me!) the senior engineer begins to lecture me on what beta software is (I know, it's software pre-full release with a few minor issues left to resolve). I politely ask what the next steps might be and the engineer explains to me that I should have no realistic expectations that it should actually work. Her experience is such that uploads may not register with iCloud, downloads may not register with my device and that I may LOSE photos! When I protest, again politely, that this might not be acceptable she hangs up.
The chat engineer who is waiting for my call promises to complain on my behalf to the management and offers a call rescheduled for later which I take up. That was 30 mins ago.
The call comes, I wait 15 mins in the queue again (it tells you a 2 min wait!!!) and then guess what, the call hangs up again.
So here what I am left with. A sync that has now taken 3 weeks and ultimately is no more than a quarter complete. No confidence in the sync process or any idea of what might be causing my connection to fail. 4 hours wasted this weekend with Apple support. The rudeness of staff hanging up on my calls and lecturing me on the merits of beta software. £3 a month paid for storage that I cannot fill.
I can only conclude that the iPhone photo cloud library is not ready and the support staff feel unable to offer any support on next steps. "Beta" or not, you really have to ask if this is good enough.
Apple - if you're reading, you still have my outstanding call back on ref:722150884 sceduled for 16:30 GMT on 11th Jan 2015. Your system says this is still outstanding. If you're ready to call back with a genuine bid to help and an acknowledgement of the problem please feel free. If the software just isn't ready, just say and we can all move on with our lives.

Beenst wrote:
Apple - if you're reading, you still have my outstanding call back on ref:722150884 sceduled for 16:30 GMT on 11th Jan 2015. Your system says this is still outstanding. If you're ready to call back with a genuine bid to help and an acknowledgement of the problem please feel free. If the software just isn't ready, just say and we can all move on with our lives.
This is a user-to-user support forum, not a way to communicate with Apple regarding a support call or issue. (Just trying to save you some more frustration when you don't get a response to this post from Apple).
As a user, I can note that it is beta software, I don't trust it with my photos and I'm not willing to spend the time dealing with issues that can be involved in beta software. There are a number of more proven 3rd party cloud storage options available.

How does iCloud Photo Library backup photos & save iCloud space

I was reading about how to free up some space on my iCloud account (5GB).
Since the Camera Roll is the only thing that is backed up to iCloud, I would periodically import all my photos to iPhoto and delete them from my device. This would make the Camera Roll pictures move over to my other albums which are NOT backed up to iCloud. Now I ran into some apple documentation which explains what exactly gets backed up on an iOS device and its reads like this:
Photos and videos on your iOS devices, unless you turn on iCloud Photo Library beta on your iOS 8.1 device. If you turn on iCloud Photo Library beta, your photos and videos are already stored in iCloud, so they aren’t included in your iCloud Backup.
So basically if I turn on this iCloud Photo Library on my iOS device, it won't back up any photos to iCloud, because they are already stored in iCloud? What does that mean? Is this going to free up some iCloud space if I turn it on on my device? If so, how exactly does it work that will save me space?
Thanks

santiagofrommiami wrote:
And of those 4.3GB of backup, my Photo Library is 1.4GB.
So my question is, how do I prevent my Photo Library from being backed up to the cloud, since I already have a backup of it everytime I connect to iPhoto and it copies all those photos to my mac?
I don't know, sorry. It's supposed to work alongside Photos & iCloud, so that photos are stored only once. When it doesn't work you have a couple of options as I see it –
Delete the old backups on iCloud to hopefully start over (I don't like deleting the only backup of anything).
Forget about iCloud backups & use iTunes to backup instead, it might not be suitable if you have no computer etc.
Buy more storage for iCloud.
I don't use iCloud backup, it bemuses me with issues like this, there is no easy way to resolve when it fails.
And one more question while we are at it...can I erase iphoto from my computer now that I have the new Photos app?
That is up to you. If you are happy you do not need it & have a backup of it go ahead & remove it. You can re-download it from the app store if it is already in your Mac App store account.

How to get existing albums to iCloud photo library

My boss is a home builder and he needs albums of homes across his devices and I'm looking for a solution for getting the albums of photos across the devices. Any thoughts? The photos are currently synced from iTunes and when I turn on iCloud Photo Library, it says its going to delete those photos. Whats the best way to get them in the mix?

Given that it is a beta product - which i certainly understand - it still doesn't seem to work as it has been described.
I have updated to iOs 8.1 on my iPhone 5 and iPad 4; I have approximately 1000 photos which are in albums on the devices, and which I have backed up to my computer. Here is what happens when I turn on iCloud photo library:
I get the warning about removing photos from the device and downloading optimized versions back to the device.
The upload begins, but only selects 50 or 60 photos, and NOT just limited to those which remain in my camera roll.
Only that upload lands on icloud.com. The other 900 or so just seem to drop into space, and can only be found on my computer.
Only those 50 or 60 are downloaded back to the device.
I swear with great vigor and volume, and restore my computer back up to the device.
I have the sense that there is some obvious step I'm missing, because this just does NOT seem to way this service is supposed to work, and I would think even a beta would work as described. But I've tried this multiple times on both devices, with the same result. I had great hopes that iPL would work as it seemed to be described and get me out of backing up to my computer, to Google Plus, and to Onedrive. Apparently not, at least not yet.
Would be deeply grateful for any advice.

Upgraded OS: How Can I Get iCloud Photo Library or Photostream to Sync to a Dedicated Mac Folder?

I'm totally frustrated and confused even after Googling. Hopefully someone can help me understand what it is Apple wants me to do.
As of yesterday, when I took a photo or uploaded a photo to any of my devices, it would transmit via Photostream to all my other Apple devices (iPad, another iPhone, Windows PC, and MBP).
Now I found it infinitely frustrating that while the photos would neatly deposit themselves in a specific Photostream folder on each device, even my PC has a dedicated Photostream folder provided by Apple's iCloud app for PC, there was no such folder or provision for Macs!
In order to access my Photostream on my MBP, I either had to open Aperture or iPhoto, or go to iCloud.com and then import the photo.
I upgraded to iOS8 on my primary phone to finally to take advantage of iCloud Photo Library and have the photos sent directly to my Mac's (running Yose) iCloud Drive folder --- or so I thought. Not only do I not get photos on my Mac's iCloud Drive Folder, it seems to have broken the link between my other devices!
To add injury to insult, my Phone sent me a "Could not back up - iCloud Storage almost full" message. Considering I had 2GB of iCloud storage available, I was shocked to read the fine print on iCloud Photo Library ... it uses your iCloud's storage, unlike Photostream which is totally free.
Is there any way or program anyone has found to deliver a seamless and intelligent Photostream folder on a Mac that behaves seamlessly and intelligently as it does with Apple's PC iCloud App and iOS native Photostream?

Csound1 wrote:
PeterBreis0807 wrote:
My take on what is supposed to happen is that the data is stored in Apple's iCloud server no matter how you put it there.
That's correct but your 10.6.8 machine has no way to put it there unless you manually enter it on the website.
That to sync data from iCal and Address Book in Snow Leopard to the iCloud server you must manually register and connect to the iCloud.com website which I have done.
You can't sync from Address Book or iCal in Snow Leopard.
PeterBreis0807 wrote:
My take on what is supposed to happen is that the data is stored in Apple's iCloud server no matter how you put it there.
That to sync data from iCal and Address Book in Snow Leopard to the iCloud server you must manually register and connect to the iCloud.com website which I have done.
The syncing to the same data in Mountain Lion is done via the System Preferences > iCloud, which I have done.
Supposedly that means the data on the iCloud server is then shared between the iPod Touch, SL and ML, but it is not.
Because data entered on the SL machine never makes it from iCal or AB to iCloud or from iCloud to AB or iCal, the link breaks there.. You can use a 3rd party app (Soho) and use it instead of AB and iCal.
But the problem exists on ML as well.
I get only some Contacts and iCal events transferring.
What you are seeing is probably from SL account which I use 95% of the time. Particularly my Address Book entries. I hardly entered any of those in ML, they virtually all come from SL and seem to have transferred previously. Possibly before the latest iOS updates, but I can't swear to that as I didn't check before/after.
The vast majority of my Address Book entries appear in both iCloud.com and my iPod Touch, but not my latest changes.
This is far from the "It just happens!" promised by Apple.
Peter

HT204570 iCloud Photo Library Update Failing

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