HT2305 i have just bought a iphone 5 and am trying to back my 4 up so i can transfer everytghing on to my 5. it has said i need to update my itunes which i have tryed to do but still isnt working any help please

i have just upgraded my iphone 4 to a 5. and was trying to back my 4 up on the computure so i could get all my pics and music on to my 5. but its saying i need to update my itunes which i have tried to do and is still not working any help please i have been trying for hours

how is it not working?
what version of itunes?
what ios on iphone4?
does it give an error msg?

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