HT2105 how do you send an itunes credit without setting up an allowance?

Trying to send an Itunes credit as a gift.  Keep getting need to contact Itunes support to do this error message.  Info and billing are verified and updated.  Why does this not work.  Where can I contact this support area.  Emailed, with no response yet.
Thanks,

We are fellow users, we won't know why you are getting the contact message. How did you contact iTunes Support ? If it's been longer than 48 hours and you haven't had a reply then you can try this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
this page has info on how to gift items or an amount : http://support.apple.com/kb/HT2736

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