HT2589 Why can't I complete an iTunes gift card purchase transaction?

Why can't I complete an iTunes gift card purchase transaction?  I just completed one yesterday.

It says, cannot complete transaction, contact iTunes support.  When I contact iTunes support it leads nowhere specific.

Similar Messages

  • HT2736 Why can't I buy an iTunes gift card? When I complete the info it tells me to contact the Apple iTunes Support to complete the transaction???

    Why can't I buy an iTunes gift card? When I complete the info it tells me to contact the Apple iTunes Support to complete the transaction???

    You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to contact the iTunes Store.
    Regards.

  • Why can't I move an iTunes gift card?

    I just got our SeniorNet Computer Learning Center into Apple computers and tablets two years ago (Dec 2011) and I'm beginning to wish I hadn't. Here's the latest "policy" problem with Apple I've encountered.  We have 10 Apple computers and 14 Apple tablets (iPads) and I've created unique Apple IDs for each device. When I upgraded the software on the Apple computers I had to assign my PERSONAL credit card to the account long enough to order the Mountain Lion upgrade and then I immediately removed my credit card from the account. I didn't like doing it because all of our students know the Apple ID and password for each computer so there was an exposure but I lived with it. However, it would be MUCH better (and SAFER for me), if I could order the upgrades for the desired Apple IDs, using my personal Apple ID account. I keep hoping Apple will hire some smarter people that might see the flaw in their current policy and change it.
    Now, onto the latest policy problem. As part of teaching the iPads, I wanted to have a song on each iPad, purchased from the iTunes store. You already know my concern with assigning my PERSONAL credit card to an Apple ID account created for our computers so I really didn't want to follow that procedure in order to purchase a song for each iPad. My solution was to buy a $25 iTunes gift card. I could then apply the gift card to the first iPad Apple ID, purchase the desired song, then remove the gift card from that Apple ID and apple the gift card to the next Apple ID. That way, our maximum monetary exposure is whatever the balance is on the gift card rather than my available credit on my PERSONAL credit card. Sounded like a much safer plan than having to enter my PERSONAL credit card information on each Apple ID for all of our iPads.
    Now, we encounter the latest DUMB Apple "policy".  It was really easy to redeem the Apple gift card on the first Apple ID. I scratched off the label to reveal the code, entered it into iTunes, and was able to purchase a song for that Apple ID. Now, all I had to do was to remove that code from that Apple ID and move it to our other Apple IDs in order to purchase the remaining songs. The iTunes gift card balance would follow it, just like gift cards you purchase anywhere else.
    I went into the account for the first iPad in order to remove the gift card but was unable to find out how to do it. I went into Apple Support and sent an email, asking how I could remove the iTunes gift card from the current Apple ID and move it to the next Apple ID. I just received a reply back this morning from Aaron: The BAD NEWS, currently, once you redeem an iTunes gift card on an Apple ID, you can't remove it from that Apple ID!!!  I'm now stuck with an iTunes gift card with a balance of something over $23 and I'm unable to use it to purchase the other songs for each of our other iPads! I have no reason to purchase anything else from iTunes for that Apple ID so our SeniorNet Computer Learning Center is OUT the remaining balance on the iTunes gift card!
    Apple needs to CHANGE this policy, IMMEDIATELY!!!

    It says, cannot complete transaction, contact iTunes support.  When I contact iTunes support it leads nowhere specific.

  • Why can't I use my Itunes gift card for iphoto booth purchase?

    I created a Christmas card and I thought that I could use my itune gift card since I have an apple and everything is hooked up to it and it never allowed me to enter in my gift card number.. why?

    Only Apple can answer a question like that, have you tried asking them?

  • Why can't I use my ITunes gift card to buy gems on clash of clans

    Why can't I buy gems on clash of clans with my iTunes gift card that I recently bought

    This is incorrect.
    A. ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKSTORE TERMS OF SALE
    PAYMENTS, TAXES, AND REFUND POLICY
    The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

  • Why can't I use my iTunes gift card to purchase an app?

    I received a $15 itunes gift card for my birthday and I redeemed the card on iTunes. The $15 is in my account but I can't use it to purchase an app for my mac at the app store. I heard other people had problems with the itunes and app store connections too. However, my friend had purchased an app with the itunes redeemed credit. Am I stuck being able to use it only for itunes purchases? Any answers?

    This is incorrect.
    A. ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKSTORE TERMS OF SALE
    PAYMENTS, TAXES, AND REFUND POLICY
    The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

  • Why can't I use my iTunes gift cards in the Apple Store or online to purchase Apple merchandise?

    I have received iTunes gift cards from people who expected that I would use them to buy Apple merchandise.  I understand that there are two different types of gift cards but it just seems intuitive that they would be interchangeable Since it all funnels back to Apple.

    Because this is how Apple has chosen to operate it's business.
    No one here would know why they made that decision and discussing Apple policies and decisions is not permitted here.

  • Why Can't I buy printable iTunes gift cards and can buy everything else?

    I can buy everything in iTunes except a printable gift card for my grandchildren to buy music, games and apps. When I click buy, the response is: this apple ID can't buy this product? Why can I buy everything but this???

    You can't "print" gift cards.
    Apple Gift Cards < FAQ's

  • I am trying to purchase albums from the iTunes store and all the website says is that the price has changed. Why can't I just use a gift card/myaccount?

    I am trying to purchase albums from the iTunes store and all the website says is that the price has changed. Why can't I just use a gift card/myaccount?

    If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Why sign up Apple ID need itunes gift card codes if i no codes how to do, can sign up without itunes gift card codes?

    Why sign up Apple ID need itunes gift card codes if i no codes how to do, can sign up without itunes gift card codes?

    The same thing is happening to me!

  • Why can't I use my apple gift card to subscrib to imatch?

    Why can't I use my apple gift card to subscrib to imatch?

    You can't use iTunes gift cards to register into iTunes Match because it's a yearly suscription, so Apple needs the credit card to charge it in case you don't have enough money on gift cards

  • Why can't I use my Apple gift card for app purchases?

    Why can't I use my Apple gift card for app purchases? The Apple store sells iTunes gift cards, but I can't buy one with the remaining balance on my gift card.... Why won't you let me buy what I want to buy?
    Terrible policy.....

    No idea.
    Have you tried?
    What happened?
    Have you called and asked?

  • HT204316 I have a pc (not apple) can I download using an itunes gift card?

    How do I down load iTunes on to windows

    Just what Templeton Peck said. Click the link and download iTunes for Windows.
    It's free!
    You can buy and use an iTunes gift card for downloading music, movies, books and more.
    Good luck!

  • How to redeem iTunes gift card purchased in USA from India

    How to redeem iTunes gift card purchased in USA from India

    That card can't be redeemed into or used in a non-USA iTunes Store.
    (93996)

  • Why I can't use a spanish iTunes gift-card with my austrian account?

    I have an autrian Itunes account and am right now in Spain for holydays.
    My grandpa bought me a 25 EUR iTunes gift-card bit I can't use it.
    I'm really upset about this.... any solution?

    Itunes cards are country specific
    You cannot use another countries itunes cards.
    Give it to someone in Spain, who has a Spanish itunes account.

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