HT2693 do not know answers to security questions?
do not know answers to security questions?
Can I change the answers to the security questions for my Apple ID?
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
Similar Messages
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cannot answer our security questions. It sends answers to an email that is no longer in use.
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions -
HT201303 not remember answer your security questions.
not remember answer your security questions.
HOW???If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
HT201363 dont know answers to security questions
I have set up a rescue email so can retrieve my answers to security questions. I am not given the option when asked the questions to retrieve by sending it to my rescue email. someone please help me!!!
You need to contact Apple to get them reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
An alternate email isn't the same as a rescue email.
(93357) -
Can not rember answer to security questions
I need to use my Itune account but don´t remember answer to security questions.
http://support.apple.com/kb/ht5312
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HT201363 I forgot not only answers to security questions but also rescue email addres .
Hi
I forgot answers to security questions and rescue email address . how can I rest them ?You won't be able to view and/or change your rescue email address until you can answer your questions, if you can't remember it then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then view and/or change your rescue email address for potential future use : http://support.apple.com/en-us/HT201356
Or if it's available in your country you could change to 2-step verification : http://support.apple.com/en-gb/HT5570 -
I have no idea what community my question belongs in. So I just picked one. I'm sorry if my question is in the wrong place. I want to know how I am suppose to change my security questions when I have forgotten the answers. I already tried to do it and I had to answer questions before I could change them. Now maybe it's just me, but why do I have to answer security questions that I can't remember the answer to in order to change the answers?????? Then it says that if you don't remember you click send an email to a rescue email. How are you suppose to do that when you only have 1 email address and you can't use it because it is your primary on your account? Please help.
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(88389) -
TS3297 do not remember answers to security questions how to restore the questions
how do i reset security question answers
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
Do not remember answers to security questions
how to find answers to security questions
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75249) -
I do not see any direction for continuing to solve my problem, Help!!!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
HT5312 You can not not remember answers to security questions and no I have to save the expense of
I did not score an email rescue I have iTunes card that was shipped
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
Hello Abe retrieve answers to security questions itunes account knowing I do not have an alternate email
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102042) -
forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...
Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support. -
OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?
Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB -
i just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!
https://expresslane.apple.com/Issues.action
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