HT2075 I have been charged for over £135 of in app purchases that I haven't made. What can I do? I did email itunes 3days ago but had no response!!
Help!! I started recieving emails from ITunes with reciept for payments on Friday evening and they continued to come in till Sat morning. First thing I did was check with my family and no one has made the purchases. The receipts show the date as 12th October and as the children were at school then cubs AND they don't know the apple id, I really can't see how they could have done it. My husband is not in the slightest bit interested in Dragonvale or Tap Pet Hotel (he's also quite tight) so he definately wouldn't have done it.
Is it possible for mistakes like this to happen or is there a possibility that my account has been hacked??
I emailed itunes support on Sat 13th but despite their reassurance that they will respond within 48 hours I have heard nothing. I have tried to report a problem on each receipt but that doesn't seem to lead to any page.
I have since changed my password and ensured that all the necessary restrictions are in place for in app purchases, but its made me want to delete all my apps and never download anything from itunes again, as it obviously isnt secure.
Can anyone help?
TTFN
Sarah7550
It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.
Similar Messages
-
I am on a PAYG Everything Pack but have been charged for texts
Everything Pack is meant to give me Unlimited Texts but, on 28/07/15, I have been charged for texts to wife and son mobiles. Not happy. No point trying to find out via Twitter or Facebook as they won't tell you anything. No Live Chat facility.
Hi ,
I'm really sorry to hear about this - let me see if I can help, or at least point you in the right direction. So, you may want to contact the EE Customer Service team over the phone, if you don't think Twitter or Facebook will be able to resolve this for you. I'm not sure why you would have been charged - unless it was a premium service, for example you were texting a charity to make a donation, but I can see you say it was just your wifes & sons mobile number, so yeah... contacting EE directly is probably the best course of action. They'll definitely be able to help you with this one. Here's how to get in touch with the EE Customer Service team:
If you'd prefer to talk to someone, you can dial:
150 from your EE mobile phone
If you're ringing from another phone, it's 01707 315000
For handy text codes & more, check out this page: http://ee.co.uk/help/get-in-touch Good luck,Titanium Was my post helpful? Please take 2 seconds to hit the 'Kudos' button below -
HT4009 I didn't receive my in app purchase of extra stars, but I have been charged for it!
Using the Egg vs Chicken app yesterday I tried to purchased a bucket of stars in the app for $15.99, however, the stars didn't appear but I have been charged for them, twice! How do I go about getting a refund or getting the stars?
Does the app have an IAP download option, and/or is there any help on the developer's website ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected. what do I do
I have been looking for over a week now and even chatted with the USA but cannot get it to work.
I am really strugglingThanks
someone named Eloisa she gave me a phone no. or visit hp.com/uk
cannot make head nor tale of it all. I am old. and find everything hard to undertstand -
I am trying to download songs onto my PC it gets to about 85% downloaded and then freezes I have to turn off and restart but then I have been charged for the item but it is not available in my downloads can anyone help?
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer. -
I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?
First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I have been charged for an app i dont have and judging by the name i wouldnt be interested in having, how can i get my money back?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
ERGH my iphone 5 has been charging for over 4 hours and will not turn itself on, what do i do?! reply asap please
Try resetting it while it is connected to power: Hold down the home and sleep button, wait for the Apple logo, let go of the buttons. It is connected to a wall charger?
-
I purchased an iBook and when I try to download it I get sent in a circle. Message pops up that it's already been purchased & I need to go to store to download but it never downloads, stays in pause mode. I have been charged for the book but can't retrieve it. I've successfully purchased books before without trouble.very frustrated
Hi Peggs,
Try this:
Open your iBooks app on your iPad
Select the Store Button at the top
Select Purchased at the bottom
You will see your AppleID on the right at the bottom, then Redeem, then Support
Click on your Apple ID, and when the AppleID window comes up with the options, Sign Out
Then Sign In again and try redownloading your book
Hope this helps!
Cheers,
GB -
Hi, How do I contact Itunes? I have been charged for items I have not ordered or authorised?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
I have been charged for downloading Indira Budiman from itunes multiple times, how to report to itunes? Is anybody else also having problems like this? And also need to know how to block them from charging again?
I don't know who/what Indira Budiman is, but you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's an app then does it allow you to make in-app purchases within it ? If it does then you can turn off in-app purchases via Settings > General > Restrictions on your device. -
Hi, I rented 4 movies last night which I have been charged for however seem to have disappeared from my iTunes. I have not watched any of them or opened them. Can you please tell me whats happened?
While we all have MacBooks in this forum most of us don’t have Lion. There's a Lion Support Community where everybody has Lion.You should also post this question there. https://discussions.apple.com/community/mac_os/mac_os_x_v10.7_lion
-
I was downloading some songs when I lost my internet connection. There is no sign that these songs reached my iTunes but i have been charged for these songs anyway. What should I do?
It's possible that the message you got was to update the AirPort Express Base Station's (AX) firmware...and that something might have gone wrong during the upgrade.
Let's start by performing a "factory default" reset on the AX to get it back to it's original "out-of-the-box" condition.
Then, let's set it up to work with your cable modem...
AirPort Express Base Station Setup (AX) w/High-Speed Cable Modem
Modem/Router Power ReCycling (optional)
- Power-off the Cable modem, AX, & computer(s). (Wait at least 30 minutes. If possible, leave the modem off overnight.)
- Power-on the Cable modem; Wait at least 30 minutes.
- Power-on the AX; Wait at least 5 minutes.
- Power-on the computer(s)
Setup the AX
With the network components powered down, set up the AX, using the AirPort Admin Utility, either connect to the AX's wireless network or connect your computer directly (using an Ethernet cable) to the Ethernet port of the AX, and then, try these settings:
AirPort tab
- Base Station Name: <whatever you wish or use the default>
- AirPort Network Name: <whatever you wish or use the default>
- Create a closed network (unchecked)
- Wireless Security: Not enabled
- Channel: Automatic
- Mode: 802.11b/g Compatible
Internet tab
- Connect Using: Ethernet
- Configure: Using DHCP
- WAN Ethernet Port: Automatic
Network tab
- Distribute IP addresses (checked)
- Share a single IP address (using DHCP & NAT) (enabled)
Do not, at this point, set up any security (i.e., WEP/WPA encryption, closed network, etc.) to first make sure the AX is operating properly. Try to access the Internet wirelessly with your MacBook. If you're successful, go ahead and add any security features you wish. -
HT204266 Un downloaded app I have been charged for what do I do?
I have been charged for the app but it hasn't downloaded and does not appear in my purchases. I have an itunes receipt.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have been Charged for purchasing something i never bought
I have been charged for purchashing something on itunes that i never did, how can i resolve this problem? I'm really confused
If you didn't buy the item, and nobody else has access to your account or devices, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Maybe you are looking for
-
Hello , whatis the purpose of SWEL Transaction
-
Flickering Grey / White lines across browser when video/animation is being played
Hi, For a while now i've been getting these flickering grey/white lines across my browser, usually only noticeable when a flash animation, video or embedded advert is being played on the page. I only ever seemed to notice it happening when using Goog
-
Need help with settng up JAVA environment
Hi: Can someone help me? How do you set up PATH and CLASSPATH? I downloaded the J2SDK VERSION 1.4. Then installation created the java folder j2sdk. So now all the files are in C:\J2SDK\such as lib,bin,read me right! What do I do next? Now how do I se
-
Some GUI elements after Unicode conversion are unreadable
We have converted an MDMP system to unicode and when we log on to it using SAP GUI 7.10 and non-Latin1 languages - some elements: Tool Bar, syb-menues, selection screen texts, table content in SE16 are displayed incorrectly (garbled) On PC all supple
-
Hi, I tried to compile linuxwacom with PKGBUILD from AUR and I get this errors: make all-recursive make[1]: Entering directory `/home/mutze/bin/linuxwacom/src/linuxwacom-0.7.4-3' Making all in src make[2]: Entering directory `/home/mutze/bin/linuxwac