HT2534 Please help. I keep getting asked security questions to verify my apple ID. These are NOT the questions that I chose when I started my Apple ID!
Why do I keep getting asked security questions that I did NOT choose to verify my apple ID? I cannot answer them and I cannot purchase from ITunes. In addition, I keep getting a message that I have to answer them because it is my first time purchasing from my computer and my son's IPOD touch. This is not the case.This is crazy because I have been purchasing from Itunes for a long time with the same apple ID on these devices! What is going on?
It may not be particularly helpful to you but I would not be surprised if the message number 2 refers to the verification you did that attracted message number 1.
Just a thought.
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Please help. Keep getting a conversion error when trying to convert a PDF to a .docx. Advice?
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Sara,
Please see my answers in bold below.
What browser are you using? Try clearing the cache, or using a different browser. N/A
Are you converting from within Reader, or directly via the ExportPDF website. Within Reader.I disabled the OCR and this did not work either. Try converting from within Reader, and disable OCR as detailed in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
Are you on a networked computer? Make sure that there aren't any firewall/proxy settings that are preventing you from uploading files to the Internet. Not having problems uploading the file--that works fine.
Make sure the file is within the file-size limit of 100 MB. It is <40.
I get the error message, "File failed to be converted using Adobe ExportPDF online."
Thanks for your help in advance. -
hi . please help me to back my security question i have in my account 25$ i dont know if my account are acctive or unacctive please help me i dont know what i do
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I can't remember my security question answers , so please help me to Create new Security Question for my Account : **********
, Best wishes
<Personal Information Edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I am trying to download a song from iTunes and it is asking security questions that I don't remember setting up. Therefore I do not have the correct answers. Any help?
You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submit this form.
(95884) -
Support ,
This is Thamer mohammad
,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishesThese boards aren't Apple Support; nobody here can reset the questions. Click here, phone Apple, and ask for the Account Security team, or fill out and submit this form.
(90021) -
Please please help me I forgot my security questions and I don't think I have a rescue email what should I do . Please help
You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90015) -
Dear Apple Support , I can't remember my security question answers , so Please help me to Create new Security Question for my Account . Best wishes
<Email Edited by Host>Welcome to the user to User Technical Support Forum provided by Apple.
Please do not post personal information on a Public Forum.
I have requested the Hosts remove it for you
For your issue...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
Dear Apple Support ,
This is ***Abdurrahman*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishes,The people on these boards aren't Apple Support and can't do that for you. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102461) -
rt ,
This is ***majed*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishes,If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I have an I phone 4s and I got 50.00 gift card for christmas and I put it on my itunes account. Now it wont let me use it cause it keeps asking security questions that we do not know the anwser too. Questions we never set up. What can I do to be able to use the 50.00?
Contact iTunes:
Apple - Support - iTunes - Contact Us -
How do I unlink my Apple ID from another persons I tunes account? I keep getting their security questions and one of my emails can't be used. It keeps telling me I its linked to another account but it shouldn't anymore. Plus my security questions belong to the other person and it has no reset option
depend on the version of itunes and if it's OS X or windows i suppose
in itunes on ny computer in the upper right corner left of the search bar there is a circle with a black siloet and my name beside it
if I click on the v beside it I can a menu with logout as an option -
Dear Apple Support ,
This is amany alnajjar ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .The Best Alternatives for Security Questions and Rescue Mail
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contact Apple support.
c. Rescue email address and how to reset Apple ID security questions. -
Hi All! 1st time I have had this problem: Itunes store says I have never made purchases from this computer (I have, many times) and is asking security questions that I don't know the answers to. What next? If I keep missing the questions, it is threatening to lock me out of my account. I am sad.
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75608) -
I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.
If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
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