HT2534 When trying to download an app ie free or chargeable takes me to security but won't open the third security question
When trying to download an app free or chargeable I'm taken to security (as think new iPad) but won't open third security question therefor cannot go any further.
I note from a poster on another thread that they have been successful! You might want to keep trying.
Similar Messages
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When trying to download an app on my iPad 3 it asks my to create and answer 3 questions. I can complete the first 2 but the system doesn't allow me to complete the 3rd question! Can anyone help.
Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
I keep getting the same unknown error has occurred when trying to download an app what is wrong?
as an example.. from the sprint forum for a different device (unsure what device.. it's just not an iphone since no iphone or ios device has these settings -- ive seen this advice several times and I believe it's some form of android.. but not sure)
advice from the carrier advisor --
"Clear data in the Dialer and Dialer storage.... under manage Applications> All.
That is Settings - Applications - Choose All to view All choices - then find Dialer and clear the Data. Repeat this for the Dialer Storage as well. I personally also deleted the message thread first from the text message window and my log history which is a menu item from your call screen."
and another for you from a customer -- it is sprint again.. but this time a Samsung Epic
"OMG ... if someone can't tell me how to fix this "9230: Message sent using invalid number of digits..." error, I'm going to scream. My husband and I both have Sprint Epic phones and love them EXCEPT for this one problem! Help!"
Maybe they should sue Samsung? -
We get an error message when trying to download in-app purchases on the iPad using an iTunes card. This worked on other ipads. Just not this particular one.
We have tried deleting and re-installing the apps and attempting the in-app purchase again. Still get error messages. Any suggestions?hello Mac.INXS, please [[Clear the cache - Delete temporary Internet files to fix common website issues|clear the cache]] & [[Delete cookies to remove the information websites have stored on your computer|cookies from mozilla.org]] and then try logging into AMO again.
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What do you do when trying to download an app from App Store and get message: "could not sign in, an unknown error has occurred."
Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again. -
When trying to download an app, I am being told my Apple ID has been disabled! Why is this happening? How can I fix? Please Help.
We are fellow users, we won't know why it's disabled. You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your device by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
When trying to download a app from app store it keep asking for a verification.
When trying to download a app from app store it keep asking for a verification.
This is happening to everyone, Apple Store is facing an issue. Started last night.
http://www.imore.com/itunes-and-app-store-terms-and-conditions-stuck-infinite-lo op-locking-out-customers -
Authentication error when trying to download an APP (free or otherwise).
I have a Droid phone and have recently started receiving the following error message when trying to download an app (free). Authentication is required. You need to sign into your Google account. It gives you an OK button, but nothing else to help.
Hello Tim8581,
I wanted to reach out to you to see if you are still experiencing this issue. We know how excited that you are to get the most out of your wirelsss device. May I ask what model device do you have? Also, have you tried the steps that SuzyQ provided? Thanks SuzyQ. If so then what was the results? If more assistance then please share the status of the issue so we can help.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport -
When trying to download an APP, it's requesting setup for answers to 3 security questions and it hangs up the iPad when clicking the drop down for the questions...any ideas?
Had to do a hard reboot on the iPad and we were able to get the questions to pop up. Now it's just slow downloading the apps.
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When trying to download an app it tells me it can't connect to ?
When trying to download an app it tells me it can't connect to ?
If you are facing errors about Unable to Connect to iTunes store then follow this link
If it is something else then try updating iTunes and try again. -
When trying to download an app I get cannot connect with iTunes store
When trying to download an app I get a message (can not connect to iTunes store) any ideas?
There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it
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when trying to download an app, a message pops up and says "cannot download due to not enough memory". I have checked there seems to be enough memory on pc and ipod?
I followed the advice of another user, cleared my payment information and re-entered my credit card info and this took care of it, I was immediately able to download new purchases. Apparently they called and got this info from someone at Apple, there is some sort of "bug". worked for me...hope it helps you out too!!
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I keep getting a message that my ID has been disabled when trying to download an app. I have changed password with apple. Any ideas what is wrong?
If you've changed your password and it still shows disabled then try logging out of your account on the iPad by tapping on your id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions that I forgot the awnsers to. Than I click the forgot security questions than it sends it to my email but that's the problem I do not get any email.
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
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I accidentally screwed up my apple id when trying to change my primary email address. Password recovery options and security questions arent working either to restore. Created a new appleid just to get into forums to ask a question but hesitate to sync itunes and iphone with it as i may lose all purchased music apps etc. can anyone help? i have received no email response frm apple support, it's been over 48 hours
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?
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