HT2311 I did an update on my Iphone and now cannot use my phone....the screen tells me to connect to iTunes...and cannot. Can you help me?
I did an update on my Iphone and now the screen says connect to iTunes. I cannot get past this screen. Has anyone had this issue?
What version of iTunes is on your computer? What version of OS X are you running? What type of Mac (and how old) do you have?
Similar Messages
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I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please
Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe -
Attempted to download new ios 8.2 software, I can't use my phone now as it is saying connect to iTunes?! So I connected to iTunes and it isn't doing ANYTHING.
THIS IS CRAZY!!! Apple - GET YOUR CRAP TOGETHER!! Don't release an update if it isn't ready!!!!I just had my phone 5c screen replaced and it was working fine until I tried updating it 30 mins later, I was getting error messages and couldn't move past the Apple logo. so when I tried a factory restore I get a message saying It cannot restore or update my phone. Now my phone is stuck on restore mode screen and cannot load anything. I've tried restore on multiple computers and updating to latest itunes versions. Anyone know whats going on?
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I forgot the password on my iPhone, and tried until he crashed. on the screenappears a message: Connect to iTunes. I connected, but iTunes did not acceptmy iPhone 4. I'm desperate! help me!
Try connecting in recovery mode, explained here: iPhone and iPod touch: Unable to restore
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I have reset my iphone 5c and now it has the apple logo on the screen. Nothing is happening, apart from the screen going off for a few seconds, only to go back to black screen and white apple log. I have tried holding home and lock buttons for 10 seconds, but to no avail. I did a reset on settings as the IOS 8 was just slowing down my phone horrendously. How do i sort this please ?
Hi MartinH78,
If your iPhone isn't responding or won't start up past the Apple logo, you may find the troubleshooting steps outlined in the following article helpful:
iOS: Not responding or does not turn on
Regards,
- Brenden -
hi, updated my iphone where in the middle of updated the screen showed i must connect to itunes. after connecting to itunes my iphone was updated but everything was deleted. was first time on itunes , so have no backup. can i recover my pics and contacts? please help
If this has happened more than once the problem is likely on your PC.
See here: http://www.apple.com/support/iphone/assistant/itunes/ -
installed the ios 7.0.2 update to my iphone 4, now it is stuck on a screen with itunes icon and power plug.
I am unable to use the phone now. What should i do next? I plug in to itune in my computer and ask me to restore my phone? I will loose all my date?I hooked up itune and restore. after finished restores, it said my phone is in recovery mode and needs to be finish before using itune, my screen still show the itunes icon and power plug
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installed the ios 7.0.2 update to my iphone 4, now it is stuck on a screen with itunes icon and power plug. is this corect? I am unable to use the phone now. What should i do next?
I hooked up itune and restore. after finished restores, it said my phone is in recovery mode and needs to be finish before using itune, my screen still show the itunes icon and power plug
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I have an iPhone 4. I tried updating it tonight to iOS7 through my just updated iTunes. I received an error message telling me the update couldn't be completed. My phone then went to the screen asking me to connect to iTunes which can't see my phone. Help!!
micron12
Hi I had a simular problem with my iPhone 4 and iPad 3 and found that the USB connection on the computer was at fault so I moved the connection to a USB port on the Mother board.This curred my problem,see if ti works for you.
Windows 7 and windows XP -
HT201210 i updated my iphone and now all i have on the screen is the itunes icon
i updated my iphone and now all i have on the screen is the itunes icon
1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
NOTE:
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
ok my phone was wet in a pool did the rice thing and then dryed it and it comes on when plugged to the wall. it says to connect to itunes and when I try to plug it to my computer on itunes it shuts off? help what should I do:(
Connect to iTunes alert (picture of iTunes logo and USB connector) - iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode
If it still won't do anything, make an appointment with Apple and be prepared to get a refurbished phone at out of warranty prices.
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone $149 -
i tried to up date my i phone 4 to iOS 5 then it wiped my phone and now it tells me to connect to iTunes and that the iPhone is in recovery mode and when i connect it goes to preparing to install to iPhone but never goes any further how do i restore the phone
by reset option do you mean the DFU restore? worked for me, have you tried that?
if not - hold the lock and home button until the power down bar comes up. then hold the lock button for ten seconds - next continue to hold the lock button and press the home button for ten seconds - next release the lock button and hold the home button for 10 seconds. this should be done with the phone tethered. If done right and your itunes is configured as such, the phone will reload the drivers and start up itunes, and then prompt for a restore/update. -
I just finished downloading and attempting the install of ios 7 on my iPhone 5. I'm using the newest version of iTunes.
And now, I'm stuck at the screen with the iTunes logo and the plug. But no matter how many times I try, recovery mode will not work. My phone is currently useless unless I can figure this out.No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine. -
Please I need help regarding this problem I faced today.
I updated my payment method because I changed my Internet MasterCard of the same number but new expiry date but not accepted , can you help me?Is the iPhone jailbroken or was jailbroken?. In the article " http://support.apple.com/kb/TS3694 " it says:
Errors related to downgrading iOS
The required resource can't be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go toSettings > General > About and check the version of iOS on the device. If it's newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version isn't supported.
Error 1015: This error is typically caused by attempts to downgrade the software for an iPhone, iPad, or iPod touch. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version isn't supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you're now trying to restore to an authorized, default state. -
I have an iphone 3gs. It was jail broken. I reset it back to factory settings and now all i have on the screen is the apple logo.I have hooked the phone upto itunes but nothing is happening. What do i do? Can someone help please???
Sorry, due to the Terms of Use problems with jailbroken devices can't be discussed here.
You can only get help from those people who told you to modify the software, only they know what the jailbreak did to the firmware.
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