HT2499 I cant get my external Apple USB SuperDrive to recognize any of my dvds?

I cant get my external Apple USB SuperDrive to recognize any of my dvds. It only recognizes installation cds. Is there something I can do or is the device faulty?

Here are some troubleshooting ideas. The DVD read portion of the Superdrive may have failed. The CD uses a different reader based on what I was told by an Apple Store Genius when mine failed.
CD/DVD Drive - Troubleshooting
CD/DVD Drive - Troubleshooting (2)
If you live near an Apple Store, make a Genius Bar appointment to have the computer and Superdrive tested. Supposedly there is no charge for testing.
Genius Bar Reservation

Similar Messages

  • Protection for external Apple USB SuperDrive

    Hello, Has anyone found a case or soft bag or SOMETHING to protect the external Apple USB SuperDrive?
    I carry mine in my bag and the cord, without protection, is about to brake.
    Thanks for your suggestions.

    I believe the Pagesender string is the default to start at 14,400 baud and auto-negotiate down to 9600, 4800, etc until communication can be established. Hardware error correction is typically off being controlled only by the software.
    Fax machines will automatically negotiate to 9600 if they cannot establish a faster rate.
    Most VoIP services tell you that a special line is required for faxing, and that you cannot fax over the standard voice line. Cannot tell you more than this.
    The Apple modem uses standard Motorola modem commands. If you can find an old document for a typical Motorola modem then you will find the AT commands.
    Message was edited by: Kappy

  • I just purchased Apple USB SuperDrive and connected to my Mac mini 2012 but does not show anything on the screen. Not sure if its working.

    I just purchased Apple USB SuperDrive and connected to my Mac mini late 2012 USB slot but nothing shows up on the screen.
    I have OS X versus 10.10.3

    The system bus and all connected products should appear in the system profile or in the
    hardware part of About this Mac (more info) and if that does not, restart the computer with
    the external Apple USB SuperDrive plugged in. •As a last resort, if nothing else, before a
    return trip to be rid of the SuperDrive, you could try a system management controller reset.
    The SMC reset is not a first choice, so I won't post a link to the support instruction page.
    A new Apple USB SuperDrive should be seen as hardware in system information report.
    Of course, an icon of disc media should appear once the disc is inserted into the drive, too.
    Good luck & happy computing!

  • New iMac 27"  and just plugged in a Apple USB superdrive and get message, "Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled."  I am trying to load Office mac2011  what to do?

    I have a new iMac 27"  and just plugged in a Apple USB superdrive and get message, "Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled."  I am trying to load Office mac2011  what to do?

    If you just bought the iMac and the Sjuperdrive take the superdrive back and get a refund. The by any other brand external DVD drive that connects by USB and try that. Most come with a Y USB cable to allow you to connect to 2 USB ports to supply enogh power to the drive IF Needed.
    Or take both back and get a refund on both, you have 14 days to return it no questions asked, and buy another iMac and some other brand external DVD drive.

  • How to get an Apple USB Superdrive to be recognized in Windows 7 VM

    Hello,
    I have just installed Win 7 VM under FMWare Fusion 7.x, and cannot get Windows to recognize the USB external Superdrive.  I go up under Virtual Machine and click to connect, it says it will and do I want it to always do this?  I click YES.  And nothing.  When I look under USB and Bluetooth drives, SATA is the one selected, but USB is not a choice.  Just SATA, IDE, and SCSI!!
    If I unplug the drive and plug it back in several times, MAYBE it will be recognized, and sucks the DVD in.  Once it actually let me install software.  But that was it.
    I had it set to ask what to do, so I could pick windows or mac, and it did to that, so I know it is recognizing the drive is plugged in.  I then set it to always be windows, but does not matter.
    I got error saying device requires installation of Apple Bootcamp driver disk in the virtual machine.  NOT sure why, since I am not using Bootcamp at all.  However, I went thru the motions in Bootcamp Asst, downloaded the driver from the machine with the VM, and saved it to a thumb drive.  Relaunched the VM, went into the thumb drive to set up, and it comes back with error, this cannot be installed on this system.  What?????
    So I am in a loop right now.  REALLY need the VM to recognize the external Apple Superdrive, so need to know how to accomplish this.
    VMWare Tooks are installed, and VMWare is up to date.  As is Windows.
    Thanks,
    Lisa

    Hi,
    As mentioned in my initial post, it's an Apple USB Superdrive.  A generic drive works, but the Apple one does not, or works sporadically.  Seems to me that Win 7 does not have the right driver for it, but no idea how to get it.....
    Thanks,
    Lisa

  • My external Apple USB Keyboard letters doesn't work, but the numbers do. Why and how can I fix this issue?

    My external Apple USB Keyboard letters doesn't work, but the numbers do. Why and how can I fix this issue? Also, When I open the Keyboard Viewer, the letters will highlight only if I hold the modifier key(s) "Control" or "Control and Option". I really need help with this. I don't have any other computer to try it on, so I will have to test it on a friends computer sometime. But perhaps solutions that I can try right now? Thanks.

    Hello there, IDuncan23.
    The following Knowledge Base article has some great troubleshooting steps you can follow to work on resolving your keyboard issue:
    One or more keys on the keyboard do not respond
    http://support.apple.com/kb/ts1381
    Thanks for reaching Apple Support Communities.
    Cheers,
    Pedro D.

  • Can anyone help with problem updating iphone5s cant get anything only apple on screen sometimes screen flashes blue

    can anyone help with problem updating iphone5s cant get anything only apple on screen sometimes screen flashes blue

    Hey damien555,
    Thanks for the question, I understand how frustrating this may be. It sounds like the update process may have been interrupted, and to resolve the issue, we’ll need to restore your device in recovery mode with iTunes:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Thanks,
    Matt M.

  • External Apple USB Modem won't answer calls

    I've just got a new MacPro and I bought the external Apple USB Modem 'cause I use my machine to send and receive faxes. But I just found that the modem doesn't answer phone calls... I can send faxes OK with it, and I'm even able to receive them if I force "manual receive". But it just doen't answer phone calls on its own. All settings are OK and double checked. Always had internal modems with my previous Macs and never had a single fault. I've noticed that Apple posted some software updates that solved problems that arose with phone calls in Ireland. Is it possible that we have such a problem here in Portugal (Apple modem not being properly configured to use our phone lines?)
    Any help welcome.
    Thanks
    MacPro Two 3.0GHz Dual-Core Intel Xeon   Mac OS X (10.4.8)  

    I'm having the same problem, with my new Mac Pro, it will send a fax, but will not answer a fax call, Powerbook G4 with internal USB modem will answer fax call on the same line, as well as G4 Silver, however when I connect the Apple usb Modem to the line it fails to answer. I'm sur that it is the Apple external USB Modem, Apple has just given me the run around.
    Mac Pro, G4 AGP 400, Powerbook G4, G4 Siver 733   Mac OS X (10.4.9)   Scii Card, Splash Server

  • So i was at school and my phone completely died i plug it in and i cant get past the apple logo even after waiting for along time how can i get passed this ???? please help

    my iphone died completely and when i plug it in i cant get passed the apple logo ; helppppppppppppppp

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • Apple usb superdrive is not supported on this mac

    I have an iMac using 10.9.2 and my cd drive is not working so I bought an external usb cd drive.  When I connect to my computer I get "The Apple USB SuperDrive is not supported on this Mac".
    How do I get it to be accepted?

    Use the Apple external SuperDrive on (almost) any Mac - Mac OS X Hints
    Does this work ?.

  • Le Apple USB SuperDrive est-il compatible avec l'iMac mi-2011 ?

    Bonsoir,
    J'ai habimé le SuperDrive d'origine de mon iMac 21,5p mi-2011 qui tourne actuellement sur OS 10.9 Mavericks.
    Je souhaitez donc le remplacer par un SuperDrive externe, qui en plus me permettrait de lire CD et DVD sur mon MacBook Air.
    Celui-ci est-il compatible ?
    J'ai vu sur l'Apple Store qu'il était compatible seulement avec l'iMac 2012, je pense qu'il est écrit ceci car ce dernier ne possède pas de SuperDrive intégré, mais je préfère être sûr de la compatibilité avant d'invistire dans un SuperDrive.
    Merc beaucoup !
    Thibault DORÉ

    The Apple USB SuperDrive only works with Macs without SuperDrive (MacBook Air, Mac mini, Late 2012 and newer iMacs, and the MacBook Pro with Retina display). There are tricks to use it with other computers, but I don't recommend it.
    You can use any external DVD drive with the Mac, so it's better to get a cheaper external DVD drive than the USB SuperDrive. Also, people have reported issues.
    Le SuperDrive USB d'Apple ne fonctionne qu'avec Mac sans SuperDrive (MacBook Air, Mac mini, iMac Late 2012 et plus récents, et le MacBook Pro avec écran Retina). Il ya des trucs à utiliser avec d'autres ordinateurs, mais je ne le recommande pas.
    Vous pouvez utiliser n'importe quel lecteur DVD externe avec le Mac, il est donc préférable d'obtenir un produit moins cher que le DVD externe USB SuperDrive. Aussi, les gens ont signalé des problèmes

  • HT2801 can i use the Apple USB SuperDrive to upgrade my OS from 10.5 t0 10.6?

    The optical drive on my Macbook Pro (Build 9L31a) broke a couple of years ago and I have thus far managed to get around it. Now that iCloud is about to reign down on my OS 10.5, I need to upgrade via disk. Will the new Apple USB SuperDrive do the trick or do I have to have the internal drive replaced. Is there another drive out there that would be better than the SuperDrive?
    Thanks!

    Apple's USB drive won't work with your computer at all.

  • Switching from Iphone 4 to Android, now i cant get txts from other Iphone users... any suggestions?

    switching from Iphone 4 to Android, now i cant get txts from other Iphone users... any suggestions?

    http://support.apple.com/kb/TS5185

  • Can you use a Apple USB Superdrive with Windows

    Hello,
    I frequently finding myself wanting to use my Apple USB Superdrive with my work computer but havent had any luck being able to load CDs to play or burn.
    If anybody has a solution or information please advise.
    Windows XP Pro, Version 2002, Service Pack 3
    Thanks,
    Will

    It should work, as long as the drive is getting sufficient power.  It is possible that your Windows PC is not providing enough power through the USB port.

  • TS3002 My macbook pro 4,1 runs os x 10.6 but won't run my apple usb superdrive. One forum said that this is due to os x, not hardware. The terminal commands given were for Lion, but don't work in snow leopard. Help!

    My macbook pro 4,1 runs os x 10.6 but won't run my apple usb superdrive. One forum said that this is due to os x, not hardware. The terminal commands given were for Lion, but don't work in snow leopard. Help!

    I was able to get it to work!

Maybe you are looking for