HT2204 My husband and I have the same apple id. We would like to each have our own. He will keep the original one, but how do I get a new apple Id and keep all the things I have associated with the old apple id?

My husband and I use the same apple Id. We would like to each have our own apple id, but we do not want to lose all our information associated with the current id. One of us will keep the original. If one us creates a new apple id how will that affect the iPhone and iTunes?

That would be my suggestion. Just keep using the common one for purchases in the stores. Then each get another AppleID using a free gmail, AOL, hotmail, MS Live or whatever email account.
Delete your current iCloud account and login with the new AppleID, and logout of Messaging and then backin with the new AppleID. Now you have a shared iTunes/App store account, but completely separate, independent iCloud and iMessage accounts.
You can still share calendars if you wish to, even across separate accounts - http://support.apple.com/kb/ph2690

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Kids spilled water on the itouch - got a new one but how do i get all the old apps I had? I always charged it but don't know if it was syncing my stuff...

my kids spilled water on my itouch. got a new one but how do i get all my old apps onto this one? Or the music i bought off itunes that went directly onto my itouch? thanks...

You should regularly transfer anything purchased on the ipod to your computer and include it in your regular backup of your computer.
Did you not do this?
You buy one and only one download of music/vids/movies/tv/etc. It is your responsibility to move/copy/backup your music.
Unlike music, you can redownload apps:
How to redownload purchased apps from the App Store

How can you get OS Lion back if you already downloaded Mavericks? I CANNOT live with the battery life of 2 hours!! HELP

How can you get OS Lion back if you already downloaded Mavericks? I CANNOT live with the battery life of 2 hours!! HELP

Kappy wrote:
Don't downgrade OS X without first erasing the drive. You cannot restore a Time Machine backup of Lion directly on top of a later version of OS X such as Mountain Lion or Mavericks.
When you "Restore from a Time Machine Backup.", the drive will be erased for you, but yes, won't hurt to:
Boot into Recovery (hold ⌘R on boot)
Utility->Disk Utility->Erase Macintosh HD, then Repair Macintosh HD
Quit Disk Utility
Then Select: Restore from a Time Machine Backup.

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

I cannot locate my cs6 redemption code and I just purchased a new computer because my old one doesn't work anymore. How can I get my photoshop on this computer? All my other products are registerd with a serial number

The activation servers for CS and CS2 stopped working and were taken down. You'll need to take a look at this link for your issue: https://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.ht ml
Benjamin

I lost all my events on iphone prior to 2015 and this is not nice as I often need to look back on past dates they are on my Macbook air but how can I get them back to my phone

I lost all my events on iphone prior to 2015 and this is not nice as I often need to look back on past dates they are on my Macbook air but how can I get them back to my phone

They're not lost, they simply don't show because you settings ask it not to.
Go to Settings --> Mail, Contacts, Calendar --> Calendar --> Sync --> All events

For some reason all my songs are not associated with the actual song in my library, need help please

All of sudden songs in my library on my macbook are not associated with the actual song. However, everything in the icloud on my iphone 4gs is working perfectly. Any help appreciated

Hi charlieboychico,
If you are seeing exclamation points listed next to songs in iTunes (indicating that iTunes was not able to locate the original file), you may find the following article useful:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Regards,
- Brenden

HT1920 I don't have the same email account as the one I originally started with, so when I try to log into the Apple store or iTunes it wants to send my password to my email. How can I get my new email address and password?

I would like to change my email address on my itunes account so I can get email updates. How can I change it on my phone to correspond with my computer?And when I tried to get iheart radio on my iphone it gave me the "terms and conditions" pages but no button to "agree". I need help.

You can try getting the password reset via this page : http://iforgot.apple.com
If you can't then you will need to contact iTunes Support / Apple in your country to get the password and your questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address to your account for potential future use : http://support.apple.com/kb/HT5312

I have an email attachment that I would like to be able to access when NOTconnected. I found one suggestion that I should open the attachemtn iniBooks and save it there. Unfortunately, I have no idea how to do that.

I am trying to store an email attachment (an Excel spreadsheet) somewhere on my iPhone 5 to be able to access it easily in the future. I do not need the ability to work on it, just to access it, although it would be convenient if i could load updated versions over it on a regular basis. The spreadsheet was created in Excel on a laptop with Win 7. I read one posting that said I should save the document to iBooks and then could open it whenever I wanted. The same posting refered to something in the upper right corner of the attachment that enabled me to save it to iBooks. Unfortunately, there is no such option showing when I looked at the file, which I did email to myself. I was able to open the attachment, but can't get beyond this point. My tech ability doesn't go much beyond being able to power up my phone, so I need a really simple solution, if one exists.

First of all, Excel file can't save to iBook. (iBook only can view PDF files). That's why you don't see it in "open in" options. In order for you to save excel, you will need a third party app like Numbers, Office2. There are a few free apps that can use to view. I used Office2 from Byte2, because I can not only store and view later, I can do some edit too. Especially when you want to edit a few numbers and re send them to my office or clients will be very useful for me.

I paid for the year subscription but how do it get my lightroom 5? i keep seeing screens that tell me to buy it but i already did.

i keep seeing the screen with the surfboarder and the button to buy. but i did buy and i want now to down load and install my LR 5. i am going around in circles. how do i actually get to a page where i can download and install.

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

My iphone was hit by a car, however the back is totally intact as well as the sim card. Is there a way for me to back up my phone to my computer/icloud, so when I get my new iPhone, I can sync all of my old data to it?

Need help with my broken iPhone4s. It was hit by a car, and I need to know how to back up my data to my computer/iCloud so when I get my new iPhone I can sync it to there and still have all my old data, such as contacts, photos, apps, etc.

If you had iCloud backup turned on, and it made a backup - yes. If you didn't have iCloud backup turned on - but were using iCloud for Contacts, calendars, etc. You will get the contacts and calendars, etc back.
Purchases made with your appleID can be redownloaded as long as they are still available in the iTunes store.
If you connected your phone to a computer with iTunes, there may be a backup on there as well.

HT4743 I purchased a three movie set on my Apple TV last night and it is not showing in iTunes. I would like to view it on my iPad on a trip I am taking, how do I get it to my iTunes account?

I purchased a three pack of movies from iTunes last night and would like to view them on my iPad, but they don't show up in my iTunes account. I have the latest version of both devices software is current and I looked for downloads available on the iTunes store...nothing.

Yes sorry, I can see that from your question title. Are you in the US? Ifv so movie redownloads should be available, but I believev some studios aren't onboard.
In iTunes, go to the Store home page - on the right in Quick Links is there a Purchased/Purchases section? If so check if you can download the movies from there.
If you can't see them go to expresslane.apple.com and raise a support ticket for iTunes store, asking them to enable download via iTunes.
AC

I would like to update my eMac from 10.4.11 to 10.6. How can I get this os version for the update?

I would like to update my eMac from 10.4.11 to to 10.6.x How can I get this os version for the update?

Highest an eMac can go is 10.5.8...
Leopard requirements/10.5.x...
    * Mac computer with an Intel, PowerPC G5, or PowerPC G4 (867MHz or faster) processor
minimum system requirements
    * 512MB of memory (I say 1.5GB for PPC at least, 2-3GB minimum for IntelMacs)
    * DVD drive for installation
    * 9GB of available disk space (I say 30GB at least)
Trouble is appl no longer sells it, you have to search eBay & such for the full retail version, not any grey Install Disc.
There are workarounds if the 867MHz is the only hangup...
http://sourceforge.net/projects/leopardassist/
List of Applications Not Compatible with Leopard...
http://guides.macrumors.com/List:Applications_Not_Compatible_with_Leopard
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 2GB at least)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.

I have an iCloud account and email. I would like to change my iCloud email address or add a second one. How do I do this?

How to change or add an iCloud email address to an existing account?

You can manage your iCloud ID/iTunes/AppleID, and all the information related to it at https://appleid.apple.com/
here are Frequently asked questions about Apple ID : http://support.apple.com/en-us/HT204161

When opening email, the message (It looks like your using high contrast mode. Would like to switch to our accessible version to optimize your experience?). How can I change this and just be able to open my email up normally?

I am just trying to get my email to open up normally without the above message coming up every time I open my email.

Make sure that you allow pages to choose their colors and that you haven't enabled High Contrast in the Accessibility settings.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"

TS1702 I have been charged for something I did not purchase twice on the same day! I would like to speak with a human not a computer! I am considering canceling my itunes account. I need to speak with a human

I need help with my account! I need to speak with a real person!
<Edited By Host>

http://www.apple.com/support/itunes/
We're all just users here like you. It's also a very bad idea to post personal info like your phone number on a public board like this. (I've referred this post to a Moderator to have it edited out for your security)

HT2204 My husband and I have the same apple id. We would like to each have our own. He will keep the original one, but how do I get a new apple Id and keep all the things I have associated with the old apple id?

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