HT2204 E-mail address now defunct but apple doesn't recognise my security settings and old password is now invalid?

Hi,
Our original apple ID was a hotmail email address that has now been closed down as it was had a virus. I KNOW we should have changed it to our new e- mail address, but we were able to use it and log in with our password.
I have now tried to download an app and apple says my password is incorrect - it isn't, I've put it in dozens of times today and its definatley the once we have always used. As I don't have the option of changing my password via e-mail, I have gone through the security questions and apple are saying that ALL of these are also incorrect. These are basic things like date of birth, childhood street etc.
A such we cannot download anything on the iPad. Other people have had this problem with defunct e- mail addresses and it seems apple has re- set the passwords and security questions meaning we cannot access anything?
Does anyone have any advice they can offer us?
Thanks
Esther

It sounds like maybe your son may have changed the Primary email address for your apple id to his email address.
If you are certain that you have the right password, try signing in to the apple id website under HIS email address and your password at appleid.apple.com
If you can, than that is what he did and you only need to change it back to yours.
Then have him create his own apple id properly with his own email address.
He'll need to be at least 13 in order to be able to do it under his own birthday.
Heres' a really easy way for him to set it up without requiring your credit card.
http://support.apple.com/kb/ht2534

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