HT2589 I already have 2 devices on one apple ID account and want to add apple TV. How do I add another device on an existing apple ID account so that I can download movies from the cloud to any of 3 devices?

how do I add another device on to my apple ID account so that I can download movies etc.. from my icloud to any of the 3 devices on the account? I already have my iphone and ipad on the account and for some reason my 3rd device (apple TV) dropped off. If you can help, greatly appreciated!!

Hello there, HannaGriffin.
Since the Apple TV (1st Generation) is the only one that has storage, I would recommend the following Knowledge Base articles for troubleshooting issues with authorization:
Apple TV (1st generation) may not play content purchased from the iTunes Store
http://support.apple.com/kb/ts1359
or
Apple TV (1st generation): Apple TV repeatedly asks for password to play iTunes Store rentals or purchases
http://support.apple.com/kb/ts2845
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

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How do I find past purchases INCLUDING price, not just that I can download them from the cloud?

I bought some apps but I can't remember the price of two of them. When I go to "Purchased" in the iTunes store, and then to the tab labeled "Apps" it only shows me that I can download it via the Cloud..... Cool...... Alrighty.... I need the price though..... I need it so I can enter it in my checkbook. I remember how to do this with an older version of iTunes, but I'm usually spot on about entering things in my checkbook, so I haven't had to look up the price of something for a while and I don't know how to find it in the new iTunes. I could wait for it to show up in my bank account, but I'd rather enter it now... I bet this is something really easy and obvious and I'm going to feel silly once I figure it out. Any suggestions? XD
Thank you

Store > View My Account > Purchase History.
tt2

Can I download movies from the cloud?

Can you download movies from the cloud?

Santea wrote:
What they don't tell you ( in this advertising) is that the reserve the right to remove it or change it. So as I said, I lost movies and now I can't get then back neither a refund, wait until one of yours purchased movies is taken away.
Apple doesn't own the copyrights to any of the entertainment content they sell. They are just the retailer. If the copyright owner decides they no longer what their product available on the iTunes Store then it will no longer be available. There's not a lot Apple can do about that. What it also says, at the bottom of the page in the fine print is:
Previous purchases may be unavailable if they are no longer in the iTunes Store... So backup your purchases. I backup all my purchases to local storage and do not depend on a third party to keep my data safe. It is your responsiblity.

Trouble downloading movies from the cloud to new pc computer (windows 8)

We just added our itunes account to a new computer and are trying to download our previously purchased movies from the cloud but they will not download. it keeps freezing. any suggestions?

Hello jarhna,
Thank you for the details of the issue you are experiencing with your downloading items you purchased from iTunes. I don't think you're doing anything wrong, but I did find an article that has steps to address the error you are getting:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/ts1583
Thank you for using Apple Support Communities.
Best,
Sheila M.

Can't download movies from the cloud

I have an iMac which is an authorized computer on my itunes, everytime I try to play something from the cloud a little grey cloud with horizontal lines moving through its shows up an nothing happens. Please advise

According to the trms of the iTunes and app stores - all sales are final. but that doe not mean that you can't try anyway. People ask for refunds all the time. Use the Express Lane email to contact iTunes.
http://www.apple.com/support/itunes/contact/
You can still download the other movies in iTunes on your computer. Launch iTunes and go to Store>Check for Available Downloads. You can download them in iTunes and then sync them to the iPad later. When you are done watching the first movie, you can transfer it into iTunes on your computer, delete it from the iPad and you will have the room for another movie on the device. To transfer the movie when you are done with it, you can use the transfer purchases feature.
Transfer purchases.
http://support.apple.com/kb/HT1848
If the photos that you lost were photos that you took with the iPad, they should be in your iPad backup - if you sync with iTunes or if you backup with iCloud.
How to backup and about iOS backups
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT4946

ATV 3 won't play my purchased movies from the cloud

Hi,
Since updating the software, my ATV3 wont play any movies I have previously purchased. I can download them from the cloud to my mac and stream from there, but the ATV tries to play thethen says it can't connect to the iTunes server. I can browse the rentals with no issue though.
Any suggestions?

Thanks to all those who looked and are as clueless as me. I have solved this problem but I still do not understand it.
I will pass on what happened and maybe it will help you.
I keep my iTunes purchases on my D drive, not in My Music on the C drive. I did this to save space on the C. I have done this for years and it was after an iTunes update that the problems started. All this time I have been trying to play these files and have been getting the "Windows Has Detected A Problem" or some such.
I have my iTunes purchases backed up on 2 different external drives and yesterday it finally dawned on me that I should try to play one of those. And Yes! It worked. Every one I have tried plays with no problems.
So like I said, I don't understand what happened.

I am having trouble downloading a previously purchased movie from the Cloud.

The movie in question is "The Mist." I have purchased a lot of movies from iTunes lately, and to save room on my Mac, I have moved all the movie files onto a portable hard drive and simply deleted them from my Mac. Thus, whenever I want to watch a movie, I just transfer it from my hard drive back onto my Mac no problem, and watch the movie. Somehow, "The Mist" got deleted from my hard drive, so I figured "No worries, I'll just download it from the Cloud and get the file back. I've done it before!"
iTunes does this frustrating thing where even if you delete the video file from your computer, the movie thumbnail still shows up in your movies library, and I guess the Cloud considers this as you still having the movie on your computer, because when I went to my purchase history, it said the movie was already downloaded on my computer, when in fact it was not (it also said this for all my other movies, which are not on my computer but on my PHD). Only after I deleted the thumbnail for the movie did it show up under "Not on this computer" and allow me to hit the download button. Then I get this message saying "This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 80 days." It will not let me download my previously purchased movie!
I have already tried logging out and back in again, that did nothing. Do I seriously have to wait 90 days to redownload my movie again? Like, is that a thing? What if you have a hard drive wipe, and have to redownload everything from the Cloud again; would you seriously only be able to redownload all your movies in 90 day incriments? What if I need to redownload multiple purchased movies at once, do I have to wait 90 days in between each one?
Am I the only one having this problem? If so, any help would be appreciated.
If this is not a "problem" and merely a "thing" iTunes does for security reasons, then this is a complaint. I have legally purchased this movie under the same account that I'm currently trying to redownload it through, I find it ridiculous that I should have to wait 90 days; you don't have to wait this long for downloading multiple apps/songs/books. Alternatively, trying to redownload the movie from its store page on iTunes is not an option, because as far as I can tell, iTunes does not let you redownload already purchased movies from their store page, as with apps/songs/books. If you try to re-purchase a movie, in the hopes that it will simply let you download it for free, seeing as how you've ALREADY purchased it, instead it'll gladly charge you again for movie. So no, I am not willing to purchase the movie again, I would just like to re-download it from the Cloud as I've done with other movies before it. I don't know what makes this one different.

I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/

I am trying to store music for two different iPods on the same computer, against two different Apple IDs. When I try and download content from the Cloud I get an error message?

I am trying to store music for two different iPods on the same Windows 8 computer, and when I try and download content from the Cloud I get an error message. Is it possible to have two different Apple IDs on the same computer?

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

Can't download a purchased movie from the cloud or watch trailers in iTunes movies

Can't download a purchased movie from the cloud or watch trailers in iTunes movies

Hello Addymay2,
I would recommend signing out of your Apple ID in Settings -> iTunes and App Stores. After this, close all open apps and restart your device. Once your iPad is powered back up, sign back into your Apple ID in Settings -> iTunes and App Stores.
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT1311
iOS: Force an app to close
http://support.apple.com/kb/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Cheers,
Allen

How do I get home video clips from iMovie Mac to iMovie iPad? Surely there is some degree of cross-compatibility? I have a load of clips in iMovie on my MBP that I wanna download to my iPad2 so that I can edit movies on the move. Any ideas?

How do I get home video clips from iMovie Mac to iMovie iPad? Surely there is some degree of cross-compatibility? I have a load of clips in iMovie on my MBP that I wanna download to my iPad2 so that I can edit movies on the move. Any ideas? (The clips are in a .mov format, they have been imported / converted into this format in iMovie, original files were from a JVC camcorder in some other strange format.)

I copied the iTunes file from the external drive and it's in both places. I thought all I would need is the iTunes program (which I downloaded to new computer) and my iTunes library file. There must be something else that's missing. My iTunes library looks the same on the new computer as it does when I open it on the external drive. If I click on an iTunes library song from my new computer, it will only play if I have the external drive plugged in.
My back-up drive is a mess. I have multiple copies of music, video, photo, and document files and I don't know how that happened. ={ Obviously, I don't know how to back up stuff properly and there are back-up files extending over a 6- to 8-year period. I think all I did was just drag and drop the main folders from the back-up drive to the same main folders on the C: drive. Also (and I'm kind of fuzzy on this) Windows used to automatically save music files in a folder within my document files (which makes no sense to me). As my Jewish friends would say, "Oy Vey!"

HT204370 How do I download a purchased movie from the cloud to my iPad I?

How do I download a purchased movie from the cloud to my iPad I?

You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.

Lost the ringtone I purchased when I downloaded tunes from the cloud?

Lost the ringtone I purchased when I downloaded tunes from the cloud?

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud, iTunes Match, and iTunes Radio availability by country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple recommends, "You always back up your iTunes library in the event that a purchased item is no longer available on the iTunes Store," (http://support.apple.com/kb/ht2519).
Additional tip at https://discussions.apple.com/message/24176756#24176756

How do I download photos from the cloud to an Iphone 5c

My wife's iphone 5 got destroyed and she got a replacement iphone 5c, and none of her photos are there, how do I go about trying to download them from the cloud. These photos were only taken on her phone, and her itunes is on a PC not a Mac. Any help would be greatly appreciated.

"The cloud" just means "her account on a server somewhere." Since you're asking how to get her photos out of the cloud, the next question is, which cloud storage service was she backing up her photos to? Apple iCloud? Google Photos? Dropbox? Flickr?
Once you know which service she was using, all that should be needed is to log into that account on her new phone. For iCloud, she would log in from the Settings app and then turn on the Photos switch; for non-Apple cloud photo backup she probably needs to download that service's app like the Google app or the Dropbox app. Once she is logged in to the service she was using, her photos should be accessible and downloadable.
rns0724 wrote:
These photos were only taken on her phone, and her itunes is on a PC not a Mac.
That's fine. With cloud services, the server is the central location and the device doesn't matter; any compatible device (Mac, PC, phone, tablet etc.) can upload or download files with the cloud server.

New update deleted all of my lecture notes and wouldn't restore recent backup. How can I download them from the cloud to my iPad? (not at my computer right now)

(It's fifteen minutes before class starts)
I tried to back up all of my devices before making the update to 7.0.6.
My iPad was ejected and iTunes told me that it couldn't be updated due to some error (this was yesterday). Then when I plugged it back in, it said I needed to restore my iPad, and I couldn't get to the home screen or anything, it just showed a "Connect to iTunes" icon. So it restored a really early version (with notes from last semester but not from this semester), even though I'm sure I've backed it up at least twice since I got it (1-13-14).
I got onto the Cloud and downloaded some important lecture notes before performing the update just to make sure that they would all be up to date, but those are on my computer, which I am currently not at, so I can't download them. I saw that my iPad was syncing with my Cloud, so my college notes were all showing up, and I didn't stick around to make sure that the current ones showed up (but they're on my cloud, so wouldn't they?).
Also, I use Branchfire's iAnnotate PDF, and all of my highlighted articles for research papers and summaries are gone. I'm missing important articles that had notes for two seminars, and they're all gone. I'm confident I can recover things from the cloud, but iAnnotate doesn't use the cloud. Is there a way to find those again?
What I'm curious about right now is if there's a way to download from the Cloud to my iPad, because that's where my notes are.
Does the cloud sync FROM my iPad? As in, if it isn't on my iPad will it delete documents from my Cloud? Or if it's in the Cloud, will it sync to my iPad if it's absent here?
This is really frustrating, especially because I TRIED to back everything up just to be safe. I tried everything, and I still lost all of my important files. This is beyond frustrating, it's devastating. This is unacceptable.

There are some recovery programs out there if you google them - many with free trials. I haven't tried them so I have no opinion.Read any professional tech and user reviews you can find before you try one. I have read here in the past that some have worked for people who have posted here.
To help in the future, have you considered using Jump Desktop - Remote Desktop? I know it won't solve the problem you're dealing with now (unless notes were taken on your computer.) It's in the app store. It's the #1 paid app in the business category and the reviews are great. It allows you to see anything that's on your computer on your ipad. If you take your notes on your ipad then you might want to email them to yourself, put them on Word in your computer, for example, and then if you need them in class, you remotely connect your ipad to your computer and you will see your notes. This way you won't have to rely so much on the cloud. The explanation would be too long here, but you might want to take a look at it. You can use the free trial on jumpdesk.com and then if it works for you, buy it in the app store.
Meanwhile, it's hours since you sent this post. Hopefully others who can help solve your problem who are on this forum now can help you. I hope you get your notes back. Don't give up too quickly.
Hope this helps.

How do I delete music from my iPhone when I have downloaded it from the cloud using iTunes Match?

How do I delete music from my iPhone when I have downloaded it from the cloud using iTunes Match?

Hey MerrillSharon,
Thanks for using Apple Support Communities.
You can delete these songs and redownload them from iCloud.
iTunes Store: How to delete songs from iCloud
http://support.apple.com/kb/ht4915
Have a nice day,
Mario

HT2589 I already have 2 devices on one apple ID account and want to add apple TV. How do I add another device on an existing apple ID account so that I can download movies from the cloud to any of 3 devices?

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