HT2376 Quicktim Pro licence no longer works

I bought my Quicktime Pro licence on Jun 5 2005. When I enter it now it does not work. Can you help?
Tsamson

The name field in the registration must also exactly match that found in the original email reply from Apple.

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Adobe Premiere Pro CC no longer works

In (the) student (version) of Premiere Pro CC via the (Creative Cloud) app. on (It) installed, but every time (I try to launch) the program, to Adobe Premiere Pro CC no longer works. Other apps do work.
Message was edited by: Kevin Monahan Reason: translation to English

thanks the problem is solved,
greetings wolfturtle
2014-01-21 Kevin Monahan <[email protected]>
Re: Adobe Premiere Pro CC no longer works created by Kevin Monahan<http://forums.adobe.com/people/Kevin-Monahan>in *Premiere
Pro* - View the full discussion<http://forums.adobe.com/message/6034160#6034160

QuickTime export suddenly no longer works.

Hello,
We recently upgraded our new studio equipment from Final Cut Pro to Adobe Premiere Pro CC 2014 on a brand new, latest edition Mac OS. We have had a handful of problems but most I have been able to work out. However, this recent one has me stuck and I need some help.
So far, we have been exporting our videos the last two weeks by going to File--Export--Media and then selecting the Format as QuickTime and Preset as HD 1080i 29.97, H.264, AAC 48kHz. We leave everything else alone and hit export (of course changing the output name, but dumping it in the same place as the project file is). These settings looked great and were what our clients preferred, and they matched our incoming video settings. The size of the output file was also not too bad.
However, yesterday for no reason it no longer works. Now, it says "Error compiling movie. Unknown error." when I try those settings and hit export.
I have verified that there is no specific video clip it does this with, all of our different intros and outros and video clips from this past weeks logs of video have all been loaded in and they get the same error, we can't export. They worked before so it can't be the video clips. In addition, it is ONLY with QuickTime. If I say select the format to be H.264 and then preset as say HD 1080i then it works. It works with all of the other presets and formats I have chosen EXCEPT the QuickTime format! Even choosing the other presets under QuickTime yields nothing.
Basically I can't seem to be able to produce .mov files anymore. In the directory I chose as the output, it creates a .mov file with the name of video I was trying to export but you can't open it and it has hardly any size.
Does anyone have any idea what is going on? For now we are exporting at .mp4. It takes longer though and our files are much bigger and some of our clients have to do some converting so we'd like this fixed.
Mike

I have some updates, does anyone have any ideas?
After reinstalling the software, the problem was fixed and we could export with the QuickTime settings again. However, a couple days later the problem came back. What is wierd is that is only affected certain users. For instance, on my account I am still export .mov videos just fine. However, after the error showed up for someone midday , anyone who logged into Adobe Premiere for the first time since the installation but after the error appeared get the error. I logged in before the error appeared and do not get it.
I tried deleting the settings and files for specific people who have the problem, but it doesn't seem to fix the problem.
I am trying ti figure out what tripped the error, and can find no reason other than the potential that not having all of the files saved in one place where the video is exported as being a problem....as that is the only ting the person did differently than I did. They had there stuff saved in multiple places. However after fixing that that didn't fix the problem.
Lastly, we nee to export .mov with the H.264 codec. Most of the codecs don't work and changing other settings don't work....if its a .mov files qith QuickTime it fails with unknown errors. However, a couple strange Apple codecs work, but we can't use them because the files they produce are like 4-5GB big for our 3-4min videos.
Thanks....and feedback is appreciated.

Adobe Acrobat Pro Licence is not working any more

Hi, Adobe Acrobat Pro is not opening any more and giving the error "Licence is not working any more". I have a CS4 on Mac OS X 10.5.8. I tried all the suggestions in the Help Forum. What remains is to install CS4 again. Is there any risk doing that? Or is there any other option. Best, Felix

Hi xilef79,
Have you tried all the suggestions in this Help document: http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
Please let us know how it goes.
Best,
Sara

Quicktime "Share" feature no longer works for me.

For the past year now I've been using Quicktimes "Share" feature to upload videos to YouTube. As of today, the feature no longer works. When I open a video, click "Share" and then "YouTube" absolutely nothing happens. I've tried with multiple different video files, even some that I previously uploaded using this same method, but to no avail.
I rebooted the computer, and that did not help either. I tried some of the other "Share" options, but non of them work either. The most I've gotten was from the "iTunes" option, from which I got a drop down menu and a few export options, but after selecting my options and clicking next nothing happened.
If it helps, I am on a 2011 iMac, running OSX Lion, and yes, everything is up-to-date (as of 07/04/2012)
(Also, it may be worth mentioning that whenever I export a video from Final Cut, even though I have the option "When finished open in Quicktime," the files will not open automatically. This started happening at the same time as my other issue, but I'm nowhere near as concerned about fixing this.)

Hey philipfromcharlotte,
Thanks for the question. If I understand correctly, you are having trouble using AirPlay from an iPhone and iPad to an Apple TV. I would recommend that you read this article, it may be able to help the issue.
Get help using AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Quicktime Pro export does not work

I am trying to export a streaming movie to a MP4 or other to play it on my Ipod touch. The particular movie is located on http://multimedia.slowfood.it/index.php?method=multimedia&action=zoom&id=37
I have experienced this with other movies too:
When saving it from my browser it saves 1 1KB link, which I can play in Quicktime pro.
However exporting it to MP4 results in a 4 MB file, which when played only shows the quicktime logo. Exporting it to one of the other formats does the same. I am new to this. Any ideas?

It's a streaming video. You can't save a streaming video. Streaming videos stay on the sever and aren't cached on your computer. Most videos that you see on the internet are progressive video's. A progressive video can be save to your computer.

Can't enter purchased QuickTime Pro licence key

I've installed the latest version of both QuickTime and iTunes, yet still do not have the control panel option needed to enter the QuickTime Pro license key I've purchased. Any ideas? Thanks!

Open QuickTime Player and look under the "Edit" menu.

QuickTIme Pro Windows Key Not Working in OSX

Is this intentional and is there a way to get a key for both if you purchased or do you have to purchase twice?

For Qt 7 Pro key:
Sorry the Pro keys are not cross-platform. meaning you have to buy the Pro key for different OSs.
Except in OSX, the OSX Pro key in will work in either Panther, Tiger or Leopard. And the same with Windows different OSs.
A Window's key won't work in OSX and OSX won't work in Windows.

I m living in india, how can i buy quicktime pro licence key ?

I tried several times to buy quicktime pro but i can't because i m living in india. in the online store it shows the united states instead of india, kindly help me

Sorry, but it appears that QuickTime Pro keys are not available in India. Why that is I don't know.

Wireless PRO Keyboard - no longer works on G4 10.4.11 but does on iMac 10.6

Wireless Pro keyboard will no longer pair with my wireless mouse. My G4 w/dongle, will recognize my wife's new iMac keyboard in another room. The Pro board works fine on the iMac, which confuses the dickens out of me?
Tried deleting pref files for Bluetooth, but all that did was get the iMac board to be found and now no longer finds the Pro board. The wireless mouse works fine.
Background: spilled some Cabernet on the Pro board, but I'm certain it didn't fry it. Took it apart and cleaned it as good as new, but neither of my bluetooth dongles (D-Link DBT-120s) are no longer able to get it to pair up?
Considering it has no issue at all with the iMac I'm wondering it the dongles are too old an architecture and I need to get a newer version of bluetooth adapter?
Message was edited by: Dusty Rhoades

The Magic Mouse is not compatible with your operating system. See here, at the bottom:
http://www.apple.com/magicmouse/
I imagine that your new wireless keyboard, if it's Apple branded, is this one, which is also not compatible with your OS:
http://www.apple.com/keyboard/
Again, the system requirements are on that page. They should also have been on the boxes at the store or on the web site before you bought them.
You need to upgrade to either 10.5 (Leopard; call the Apple phone sales line, as there are no more available in stores) or 10.6 (Snow Leopard; available everywhere Mac software is sold).

Embeded Quicktime in Safari no longer working

For some strange reason, embeded quicktime is no longer loading in safari. I don't even get the question mark, i get nothing. The space where the Quicktime is supposed to be is not there at all. Anyone else have this issue and now how to fix it? Works fine in Firefox and Camino...
I have been trying to think what changes i've made, but can't think of anything.
I've tried the Quicktime 7.0.1 rollback. No good.
I've tried removing the Quicktime webplugin. No good.
I've reinstalled 7.0.4. No good.
I removed that Flip4Mac WMV quicktime. No good.
I've reinstalled the latest Flip4Mac. No good.
any suggestions?

Fixed. Removed all the relevant preferences and plists... working again. Wonder how it got buggered up...

Scanning directly from Acrobat XI Pro interface no longer working

OS 10.10.2
Acrobat XI Pro (latest version)
Cannon PIXMA MX300 scanner/printer (also using its latest drivers and software)
Up until recently, I was able to open Acrobat XI Pro and do a "create new document from scanner..." with no problem. Acrobat scanned in whatever I had on my platen and it was Acrobat's interface through which I controlled any scanning details I needed to change or manipulate. It no longer lets me do this. I'm sent all the way back to the scanner driver and I have to issue commands (including OK) through this driver interface in order to complete my scan making the whole workflow slow, clunky, and a big pain in the a.
Cannon says that there is no newer scanner driver and that in fact, no driver from them is needed now as apparently what is "driving" the scanner now has been built into Apple's OS 10.10.2. yet that old driver window is still apparently being utilized either by Apple or by Adobe when I attempt to scan.
Anyway, HOW DO I GET ACROBAT to behave like it used to - where I can scan from directly inside of Acrobat with just the various messages and whatnot of Acrobat to address?
Yes, I reinstalled the "printer" and have only one single instance of a printer or scanner appearing in the list of choices so... ????!!!
Help!
L

YEah - that was what I was thinking but was hoping maybe to find out I was wrong. Ugh. I will send feedback to Apple as seems just kind of unnecessarily "rude". I mean I could understand their insisting on handling the scanning action if I did not have Acrobat open but not if I have an application open I am already working in. It's just rude and causes the user more time and work.

ISight attached to Mac Pro: microphone no longer working

Hi all,
Recently my PowerMac G5 died (coolant leak) and I've had to replace it with a new 2.8GHz Mac Pro.
I have an original FireWire external iSight camera that I got off eBay fairly recently, and which I'd used (briefly but successfully) with the G5.
Now that I've got the iSight attached to the new Mac Pro, I find that its microphone doesn't work. As a camera it works fine, but I get no sound input from it. I've tried plugging it into both the front and back FireWire 400 ports on the Mac Pro to see if it works with one and not the other, but it won't work with either. Video image fine; sound input non-working. It definitely worked OK before, when it was attached to the G5.
My system is completely up to date, as of today (24th July), running Leopard 10.5.4.
I'm not sure how one is supposed to tell what version of the iSight firmware is installed, but I looked under the FireWire section of Apple System Profiler, and the iSight is listed there as follows:
iSight:
Manufacturer: Apple Computer, Inc.
Model: 0x8
GUID: 0xA2700040E355E
Maximum Speed: Up to 400 Mb/sec
Connection Speed: Up to 200 Mb/sec
Sub-units:
iSight Unit:
Unit Software Version: 0x102
Unit Spec ID: 0xA02D
iSight Unit:
Unit Software Version: 0x10
Unit Spec ID: 0xA27
iSight Unit:
Unit Software Version: 0x11
Unit Spec ID: 0xA27
iSight Unit:
Unit Software Version: 0x12
Unit Spec ID: 0xA27
Product Revision Level: 1.0.2
Now, I don't know why there are all those near-identical 'iSight Unit' entries, but I do note that the last line says "Product Revision Level: 1.0.2", so I assume that it means that I've got the 1.0.2 software installed in the camera.
I checked in the downloads section of Apple's support pages and found that there was an update available to version 1.0.3, and that version 1.0.3 improves audio performance in some way. So I tried to install the update, to at least see if I was able to.
And the answer is that I wasn't. The updater told me that I couldn't install the update on my machine because it doesn't run on any version of Mac OS X from 10.4 onwards.
I do still have an old laptop with Tiger installed on it, but I certainly don't have a machine that runs Panther any more, and Panther seems to be the latest OS supported by this particular update; so I can't even see if the 1.0.3 update would fix my problem (and there's no guarantee that it would anyway; it just sounded as though it would be worth a try).
Can anyone offer any advice about any of the above? I do have a USB headset with a working microphone in it, so the problem isn't a show-stopper for me, but I'd prefer the iSight to work properly if possible.

First of all, thank you very much: you've just solved my problem!
To answer your initial question, the iSight did indeed show up as a sound input in all the places it should do so, including the Input tab of Sound in System Preferences (and Skype, and iChat etc.). Everything appeared to be absolutely correct, with the small shortcoming that the microphone didn't actually work!
However, I followed your advice to extract the iSight 1.0.3 updater from its enclosing package, and having run that, it successfully updated my iSight to the latest software... and bingo! It works!
So that really was all there was to it. I find it odd that the iSight worked fine on my G5 with Leopard but not on the new Mac Pro, but there you are... I guess that's what firmware updates are for.
One slight oddity is that System Profiler is still showing the firmware as 1.0.2 (and I've done a 'Refresh' in case the info was cached), but the update did work and the updater application does now report the firmware as 1.0.3. And the main thing is that it does indeed now work correctly!
So, thanks very much once again. That was a very swift and painless solution to an annoying problem.

Came home from dinner... MacBook Pro screen no longer working!

I came home, hit the spacebar to wake up the machine and get back to work. Repeatedly pressed and held the "increase brightness" button, and the "decrease brightness" button too. No change in the completely dark built-in LCD.I held down the start button, heard the clicking whine of restart, heard the "dong" sound of restart, typed some keystrokes after a minute and heard the telltale sounds of the hard-drive opening new windows. Still no change in the completely dark display.
I repeated the hard restart for a grand total of six times. Always twiddling keys after restart, always the same dark result...
So what should I do? I'm covered under Applecare (can't find any paperwork on the subject however). There's an Apple Store in town.
Is there some obvious thing I'm missing?

Jason, the paperwork shouldn't matter as I presume you registered with Apple. They keep pretty good records of where machines have been sold, etc.
Start from the original installation dvd by holding the C key at startup. Assuming you get the normal startup screen with the 'Select your language' screen, do so. The next screen will have in the menu bar 'Tools'. Choose Disk Utility and open this. Select your drive and do a Disk repair. If there are repairs done or a message 'Unable to repair...' you are on the way to recovery. Hopefully it won't be the second message! If repairs have been done successfully repeat the process until you no longer get any errors.
If unable to see your hd from DU you have a serious problem!
If unable to repair, you should get back to us with the result you did get.
If no errors are found, do a Repair permissions from the same window. If this shows some repairs having been done things might be better. Again repeat this process if repairs have been done until there are no more.
After all this restart and see what happens. If you get your screen back I suggest you download the combo 10.5.2 update from Apple/Support/Downloads and instal that. Use Disk utility on your hd to again repair permissions. After all this use Software Update to check for further updates and proceed with these again repairing permissions after they have finished.
Let's know how you get on.
Neville

Mouse function of trackpad on 13" macbook pro is no longer working. The trackpad is working fine as I can move the pointer around as normal, but I cannot click on anything. The mouse will physically click, but it will not register.

Hello,
My mouse function of the trackpad is no longer registering clicks. The trackpad seems to be normal as I can scroll the arrow around as normal, but I cannot click on anything. I hooked up a logitech usb wireless mouse, and it works fine, so I am assuming it is a hardware problem. Are there any simple solutions, or will I need to replace the trackpad? Thank you very much.

Conclusion: I had an unresponsive trackpad key in addition to other strange user-interface issues. Although I did several things before solving the problem, it may well be that using the installation disk to run disk repair was the essential cure.
Detailed history: On 3/2/12 I set off for work with my Macbook Air (first generation) in closed-cover sleep mode. When I opened it and tried to select a menu item, I notice that the mouse-point draws rectangular regions on the desktop. Moreover, though I am able to open menus, I could not select menu items because the click key (on the first generation MBA's they still have trackpad keys) does not work. At this time, I recall that even attaching a mouse did not seem to work. Since I was at work I used another computer to go onto the internet print out Apple's shortcut-key dictionary (http://support.apple.com/kb/HT1343) that allowed me to navigate and select things without my trackpad. Particularly helpful were the following shortcut keys:
'Control-Function-F2' --selects the Finder menu
'Tab' --allows you to hop to the adjacent menu header
'option-o' --opens selected items
'option-w' --closes an open window
This mouse-less navigation was critical for being able to use the internet when I went home from the office. I then began a little online research about my problem. I found nothing that seemed to fit my particular symptom, although I did glean the usual prescriptive advice about safe-mode startup, disk repair, and resetting the PRAM (see http://support.apple.com/kb/TS1417). Note that I did each of these without consulting the official procedure in the forgoing link.
Without mouse-like navigation, I was unable to run the disk repair from the disk utility because the navigation shortcut keys don't provide a way to select certain unsupported items in the application window that are critical. I did manage to run a disk repair from the command line at startup using the 'fsck -fy' technique described in the apple support doc (see above). This probably enabled a mouse to now work where it wouldn't before--though I can't be sure--for the next day, I took my laptop into the Apple service desk and the technician hooks a mouse up and to my surprise it works though the trackpad is still ineffective. I even reinstall Snow Leopard which takes several hours. None of the forgoing techniques seems to help (except, perhaps the 'fsck -fy' procedure).
So, as mentioned, I take my laptop to the Genius bar to have it looked at. Since the technician had to remove the mouse to insert his testing gear (my MBA has only one USB port) and could not select anything on the apps windows, he concludes it's a mechanical problem. This was after I suggested that he hook up some sort of USB hub to provide the two ports needed to hook up both a mouse and his test equipment--but what do I know. Unfortunately, I passively listen as he describes that the replacement cost will be $180 for a new top panel with trackpad. Or I could just buy a new mouse for $50. I almost sprung for the panel replacement, but thought I might first do a little research online or just try to get by using a mouse from now on. When I got home, I thought it might be good to now run the disk repair, now that I could use a mouse to select the critical buttons needed to initiate the repair. This apparently did some good, as I now found the trackpad more responsive, though still behaving weird. I then proceeded to update my re-installation of Snow Leopard by initiating the Software update mechanism. This required a very large package for my slow DSL internet connection to handle, so I left my computer on overnight to complete this download. Upon startup, the trackpad key was able to select menu items, however when I selected a file, the file icon would stick to the pointer icon. Not good. What else could I do? I decided to run the disk utility one more time. When I did, some serious errors were spotted and I was told to restart the computer using the original installation disk and choose the disk repair utility from the startup disk. The repairs took place and it showed that the repair was successful. When I rebooted from the hard-drive the trackpad key works perfectly! In hindsight, although I did several things before solving the problem, it may well be that using the installation disk to run disk repair was the essential cure. I will certainly do that first next time I find the trackpad key unresponsive.

HT2376 Quicktim Pro licence no longer works

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