HT2534 I have my card on file and I'm trying to download a free app and it is telling me my card was declined but its a free app what is going on
I have my card on file and I'm trying to download a free app and it is telling me my card was declined but its a free app what is going on
You must have a payment method in your iTunes account, even for free content. It is used to verify your identity. See: http://support.apple.com/kb/HT2534 for information on how to create a billing method if you don't have a credit card.
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i used my visa to buy an album, it appeared and i was listenting to it, now when i try to update my iphone and get apps i cannot, it says my card was declined but yet i receviecd the cd>
Thank you for clarify I'm supposed to read the ENTIRE article. I thought I was just supposed to read the title and magically everything will fix itself. I appreciate you taking the time to help me however I do not appreciate the caps and the way you have addressed the situation. If you are not going to kindly help people/make suggestions just don't try! And for the record my conclusions are not illogical, the iOS7 thing is on the website in small font (which I got by reading the ENTIRE thing) and you should really find a new hobby because your socialization skills need some help! That goes for you too Chris. Not everyone is a tech nerd
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I am trying to update my apps but it is asking for my card details and when i enter them it says my card was declined but i havent bought anything, can i see what the purchase is for?
Again, Apps will always be tied to the account from which they were purchased and will always have to be updated using that account.
Always, mean exactly that, always.
If you want them to be on your account then you need to buy them using your account. -
I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?
Make an appointment at the Genius Bar of an Apple store. If the iPod is defective and not abused Apple will exchange it at no cost
Apple Retail Store - Genius Bar -
I tries to backed up and storage on iCloud but its just shows down below "Estimating time remaining" but theres no time remaining !!! And i connect to the Wifi already and i buy a storage capacity !!! But its not backing so what should i do in that case !!!?
Welcome to the Apple Community.
First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable. -
HT1918 Why my credit card was declined if its ok?
Why my credit card was declined if its ok?
These are user-to-user forums, nobody on here will know.
Is the credit card registered to exactly the same name and address (format and spacing) as you have on your iTunes account ? If it is then you can contact iTunes support via this page and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My card was declined but purchase is still processing/pending. why?
I recently tried to purchase a pair of $100 shoes from nike.com and I went through PayPal to keep track of my orders. When I pressed submit order Nike had a message saying my card was declined (even though I don't know why) . But PayPal still processed the order and it shows $100 is pending to be taken off my credit card. So my question is am I going to get a message saying I get a refund or something? and will this show up on my credit card statement even though Nike didn't process my order?
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes,
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no,
This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
My visa card suddenly was declined from the itunes store. What's going on?
My visa card suddenly was declined from the iTunes store. Is it because the amount on it is too small (less than a euro)?
Haven't heard about a song including a virus and if so, it certainly was not included with a song purchased from the iTunes store.
If you sync music, deselect sync music under the Music tab for your iPhone sync preferences with iTunes followed by a sync. This will remove all music from your iPhone.
Reselect Sync Music and your previous selections should be selected automatically followed by a sync to re-transfer the music back to your iPhone. -
Can it be because i have to update my software?
Hi there gmarr25,
It could be that your card information is entered incorrectly. You can use the information in the article below to verify that.
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
If you want to remove your card from your account all together, take a look at the article below.
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
-Griff W -
Problems with iTunes/ipad2 I'm trying to buy FREE apps and I'm being told my card is declined but I also have more then enough credit on my account! Anyone having this problem?
Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps). -
Upon sync or backup, I receive the message, "iTunes could not back up the iPhone "iPhone name" because and error occurred. I have deleted my backup file and tried another computer, with no success. Also, the bluetooth function stopped working.
Hi, EJ13.
I see you are having issues with backing up you iPhone and have tried a couple troubleshooting steps. There are a couple more steps I could recommend in the article below.
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Regards,
Jason H. -
I have a Indesign CC file and I want to open it with Indesign CS6
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http://support.mozilla.com/en-US/kb/Backing+up+your+information
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