HT2404 how do you get your money back for software that does not perform as advertised?

how do you get your money back for software that does not perform as advertised?  I purchased the batch coverter to watch .swf video which it states it supports, but it will not open the files and I want my money back!!!!!

tell Apple.  http://www.apple.com/feedback/
iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.

Similar Messages

  • How do you get your money back for a ap gift card thats bunk.

    I bought an app card as i,m visiting the states for a few months, But my store country is Canada. If I try to change countries Im warned I will loose my magazine descriptions.  even if I put in my address while here it says my banking info must be from States,  this is totally frustrating that there was no warning on the sales area.  50 bucks is a lot for a pensioner.   is there a way to this to get my money back or use the card?

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • How do you get your money back from a charge you never even made on the app store?

    How do you get your money back from a charge you never even made on the app store?

    Contact iTunes.
    How to report an issue with Your iTunes Store purchase

  • HT201359 When you have been charged twice for same item, how do you get your money back?

    When you have been charged twice for same item, how do you get your money back?

    Morning Domangere,
    Thanks for using Apple Support Communities.
    Following this article refund will be an option.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best of luck,
    Mario

  • Downgrade back to the free 5 gigs within the 15 day period of orinal purchase ... how do you get your money back ...

    downgrade back to the free 5 gigs within the 15 day period of orinal purchase ... how do you get your money back ...

    iCloud- Storage upgrades and downgrades
    We can do without the all caps yelling. These are user forums, and you are not speaking to Apple.

  • My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back

    My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    To help avoid future transgressions set the Restrictions for In-App Purchases...
    Settings > General > Restrictions
    Understanding Restrictions  >  http://support.apple.com/kb/HT4213

  • How do you get your money back from accidental purchase?

    I accidentally bought an album on itunes that i didnt want. Is there a way to get my money back?

    Policy is all sales are final.
    If you want to try anyway (sometimes they make an exception), use the "Report a Problem" link in your email receipt or contact iTunes Support.
    For more info see: Refunds from the App Store or iTunes Store

  • How do you get your money back from iTunes?

    I bought an album off of iTunes yesterday (Jason & deMarco, "Till The End of Time" and it was just beautiful so I went back today to buy an earlier album they offered called "Spirit Pop". EVERY song skips and is marred in some way, halting, as though there is a scratch on the record - but it is digital!!!
    I am so angry. I wasn't sure if it was me or the songs so I went back to iTunes and bought a single song from the album and got the same thing!
    So how do I complain to iTunes? I want my money back or an album that doesn't skip. When I go to iTunes they have no complaint department or area to write to Apple to ask for help!
    I won't buy from iTunes again unless I can get quality recordings.
    Lisa

    Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
    (32104)

  • Can you get your money back for a misleading app

    Hello
    I bought an app because the decription gave sounded a lot like what I was looking for. Turns out its not and they failed to mention that you then also have to subscribe to their website to use it properly.

    Apple won't give you the money back. So you can just learn from it for the future:
    1.) Read the complete description
    2.) Read the comments from the other users
    3.) Have a look if there is a free lite version to test it.

  • HT2105 How do I get my money back from itunes that would not download but were charged to my gift card

    I received an itunes gift card for Christmas.  I was able to download about 10 songs but there are still 3 remaining that will not download after numerous attempts and I have already been charged for them.  What do I need to do at this point? Can the money be refunded?

    I am waiting for an answer! This is ridiculous!

  • How do you get your money back if the product/app you bought didn't download?

    I tried to buy an iBook yesterday. I had enough money on my card to buy it. When I clicked the buy book tab, it said that my card was declined. So I checked my balance and it took my money but the book isn't there. Either my money needs to be put back on my card or that book needs to appear in iBooks.

    Does the book show in the Purchased tab in the ibookstore in the iBooks for downloading, and the amount that's come off your card is the book's price, it's not a temporary store holding charge (which should disappear within a few days or so) ?
    If it doesn't show in Purchased then you could check to see if it shows in your Purchaes history so that you can use the 'report a problem' link from it : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If doesn't show there or the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
    For the card being declined, if it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
    If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support as above and see if they know why it's being declined.

  • HT204053 How do you get your money back from iTunes for games that don't work?

    I purchased mahjong plus for $1.99.  The game cannot be opened and I cannot find out how to solve the problem and I would like to know how to get a refund.

    Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
    (32104)

  • How do you get your money back from a purchase you didn't recieve?

    I gave my girlfriend an iPhone for christmas last year and told her it was safe to shop on the app store. I have been paying for that mistake ever since.
    She quickly got interested in a fremium game called Dragon Vale and bought a huge pile of whatever dragon currency it had. She never recieved it.
    I can't find a way to fix it. I tried going the the app store and report a problem on the game itself ... the report a problem on the currency pack ... Then I used the report a problem link provided in the purchase confirmation email.
    0 responses at all.
    She stopped playing the game compleetely 7 months ago.
    Any suggestion on what we can do?

    I managed to get this responce:
    If you are using an Apple device and have a billing issue:
    Unfortunately, we are unable to give refunds directly since billing is all done through Apple. You can request a refund from the following link:
    https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US
    Got to chat with a nice apple support person and unfortunately the purchase was too old to get refunded.
    Good strategy from Backflip Studios to delay answering untill its too late to refund
    I hope this might help other people with purchase issues

  • How do you get your money back from the app store

    I bought madden 12 from the app store on my iPad 1 and I pick the teams then it crashes

    You don't.
    Per terms of the store all sales are final.
    What troubleshooting steps have you performed?

  • HT201303 how do you get your password back if you forget it?

    How do you get your password back for the ipod? I need to know!  I forgot my password.  Is their a a way i can get it back by by my apple account? ! Please someone answer my question

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

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