HT2693 App Store refund - Developer not responding to contact

I purchased the Countdown App from the App store and then the upgrade to allow the syncing of events between devices.
The syncing doesn't work, I've contacted the developer twice over the space of a month and he isn't responding, should I initiate a charge back on my credit card?

Just sent this to Apple Support:
I purchased the App Countdown from the developer IAM Web Services, I then purchased the in app add on (£1.99) to allow syncing between devices which doesn't function.
I have twice contacted IAM Web Services for assistance this month and on both occasions been ignored, no replies whatsoever.
I'm at the point where I think I should instigate a charge back via my credit card company unless you have an alternative solution.

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