HT2518 pc to mac migration failed

despite many repeated attempts, migration from old pc (w/ windows xp) to new mac failed. everything goes well until the mac gives prompt to verify passcode on old computer. old pc never shows passcode. downloaded ware installed properly, both computers on same network, etc, should be all systems go, but just isn't. checked for similar issues in forum & found one post describing exact same problem, but no helpful responses. (only one, in fact: "did you follow directions?" why, yes, yes we did...) any suggestions on how to resolve this?

My message appears to have been cut off.  I am trying to Migrate files from my Parent's PC to a new IMAC that I just bought them.  The migration process went pretty smoothley until it got to the 4 minute remaining.  It has now been at 4 minutes remaining for over an hour.  Any advice?

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