HT2589 App purchase issues please help!
I redeemed iTunes cards and wanted to get an app. It keeps telling me I have insufficient funds in my account but I DEFINITELY have more than enough for the app I want. What do I do? It's a school computer/account through our booster club so I really don't want to enter my personal credit card info. Never had problems buying music, apparently just this app.
Thanks so much for your help. I kinda thought that it would be included too, but It didn't say anything about tax when I tried to buy the app, nor did it list the price +tax. I live in TX and I know the tax rate for my city but I really don't know how that works, since tax rates here vary by city. I'll keep trying, and maybe someone else has info they can share too. Or maybe I just need to get my booster club to give me another iTunes card!
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did not download the in-app purchase at time of original App download, now I cannot figure out how to find and download the in-app purchase. Please help!
Hello paddyliverpool,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Refund is an option.
Best of luck,
Mario -
In app purchased error please help
yesterday i bought a 15 pound itunes gift card and used it on my account , went on fifa 14 ultimate team to buy a 5.49 pound 800 fifa points it took a while to purchased , then it said an error occured , so i quicly went back in the game and bought it again and it worked so i got the points , but then after i realised i had just speant 10.98 on it when i only bought it once , i got charged twice but only got it once , *** : please help
Hi Apm1995,
Thanks for visiting Apple Support Communities.
If you received an error when making an In App Purchase but you were still charged for the purchase, first try reporting the issue using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
If you did not receive an email invoice for your purchase, you may need to sign in to the iTunes Store to report the problem:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
All the best,
Jeremy -
I updated my iphone 4s iOS 6 however my app store is now in german. I don't know how to get to back to english & now it won't update any of my purchases. Please help
I also had the same issue (I downloaded IOS6 on my Ipad in Germany, when I was travelling). I could not get into the Settings/ITunes & App Store and log out of my account as the Apple ID was greyed out and nothing happened when I clicked on my user id. I then had to go into iTunes and found that my user id at bottom of the screen in ITunes, click on my user id and assume that the german words meant to log out. I then was able to log back in and English was restored in the iTunes and App store.
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I think I have two apple ID accounts.
The account I am using right now is Alexiaann22. Im like 99.9999% possitive that before this was my origonal account(rosepetttals).
When I am buying an app in the app store the apple id is already there and all you have to do is change the password. But the apple ID thaat is there is the Rosepetttals.
I am no longer using that email so I cannot get the password sent to it. I also cannot retrieve the password for rosepetttals because it says that the birthday I am entering is incorrect. but im pretty sure I would know my own birthday.
I know its alittle confusing but I would appreciate any feedback. Thanks you!I am having this same issue, please help asap... I cannot listen to half of my music library and have never encountered this issue before.
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Im unable to find deteted apps in purchased section in App Store ..please help me in restoring the deleted app
Is the app still in your country's store (if it isn't then you won't be able to redownload it), you haven't changed countries since buying it (content is tied to the country as well as the account), and it isn't hidden : http://support.apple.com/kb/HT4919 ?
If the app is no longer in your country's store then do you have a copy of it on your computer's iTunes library and/or on your backup of your downloads/library ? -
I created my itunes account YEARS ago!! And I can't remember the answers to my security questions? Because I cannot remember the answers I cannot make purchases in the app store. Please help me create new security questions. Please help me.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset :https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing the number for Apple in your country and ask to talk to the Account Security Team : http://support.apple.com/kb/HE57 -
I had purchased Pages, Keynote and Numbers for MacPro from the App store. My computer crashed and I had to reinstall everything and they are not appearing in my Purchased. Please help.
You should be able to go > App Store > App store (menu) > store > view my account > sign in. Where do you vary after following this point. In between ID summary and Settings should be a section marked iTunes in the cloud and directly below but within that section, the message we are seeking.
I'm not doubting you, just don't see why you have this problem. -
i have itunee 11 and iphone 4 and i can't sync my apps to the iphone. it just stops on "determining apps to sync".please help
it is an itouch, i buy apps from the app store, they are purchased, they show up in my app section but when i try to sync them to my itouch they do not show up in on the itouch. i have tried to atuthorize and deauthorize the computer also few times, rebooted computer and still nothing. when i restore the firmware and have everything reinstall all over again the apps music and such, all show up. however if i buy a new app and try to sync it with the itouch it does not show up despite the fact that the computer states 'installing "......" whatever app. it happens with numerous apps, there is no rhyme and reason to why certain apps just do not show up on the itouch. the authorize/deauthorize deal does nothing to rectify the situtaion. any other ideas ?
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Problem with my iTunes store, cannot search, stays in one application that I already purchased. Please help!
Go to Settings, Store, Apple ID, Sign out and then sign back in again and have another go.
Also, try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. The screen will go blank and then power ON again in the normal way.] It is app and data safe! -
Hi there,
Hope you can help me out here.
I've recently purchased a 15" i7 Macbook pro. The machine is but 3 weeks old &, of course, very well looked after.
A few days ago, the built-in trackpad started behaving eratically. Cursor moving by itself, not responding to touch, clicking and opening things involuntarily. Not good at all. Many users seem to have had this exact same issue.
These problems seemed to miraculously stop after a few re-boots and possibly a software update? I really couldn't tell you what resolved the problem.
Unfortunately I now have a totally different problem.
There is a thin, possibly 8 to 10mm horizontal strip across the centre of the trackpad that no longer responds to touch. If I move my finger from the botom of the trackpad upwards (or vice versa), the cursor will stop momentarily as it passes over the horizontal strip. The buttons are fine and the rest of the trackpad is fine. For the moment, I've increased the cursor acceleration so that I can at least navigate round the screen with a smaller area of the trackpad. USB magic mouse seems to work fine.
If anyone else has experienced this &/or found a solution for this issue, please help me out here. I have rifled through endless threads about MBP trackpad issues with little success & do not live close to an apple store/genius bar.
This is a 3 week old machine that cost me a small fortune. To be getting software/hardware issues so early on in it's lifespan is really rather worrying for the future.
Appreciate your help here.
JI'm not sure what caused this, but I extended my lunch break and drove the machine down to the Westfield apple store. I didn't have an appointment with the Genius Bar but I managed to persuade one of the staff to speak to a technician in the workshop. She came back into the store and told me that they had replacement trackpads and that , considering the machine was only 3 weeks old, the technicians kindly sandwiched the repair into their timetable at zero cost. 2 Hours later, I now have a perfectly functioning trackpad/machine.
I can't thank them enough.
My only gripe is that I couldn't speak to a technician to find out what the problem was, how they resolved it or what causes these issues for future reference. Understanding why these problems occur often helps to build your own framework of understanding. Most of the threads i've read about trackpad issues are largely unresolved with people only speculating the problem/solution.
The initial issue I had with the trackpad's erratic behaviour seemed to be a well known problem that many are associating with a trackpad firmware update. Unless by pure coincidence I had an immediate & major hardware fault after it, which is unlikely, my personal guess is that the two issues were related. -
Mid 2010 15" MBP i5 A1286 POWER ISSUE-PLEASE HELP-
The MBP works fine when mains connected but the only issue is every time I take the charger out it shuts down on me!!! So I have checked with a multitester & looks good the only thing i find hard to check for power is the battery itself as its hard to get a good connection, also I took to local Apple store & they checked with a new battery but said its still same issue so the guy disconnected nearly all the connecters off to check if they causing issue & he said now the battery is charging.
So they still have the laptop to do further tests etc, but I’m not sure what could be the problem hear as maybe there is some component which is bad so the battery’s not charging or what else could be the issue please help & advice as I’m really confused as if it was something to do with the logic board then surely it would not even charge even after checking with the multitester or like Apple genius done by disconnecting other components...
ANY HELP OR ADVICE WOULD BE HELPFULL,
THANKS GUYSTHANKS FOR THE HELP GUYS!!! BEEN AROUND 5 DAYS & NOT ONE PERON HAS HELPED...
BUT YEAH THANKS AGAIN...
WASTE OF TIME THIS IS... -
Hi, we just bought a Macbook air and we can't find the 'reminders' app in the applications or through the spotlight search. Is there a link to download the app? I can't find it online or through the app store. Please help!
Reminders is automatically installed with 10.8 or above. A new Mac should have 10.9; it's possible that, with a third-party vendor, you have an earlier OS. Check under the Apple menu in the top left and click About This Mac. That will tell you what version of OS X you have.
Matt -
In-App Purchases denied "Please contact iTunes Support to complete transaction" when trying to buy Gems in a game.
I want to gem In-app very much. I need to do.Now. I contract itune support. But I have not received the email from Itune support.
about 2 days. -
While playing Candy Crush and purchasing more moves, it never gives me the correct amount of moves therefore forcing me to buy many more purchases. Last night it only gave me 2 moves on 1 purchase! PLEASE HELP!!
Tmobile did the exact same thing to me. So that is customer service at work in general. Nice try though lol.
To the OP
I see you said You paid for shipping, did you Insure it? Claim insurance on it. If you did not, It may not be Verizon or your fault in the sense of the phone not making it to the warehouse. There are people out in the postal world that will steal phones that are not insured. It could have been a Verizon employee, i suppose.
But, if this was to be a bought in court, if you shipped it with out insurance, sadly your at fault.
Do you still have the Serial number of your old phone? If so, you should be able to track where your phone is (if it is reported as a defect/damaged) If so, you may be able to use that as proof. If it does not show up as a defect or what ever they determine use as a loss, then you know it did not make it to the warehouse to be checked in. I would suspect Apple or Verizon could tell you what the Serial number came up as.
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