HT2589 Refund on movie that never downloaded?

I tried to download a movie for a flight. I was charged for a movie but it never downloaded fully... How do I get my money back as i now have no use for the movie on my ipad?

You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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HT1727 I am being charged for a movie that never downloaded to my computer, how do i get credit?

I am being charged for a movie rental that did not download, how do I get credit?

https://expresslane.apple.com/GetproductgroupList.action
First select the blue iTunes in the middle.
On the right, iTunes Store.
Continue
On the left, Purchases, Billing and Redemption
Apple ID account billing
'Charged for a movie I did not rent.' Can go in the 'Tell us more'.
Select your country.
Continue
Next page, should have contact options on the bottom.
Email is the option that's always available.
Sometimes you'll get 'Schedule a call'.
Or sometimes, 'Chat Now'.

I was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?

You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck.

HT201272 Does anyone know how to get an episode of a tv programme that never downloaded when I bought a subscription. Episode 1 didn't download and I have all other episodes. I looked at the issues through report a problem but I cannot find an answer.

Does anyone know how to get an episode of a tv programme that never downloaded when I bought a subscription. Episode 1 didn't download and I have all other episodes. I looked at the issues through report a problem but I cannot find an answer.
I bought a series pass and unfortunately epsiode 1 didn't download at all. I was watching the downloads and restarting once they stopped as I allow multiple downloads at athe same time

It sounds like you may have hidden it, in which case you should be able to unhide it : iTunes Store: Hiding and unhiding purchases. (You can't turn off the hiding of items.)
But you should be keeping and maintaining a backup copy of all of your downloads and not relying on being able to redownload them - any item could be removed from the store by the rights-holders at any time, if they do then you won't be able to redownload them (nor will be able to do redownload items if you move countries).

HT204088 I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I was billed for a rented movie that never completely down loaded and I never was able to view. How do I get reimbursed???

I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not downloading properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Hi! I want to see a movie that I downloaded from itunes in a language which is not listed in the options.

Hi! I want to see a movie that I downloaded from itunes in a language which is not listed in the options. How can I make it?

dalqgi wrote:
Hi! I want to see a movie that I downloaded from itunes in a language which is not listed in the options. How can I make it?
Check the available languages available for the Movie BEFORE purchase and not after.
Cheers
Pete

HT204370 What do I do if the audio is off from the picture, during the movie that I downloaded from Itunes?

What do I do if the audio is off from the picture, during the movie that I downloaded from Itune

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download films or if it re-downloads with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Why does an unknown error (-42110) appear when i try to play a rental movie that has downloaded already?

why does an unknown error (-42110) appear when i try to play a rental movie that has downloaded already?

Welcome to the Apple Community.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

HT5622 I need help finding a movie that I downloaded, can anyone help me with this?

Hello, I need help finding a movie that I downloaded, can anyone help me with this?

If you downloaded it to your iTunes library it will be in the Movies folder. If you downloaded it to an iOS device you will find it in the Videos app. This explains how to redownload previously purchased videos (available in some locations as long as the studio permits it): http://support.apple.com/kb/PH12283.

HT203167 I can't find a movie that I downloaded on my IPad

I can't find a movie that I downloaded. This is the first time I downloaded a movie from ITunes and did not realize that it would take so long and that you needed Wifi for the download. So, it was probably 3 days before I was in a wifi area long enough for it to be downloaded. Well, now I can't find it. When I go to the movie in ITunes, it says that it has been downloaded. But I don't know where.

Videos.app

Hi, how do I copy a movie that I downloaded, onto my memory stick that is in my usb connection?

Hi there, how do I copy a movie that I downloaded onto my memory stick that is plugged into my usb connection?

Goto finder, you'll see your usb in there. Then open another finder window, locate the file, and just drag the movie onto your memory stick.
Really easy =)
@shldr2thewheel, it would have been far easier if you just answered the question. He didn't state the name of it, nor where he downloaded it from. Clearly your making an assumption that it was illegaly downloaded.

HT203167 iTunes tells me that my computer is not authorized to play the movie that I downloaded a few years ago, on an older computer. What do I have to do to play it?

iTunes tells me that my computer is not authorized to play the movie that I downloaded a few years ago, on an older computer. What do I have to do to play it?

In iTunes from the Store menu select Authorize This Computer.
Read here > http://support.apple.com/kb/HT1420
Not for iTunes 11: Press Alt to show the Menu Bar
Hope that helps

HT3842 How can i delete a movie on my iPad that never downloaded and when I try to download it it says sorry cant be downloaded at this time,try again later??? I just want t delete it so I can try to start over and watch what I paid for?? any ideas???

I need help deleting a movie on my ipad that says installed but never downloaded. if i try to download it i get a message that says " unable to download .please try again later" Any ideas??? BTW the movie downloaded onto my mac but not my ipad...

oh and this message is also on my iphone 5
now with the phone I do have some options that I dont see with my iPad 3. but I stil do not see a way to delete this dang conversation
I get the same message when I open it from my iphone 5..."there was a problem connecting to facebook" there isnt a problem though
if i swipe left I see standard Friends at top, below it listsclose friends, family, then a help center, account settings, privacy settings, log out, etc. I dug around there for a while but didnt see any option to delete messages.
if i swipe right I see the word Favorites at the top. above that is a search option. to the right is a weird little symbol kinda like a wheel with gears on it. if i click that it gives me the option of Turn off Chat or Cancel. I did both, it just greys out the friends list that appears. If I click a name, the previous conversation appears. nothing to delete from there, just contact info if I click the i symbol or back to news feed.

Charged for an Apple TV Movie Rental that Never Downloaded!

A week ago or so my wife wanted to rent a movie on the Apple TV. I attempted to rent it and kept getting an error message saying something about that we couldn't rent it at that time. Well, we forgot about it and got back to our busy lives. Well, today I get an email with the billing for that so called rental. We never downloaded nor even watched the movie. And now, I can't contact anyone to fix the billing problem! The "Report a Problem" link in the email attempts to open the iTunes Store on my 4s then the phone says that It Can't Open the iTunes Store! It refuses to open the Store!!!! Really? So then, I pulled up billing in iTunes on the PowerBook and found the rental and again clicked "Report a Problem". Absolutely nothing happens...well, the Report a Problem disappears and that's it. Can someone please remove this charge for a non-existant rental on my account? Or at least tell me who to contact who can help me?

"So then, I pulled up billing in iTunes on the PowerBook and found the rental and again clicked "Report a Problem". Absolutely nothing happens...well, the Report a Problem disappears and that's it!"
I did that! Shouldn't a dialogue box appear or something where I can give a description of the problem?

How can I get credit for a movie rental that never downloaded?

I tried to rent a movie from iTunes through my Apple TV. The movie has partially downloaded, but repeatedly stops, and I have to resume the download. Many times it goes into an "Authorizing" state, but never starts the movie. Now my 24 hour period to watch the movie has expired. How can I request a credit on my account?

Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History.

HT2589 Refund on movie that never downloaded?

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