HT2376 This article says you can retrieve your key when in fact you can't if you purchased longer than 18 months ago

Apple Support told me that I had to repurchase my software keys for QuickTime Pro because the order history no longer gos back farther than 18 months.
Thanks, Apple. After leaving the software keys in my order history for literally YEARS, for removing them without warning and telling me I'm out of luck - in spite of what the Support article says.
If you'd actually TOLD ME you'd be taking down the information, I would've taken steps to record the keys elsewhere, BUT YOU DIDN'T, and if I need QT Pro I'm out $40 for s second time.
I've been an Apple customer for 20+ years, and this is a big disappointment.

Apple did tell you to save the registration key in the purchase confirmation email that was sent to you
Using software without a copy of the reg key would be a disappointment for anyone.

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Can i change my ipad 3 to ipad 4 that purchase about 2 month ago in Malaysia

can i change my ipad 3 to ipad 4 that t have purchase about 2 month ago in Malaysia?its kinda unfair for the user that brought within 3month.

Apple's returns policy for items bought from them is 14 days (though some US stores are/were allowing 30 days). If you bought it from a different store then check their returns policy.

HT4759 When I try to run iCloud for my PC, an error comes up that says I need windows XP or later. This article says that windows7 will work. I have windows7, but I can't install or run iCloud. What else do I need to do?

When I try to run iCloud for my PC, an error comes up that says I need windows XP or later. This article says that windows7 will work. I have windows7, but I can't install or run iCloud. What else do I need to do?

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Press and hold Shift and left-click the Reload button.
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
SeaMonkey

The description for Event ID 0 from source VSTTExecution cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

Hi,
Can any one help me on the below issue ?
while executing automated test case in test center it is showing as test case is in progress, then i navigated to virtual machine (where the test agent is online), there Internet
explore has opened automatically and my test case execution started, but with in a seconds IE has closed . However, in test center, test case status is showing as in
progress, after 2 or 3 min some of test cases getting passed and some are failed.
Here my question is in lab center-->virtual machine, IE has opened automatically and navigated the 2 or 3 links and with in seconds IE has getting closed. Why IE is getting closed without completing execution?
Error Message :
The description for Event ID 0 from source VSTTExecution cannot be found. Either the component that raises this event is not installed on your local computer or the
installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
(mtm.exe, PID 5240, Thread 4) FileAggregatorSessionInfo: Error occurred while deleting temporary directoryException: System.IO.DirectoryNotFoundException: Could not find a part of the path
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at Microsoft.VisualStudio.TestTools.Execution.Aggregation.FileAggregator.FileAggregatorSessionInfo.DeleteTemporaryDirectory(String temporaryDirectory)
the message resource is present but the message is not found in the string/message table
Thanks
Suresh
Suresh

Hi,
Can any one help me on the below issue ?
while executing automated test case in test center it is showing as test case is in progress, then i navigated to virtual machine (where the test agent is online), there Internet
explore has opened automatically and my test case execution started, but with in a seconds IE has closed . However, in test center, test case status is showing as in
progress, after 2 or 3 min some of test cases getting passed and some are failed.
Here my question is in lab center-->virtual machine, IE has opened automatically and navigated the 2 or 3 links and with in seconds IE has getting closed. Why IE is getting closed without completing execution?
Error Message :
The description for Event ID 0
from source VSTTExecution cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
(mtm.exe, PID 5240, Thread 4) FileAggregatorSessionInfo: Error occurred while deleting temporary directoryException: System.IO.DirectoryNotFoundException:
Could not find a part of the path
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost)
at Microsoft.VisualStudio.TestTools.Execution.Aggregation.FileAggregator.FileAggregatorSessionInfo.DeleteTemporaryDirectory(String
temporaryDirectory)
the message resource is present but the message is not found in the string/message table
We are using VS 2013 (premium) and IE 10.0, scripts have been created on the same versions. It is working fine on
developers command prompt but the same tests are getting failed in lab center test agent machine
test agent log:
QTAgentService.exe, AgentService: calling AgentObject.RunEndFileCopyComplete
QTAgentService.exe, AgentProcessManager.WaitForDataCollectionAgentProcessToStart: waiting for agents to start.
QTAgentService.exe, AgentProcessManager.WaitForDataCollectionAgentProcessToStart: Agents started.
QTAgentService.exe, AgentProcessManager.PerformActionIgnoringExceptions: Successfully called 'Cleanup' on the test agent
QTAgentService.exe, AgentProcessManager.PerformActionIgnoringExceptions: Calling 'StopDataCollection(int)' on the data collection agent
QTAgentService.exe, AgentProcessManager.IsDataCollectionAgentNeeded: IsExecutedOutOfProc? True
QTAgentService.exe, AgentPro
QTAgentService.exe, AgentProcessManager.WaitForDataCollectionAgentProcessToStart: Agents started.
QTAgentService.exe, AgentService: Connection to controller is up.
Thanks
Suresh

With the new iOS 7 update, does anyone know what the setting "Bold Text" will do? If you click on this, it says it will restart your iPhone. Before I do this, I'm just wanting to be sure I know what's going to happen.

With the new iOS 7 update. Does anyone know what the setting "Bold Text" means or will do? Obviously I do know what Bold Text is. It says if you click on this, it says it will restart your iPhone. Before I do this, I'm just wanting to be sure I know what's going to happen.
Thanks,
-Lee

It just reboots the device and bolds the system fonts. No harm done. If you don't like it, undo the setting, it will reboot and back to as it was.

One of my friends is getting an error "Can not buy this item. You must buy the application to which this item is intended to buy the item" when they try to make an In app Purchase

More Details: http://feedback.photoshop.com/photoshop_family/topics/cannot_download_camera_pac k_inside_photoshop_app
My friend is trying to purchase an IAP on Adobe Photoshop Express, however they get an error saying "Can not buy this item. You must buy the application to which this item is intended to buy the item" when they try to make an In app Purchase". Everything other app is working fine.
Any thoughts/suggestion to make this error go away?

I suggest trying the update again after an hour or two. Sometimes, the notice that an update is available comes an hour or two before the developers actually sends the revised app out to be downloaded.

Error: iTunes could not connect to iPod because it is locked with a passcode. You must enter your passcode on iPod before it can be used with iTunes. We do NOT remember the passcode used.

I am trying to restore my son's iPod Touch 4th generation. I went about 20 minutes into the recovery process and got the error message, iTunes could not connect to iPod because it is locked with a passcode you must enter your passcode on iPod before it can be used with iTunes. The whole problem started with my son putting in a password that he has now forgotten. How do I get passed this?

its the 1st time ive heared of this
can u link it to an computer to add music?
if so you should be able to restore it
connect to itunes under the devices tab click on the ipod now click summary on the top
on the page you should see and check for update's or update tab
below that there should be an restore tab just click on the restore tab
NOTE RESTOREING WILL DELETE EVERYTHING YOU ADDED TO THE IPOD AND IT WILL BE BACK TO FACTORY SETTINGS

Can you child lock your iphone or ipad so they can't turn off a movie playing from itunes?

can you child lock your iphone or ipad so they can't turn off a movie playing from itunes?

No. The only option is to actually prevent the child from being able to physically touch the device i.e. lock the child, not the device.

HT2371 What do you do if your iPod locks and the language is still something you can read?

What do you do if your iPod locks and the language is still something you can't understand?

Maybe:
iOS: How to change the language when it's set to one you don't understand
Next:
Connect the iOS device to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Backing up, updating, and restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the iPod backup that iTunes makes.
You can redownload iTuns purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How can I find out when movies on some On Demand Channels will no longer be available on Demand?

I have been a customer of Verizon's FIOS TV service for 4 months now and I enjoy watching "On-Demand" movies and TV shows. For some channels, like HBO On Demand and Showtime On Demand, the onscreen guide clearly states how long a program will be available for "on demand" viewing. For example, the film "A Single Man" will have at the end of the description a notice saying "Ends 3/24" or whenever the date is.
However, there are some "On Demand" channels like Starz on Demand, EPIX on Demand, Encore on Demand, and Independent Film Channel (IFC) on Demand which don't state when the program they are showing on demand will cease being available on demand.
There must be a listing or website or some other method of indicating when programs on these channels will cease being available to watch "on demand".
Please let me know where this information is located and how to access it.
Thank you.

Thank you for your responses. I have some follow-up questions and I hope you or someone else reading this can answer them.
Film11: I have never seen the "inverted triangle" that you mention in your reply. Where in the onscreen guide do you see this triangle? Can you please give me an example of a movie currently on demand which is displaying this triangle so I can find it on my own?
Spacedebris: Is it really true that Starz, Encore, EPIX, and IFC don't know themselves how long a movie will be available on demand? I can imagine them extending the time a film will be available on demand if it is popular, but surely there must be some minimum time period they put it on demand.
There has to be some way of finding this information and it should be readily available to subsribers who need to prioritize what they watch so as not to miss out on watching an on-demand film they wanted to see because they lacked the information when it would be pulled off-schedule.
Thanks again for any help provided.

My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?

I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed

TS2570 after startup, my macbook pro goes to a blue screen and stays. this article says it won't work for the blue screen problem... any ideas?

My Macbook Pro stays on a blue sceen after start up. It won't boot into safe mode (holding down the shift key).
What do I do?

Hi Mindy, it may though, did you try it?
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

How do you get into your iphone when it is closed

My iphone has been locked or something. Can you tell me how to get into it. In it, it says phone dissbled connect to itunes i have tried to go on itunes and have tried to find the solution but it is impossible to get in. If you have any idea what this means please write back and please tell me the solution.

If it's disabled because you entered the wrong password too many times, you'll need to back it up and restore it in iTunes on the last computer it was synced with. If you can't do that, see the other option listed at the bottom of this article: http://support.apple.com/kb/HT1212.

HT204150 is it possible to retrive a stored contact once its been deleted from your iphone? i deleted a number from my phone like 2-3 months ago and now i need it back. is it possible to retrive this contact or either view my past call log from around the

is it possible to retrive or download a number/contact after its been deleted from your iphone? i deleted a number about 2-3 months ago and
now i really need it back. is it possible to retrieve this number or maybe view or bring up my entire or past call log which would have this numer in it?

If it's not on icloud.com any longer you can't restore it from iCloud. (Contacts are only synced to your iCloud account, and are not included in the iCloud backup.)

How do you get into your ipad when forgotten the passcode?

I have forgotten my main passcode help?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT2376 This article says you can retrieve your key when in fact you can't if you purchased longer than 18 months ago

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