HT2669 restore ipod shuffle

how do you restore an ipod shuffle 4th generation

Hi PRoss217,
Here are the instructions for restoring iPod shuffle:
Restoring iPod shuffle to factory settings
http://support.apple.com/kb/ht1481
Take care!
- Ari

Similar Messages

RESTORE IPOD SHUFFLE WINDOWS 7

RESTORE IPOD SUFFLE.WHEN I WENT TO CHARGE IT IT SAID TO RESTORE THOUGH ITUNES, BUT I HAVE WINDOWS 7. DELL PC

Hi,
Read this article that is from apple official support website:
Restoring iPod shuffle to factory settings
http://support.apple.com/en-us/HT201566
Further information, you should directly contact Apple support to ask for help.
Karen Hu
TechNet Community Support

Restoring iPod shuffle

After restoring my son's iPod shuffle (2nd gen) I am having trouble loading songs using the "autofill" command. I get the error message "The iPod cannot be updated. The required folder cannot be found."
Any idea what I need to do to fix it? Thanks
iPod Shuffle, 2nd generation Windows XP
Windows XP

Hi tjwils528,
There are a few things that can cause a "required folder cannot be found" kind of message with an iPod (this is actually the first time I've seen one of those error messages on here with a shuffle, but the same troubleshooting steps can be used).
So, let's go ahead and work through some steps to try, one-by-one, and see if anything seems to work for you.
The basic procedure with the following instructions would be to disconnect your iPod from your computer prior to actually performing the task.
Then, when you are complete with that step, open iTunes, and connect your iPod to your computer again, to check if you are still getting the error message. Repeat this kind of sequence as you go onto each next possibility to try (sorry if any of the steps relate to an iPod with a display, not a shuffle).
<hr>
iTunes needs to be reinstalled:
It's possible that iTunes needs to be reinstalled, perhaps because some required installation files were not loaded properly, or have been deleted.
Disconnect your iPod from your computer.
Go to "Add or Remove programs" in Control Panel. Find "iTunes" and "QuickTime" on this list, and remove them both.
Then, download the Windows Installer CleanUp Utility, to clear out the remaining iTunes and QuickTime installation files off your computer (see this MS document for information on it):
Description of the Windows Installer CleanUp Utility
Also, use this article to manually remove the left over files from installation:
Removing iTunes and QuickTime for Windows
After you've done that, restart your computer.
Then, go to this page to install the iTunes + QuickTime installation pack onto your computer again:
Download iTunes - 7.1.1.5
Now, restart your computer once more.
<hr>
Corrupt iTunes Library files:
-- It's possible that there is some sort of corrupt file in the iTunes library, which is causing this error.
When you are getting this error message, does it seem to occur when it hits a particular song(s) in the sync?
Try using the technique described in this article, for help in doing this.
If so, then try tracking down where which song that is, and then attempt to play that song in iTunes.
If you think you've found the culprit, delete it from your iTunes library (with your iPod disconnected), and reimport it into your iTunes again.
-- Make sure that your external hard drive is connected. If you store your iTunes library songs on an ex. hard drive, then make sure that it is connected to your computer, or else you will have files that cannot be found in your iTunes library.
<hr>
USB issues:
This error could also be caused by something with your computer's USB connections with your iPod.
-- First, try connecting your iPod to a rear port, not the front one.
-- With your iPod disconnected, try unplugging all other USB and FireWire devices (except your keyboard and mouse).
-- Update or reinstall your USB drivers. For instructions, see the steps in this article.
-- Also, you could try using a different USB cord. Disconnect your current one from your computer and your iPod, and restart your computer. Now connect the new USB cord (if you have another one) to your computer, and connect your iPod.
<hr>
Firewall issues:
It's possible that your firewall or antivirus software is blocking an iTunes process (like iTunesHelper.exe, for example), from running properly when your iPod is connected.
First, let's determine what Internet security software you have.
If you're not sure, you can go to "START > All Programs", and browse along the list for your security program.
(Make sure to do the following with iTunes closed and your iPod disconnected.)
Here are a couple of firewall/security programs that come to mind, that we have kbase articles (or I have the security program myself) about how to allow iTunes onto it:
If you're using your Windows firewall, then you can use this article to enable iTunes on it:
How to enable iTunes on Windows XP firewall
If you're using McAfee Personal Firewall Plus, then use the instructions in this article to enable iTunes there.
(That article above only mentions "iTunesHelper", but allow anything Apple/iPod/iTunes related on that list... not sure if that is the only one listed there, but look around anyway).
If you're using Norton Internet Security
If you are using something else, then usually, you launch the program, and go to some sort of section like "Settings", then go to something that says "Firewall settings", "Internet Permissions", or something similar.
Try to find a list of applications that it "Allows/Blocks".
Then, like normal, enable "iTunesHelper.exe", or "iTunes.exe", and "iPodService.exe" or anything else iTunes/iPod related (again, not sure if there are many things on that kind of list).
Now, after you've enabled iTunes processes on your firewall, restart your computer. Then, check your firewall again, just to make sure that your settings haven't changed back to default, and are still allowing iTunes.
Then, connect your iPod, and see if it syncs with iTunes or not.
<hr>
Let's test something...
If that does not fix your issue, then I would also like to do a little test with how something acts on your computer for you:
With iTunes opened and your iPod disconnected, go to Task Manager (CtrlAltDelete), and click on the "Processes" tab. Here, there ought to be these three processes listed:
iTunes.exe, iTunesHelper.exe, and iPodService.exe.
Carefully watch those three processes (if they are all there), and leave your Task Manager up and runnning so you can see what happens.
Now, connect your iPod to your computer.
Do those three processes stay in your Processes area when the iPod is connected? Or does some other strange thing occur?
For example, do either of those applications only stay for a few seconds when your iPod is connected, then promptly disappear?
Now that were done with the test (please describe the results of what happened in a reply), you can move onto some other possibilities:
<hr>
Other causes:
There could also be other things that could cause this error.
For example, if your computer is out-of-date with its Windows Updates, that might be a contributing factor.
You could try enabling disk use in iTunes, then resync your iPod with iTunes, and see if the error still occurs. (for instructions on disk use, check disk use
This could be a digital signing issue on your computer, too. See this MS document on that for details:
Detecting digital signing issues in Windows XP
In addition, I would suggest that you could try reinstalling your iPod's software update files.
See this for instructions:
What to do if iPod can't be updated because the firmware file was corrupt or not found
For some more ideas on "other causes", you could take a look at what is mentioned in this article. (i.e., running Chkdsk on your hard drive, or keeping your computer up-to-date with its downloads).
<hr>
I hope one of those things solves your issue,
-Kylene

Restoring iPod Shuffle using windows vista if the device is not showing on itunes?

Hello fellow iPod users
I had this problem in the past, using different computers. Whenever I change the computer, this happens with my iPod... and the solution is always to restore it to factory default.
Currently my iPod shuffle first generation is showing on Windows (Computer), but not on iTunes. I am operating. I tried all the procedures on the support website (re installed itunes, quicktime and all other apple software, changed security software, plugged and unplugged the iPod, reinstalled the usb ports)... after I tried extra procedings such as restoring system and changing to another computer, but the problem seems to continue. When I turn on iPod, it flashes the green and yellow light.
When I plug another iPod on the computer, on the same USB port, iTunes recognizes it and it works perfectly.
So the problem seems to be the same that I had in the past, exactly the same.
My question then is this:
I try to use the restore utilty provided on apple website, but it is not compatible with Windows Vista nor 7. The option given by Apple is to use iTunes to restore the device, but hey, it doesn´t show on the device list, so how can I restore it if it doesn´t show???
I already had this exact same problem and the solution was always the same, but this time I don´t have an Windows XP computer available...
I also had iTunes run a device connectivity diagnosis and it reported all positive results, including: iPod found and USB ports checked.
Orion Noise is the iPod name, since its creation...
Here is all the diagnosis info (in portuguese.... esta sendo executado means is being executed, is working, properly...
funcionando corretamente means it is working correctly.... let me know if you would like anything else translated):
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
LG Electronics R405-A.BPSPP1
iTunes 10.4.1.10
QuickTime 7.7
Número de Série do iTunes (edited to post in the forum)
iPodService 10.4.1.10 está atualmente sendo executado.
iTunesHelper 10.4.1.10 está atualmente sendo executado.
Dispositivo Celular da Apple service 3.3.0.0 está atualmente sendo executado.
Controladores Universal Serial Bus:
Standard Enhanced PCI to USB Host Controller. O dispositivo está funcionando corretamente.
Standard OpenHCD USB Host Controller. O dispositivo está funcionando corretamente.
Standard OpenHCD USB Host Controller. O dispositivo está funcionando corretamente.
Standard OpenHCD USB Host Controller. O dispositivo está funcionando corretamente.
Standard OpenHCD USB Host Controller. O dispositivo está funcionando corretamente.
Standard OpenHCD USB Host Controller. O dispositivo está funcionando corretamente.
Nenhum Controlador de Host FireWire (IEEE 1394) foi encontrado.
Informações do Dispositivo Conectado:
ORION NOISE (F:\), iPod shuffle executando versão de firmware 1.1.5
Número de Série: (edited to post in the forum... but it shows the right one)
Velocidade do Barramento: 61440
Cheers

Yes. See:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
Note you may have problem with some apps since some apps are not available in all countries.

Cannot update or restore ipod Shuffle

Having trouble restoring my iPod shuffle with iTunes7- it says that it cannot be restored because it contains files that are in use by another application.
This message also appears when I try to eject the Shuffle in iTunes.
I also noticed that of the 512Mb capacity, 91.3Mb is taken up by "other" files.
I did the unit set up for disk use a while back but since switched back to normal use.
Any ideas please?
Lee

Hi there,
I just wanna let you know what happened! By the way, I STILL extremely appreciate your info of where we can still download ITUNE 6, and ipod-updater, my friend!!!!!!!!!!!!!!!!!!!!!!
For me and my PC, having itune6 back “only” was a partial solution. I went to the local apple store to meet a mac genius in person, explaning the specific situation. Thank God, she instantly got it. Anyway, I could finally mobilize my ipod-shuffle again with itune6 with PC. In the mean time, I have NO plan to going back to itune 7 again.
What a horrible experience it was!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I think she saved the face of Apple because I almost was READY to start a serious BOYCOTT movement using my personal connection with a nationally popular radio talk radio host, which was to seriously demonize the (greedy & corrupt?) APPLE. However, because of her sincere caring, wisdom, I will back off for a while and keep my faith in APPLE that they will work so hard to come up with better version of itune 7, hopefully has NO PROBLEM with ipod-suffle ( I noticed that ipod with larger memory have ZERO problem with itune 7) with window system.
Thanks L @ genius bar!!!!!!

Restore ipod shuffle 1st generation not successful

few day ago i restore my ipod but it not successful, after i try to plug it into computer again then computer won't recognize it and it not appear on itune too, i try 5R already but it seem doesn't fix anything because it doesn't have any signal so it cannot restore again or reinstall, when restart computer it still the same other R cannot fix it , can any one help me with this problem that will be appreciate.

Hi creampuffs,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue restoring your iPod shuffle because the device isn’t appearing in iTunes. Take a look at the article linked below which provides a lot of great troubleshooting tips that will most likely help you resolve the issue.
If you don't see your connected device in iTunes for Mac - Apple Support
Ciao,
-Jason

TS1372 Any tips for "Unable to restore iPod shuffle"?

I am trying to update an iPod Shuffle 2nd generation I haven't used in several years. I keep getting the error message saying "Unable to restore I Pod shuffle due to errors.......(long list of choices)
I unplugged it, repluged it, again I was asked if I wanted to update the software, I said yes, and I don't know what's happening now! This shuffle has hardly ever been used and I want to use it now when I bicycle...Any suggestions?

Are you connecting the USB cable to a direct USB port on the Mac (instead of a hub or spare keyboard port)? Are you using the USB cable with a mini-dock at the iPod end (the one it came with)?

TS1372 can't restore ipod shuffle error 1442

how xan i restart my ipod shuffle with unknown error occured 1442?

I FOUND OUT HOW TO FIX IT:
1) You need to make sure you back up your library so you can maintain your ID3 tags, ratings, and library settings. So follow the instructions located at: http://www.kadavy.net/blog/archive/2005/08/transferyouri.php
2) Uninstall iTunes completely
- After uninstalling, make sure that the following directories are erased:
C:\Documents and Settings\All Users\Application Data\Apple
C:\Documents and Settings\All Users\Application Data\Apple Computer
C:\Documents and Settings\All Users\Documents\My Music\iTunes
C:\Documents and Settings\YOURUSERNAME\Application Data\Apple
C:\Documents and Settings\YOURUSERNAME\Application Data\Apple Computer
C:\Documents and Settings\YOURUSERNAME\My Documents\My Music\iTunes
C:\Program Files\iTunes
- this will ensure that all the previously installed versions of iPod firmware updates are erased.
3) One other thing that I did, which I don't know if it helped. Was cleared my registry from previous iTunes installations, by
a. clicking start....run
b. typing 'regedit'
c. searching for strings that had "iTunes" in them and removing the ones under the folder "SOFTWARE" and NOT ANY OTHERS.
~be advised that the registry is very crucial to Windows interface and I am not liable for any damage done due to ignorance or neglect during this step
4) Empty Recycling Bin to get rid of everything
5) Re-install the latest versions of iTunes available at www.apple.com
6) Click File-->Import and then selecting your exported Library File (XML)
this will re-import all your settings and album ratings and ID3 tags
7) THEN VAIOLA! This fixed my error -48

Cannot restore iPod shuffle after update

I have an iPod shuffle original model. For the past few years it has played music as background to my space. Today it went silent.
I plugged into my Powerbook and iTunes offered to update it which is probably the basis of the following problem.
Try and try but that same file from the iTunes library will no longer go into the iPod. I tested with a second one and got the same.
What is the problem? This is my own recording imported via Quicktime and plays on my photo iPod which I'm using instead; but it will not even copy to the iPod shuffle. But it was there for years!
This is galling.

I had this error as well. I re-installed the updater to get it working again.

Cannot restore ipod shuffle original shows error 1418

I know this is an old shuffle. I was trying to let my grandkids use it. It will not restore or transfer music to it. I have since used a different computer from when I originallused it. Do I need separate software for this shuffle or what.

I had this error as well. I re-installed the updater to get it working again.

Restoring iPod shuffle 2nd gen.

hi i have an ipod shuffke 2nd generation wen i connec tit 2 my computer it says it needs 2 b restored but wen i go thru the process of restoring it it gives me an unknown erroe messsage....does any1 have any ideas? can u pls help me?

Ive got the same problem && I really dont no what to do cuz i used the reset utility too but it sed that it cudnt write to my ipod nd sh*t, please help
Windows XP

Recently had to refresh my computer...have added my iPod shuffle to my devices.still cannot restore it. Help?

Can't restore my iPod shuffle.

Howdy Doris,
Welcome to Apple Support Communities.
It sounds like you’ve run into an issue restoring your iPod shuffle. The article linked below will walk you through the process of restoring your iPod shuffle using iTunes.
Restoring iPod shuffle to factory settings
If you run into an issue, just reply and describe what you’re seeing.
-Jason

How do i bring up list of music on my ipod shuffle

I have a ipod shuffle and want to display my music list on screen so I can add or delete music

Thomas,
To delete her music restore the shuffle in iTunes.
Restoring iPod shuffle to factory settings
As to your second question, you can only sync your Shuffle with iTunes so you'll need to import your music there and create playlists from within iTunes. Then set up your shuffle to sync these tracks and playlists.
iPods are not compatible with Windows Media Player.
B-rock

4G iPod Shuffle can't play 1h-long mp3-files! Why?

I have just purchased my first iPod Shuffle and it works fine except for the fact that my workout mixes can not be played.
The Shuffles main purpose should have been to play my music during workout...
Everyone of the mixes is between 1h and 1.5h long and none of them will play. Normal songs work fine.
My very old classic can play these mixes!
I assume it's just a little software bug that's causing this problem.
If that's the case, how do I tell Apple to please update their firmware to support bigger mp3's?
I don't wanna call the support but instead write an email or something.

Hey Luzuk,
Thanks for the question. What happens when you attempt to play these songs? Based on the information provided, it sounds like these symptoms may be related to software. For isolation purposes, try restoring your iPod to factory settings:
Restoring iPod shuffle to factory settings
http://support.apple.com/kb/HT1481
Also, you may want to confirm that the songs in question are in a compatible format:
iPod shuffle (4th generation) - Technical Specifications
http://support.apple.com/kb/SP592
Thanks,
Matt M.

I just purchased an ipod shuffle (4th gen.) and I have been working trying to get it running for hours. I have followed all manuals and tutorial help. When I pull up my device manager, it shows an Ipod, but won't let me download the Usb driver.

I just purchased and IPod Shuffle (4th gen.) and can't get it running. I have gone through all of the help available. It shows up in my device manager, but needs a USB driver. It will find it online, but says an error has occurred and access is denied instead of installing. I bought this for a last minute trip with teenagers and I have spent hours on this. I am running Windows 7 and have tried disabling the firewall.
Help, please.

Hello, kcanole.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through when experiencing this issue.
Resetting iPod shuffle
http://support.apple.com/kb/ht1655
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Restoring iPod shuffle to factory settings
http://support.apple.com/kb/ht1481
Cheers,
Jason H.

HT2669 restore ipod shuffle

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