HT2105 How do I get my money back from itunes that would not download but were charged to my gift card

I received an itunes gift card for Christmas.  I was able to download about 10 songs but there are still 3 remaining that will not download after numerous attempts and I have already been charged for them.  What do I need to do at this point? Can the money be refunded?

I am waiting for an answer! This is ridiculous!

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