HT2204 I do not remember my security questions and can't buy nor change anything, how do I fix it?
It will not let me manage my account without answering my questions, and I cannot buy anything from the app store nor iTunes. Can someone please help?
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
Similar Messages
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hey all
i have moved to a new country from the US and now can not purchase any new stuff as I get asked for my security questions. I do not remember them and worst of all do not have a safty email.
Is there anyway this can be solved. I can not get support to call as they do not accept my number.
Any assistance will be awesome...Kappy's User Tip here will walk you through the steps - you may be able to get assisteance without long-distance phone calls. Only Support can unravel this for you.
https://discussions.apple.com/docs/DOC-4551 -
I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433
Welcome to the Apple Community.
1. Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
2. If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
3. If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions. -
I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
I press reset and there comes the messageYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100647) -
I do not remember my security questions and the recovery email hasnt been logged onto in years. i can't buy anything for my mac for college without answering the security questions which i cant recover
you can setup a rescue email. http://support.apple.com/kb/HT5312
all else failing you can reestablish a new account. as a last resort
https://iforgot.apple.com/appleid?language=US-EN&returnURL=https://appleid.apple .com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext -
I can not remember my security questions and it will not let me reset
I can not remember my security questions and it will not let me reset
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108234) -
i do not remember the security questions and you sent on a secondary e-mail address that I do not recognize
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(88197) -
Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?
No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103501) -
I have forgotten my security questions and can't buy anything of iTunes or the App Store what do I do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96610) -
I can not remember my security questions, I can not remember my security questions,
I can not remember my security questions,
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
trying to reset apassword because for some reason now i can not sign in. when it asks for security question i cant remember them but the email it wants to send answers to i no longer have. i chnged it on id page
Hi there,
You may find the article below helpful.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
-Griff W. -
I got this Itunes card for $10 and so I went to go purchese a game, it asked me for my security questions, I do not remember my answers, is there any way I can reset my questions or change them?
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I just bought an iPhone 5 and when I tried downloading apps I was prompted to enter my security questions, I do not remember the answers and the rescue Email that the reset Instructions were sent to is not one that I know of, What should I do to change the questions and the rescue email ??
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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