HT2693 i can`t recover my iphone 4s. Appears a message "The Iphone could not be restored. A unknown error occurred (-1). What should i do!?

Hey, Guys!
I bought my Iphone 4S in London less than a month.
When i arrived in Brazil, it just couldn`t make any calls. I bought one UNbloked, but it seems it was blocked.
When i pluged it in my macbook pro to update and restore it, at the end of the firmware restoration, it simply frozes the iphone in recovery mode and a message appears on the screen:
"The iphone could not be restored. a unknown error occurred (-1).
I just don`t know what to do to fix the problem.
Somebody, plesase, can help me?
Thanx!!!

Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
http://support.apple.com/kb/TS3694#error1015

Similar Messages

  • TS3694 Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    Hi the iphone iphone could not be restored. an unknown error occurred (56). what mean that?

    More than likely a hardware issue.  You will need to take your phone into Apple.
    You can also use the search function type error 56 and you'll see other threads about the issue.   You can read for yourself, if other solution will help.

  • HT201210 the iphone "iphone" could not be restored. an unknown error occurred (3) what do i do?

    what do i do?

    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    Here's a link to the complete error code page:
    Resolve iOS update and restore errors - Apple Support

  • Iphone could not be restored.an unknown error occurred {1} iam getting this error when iam restoreing the i phone 4s please any one can hlep me

    iphone could not be restored. an unknown error occurred (1). when iam restoring my i phone 4s iam getting this error message, can anyone please help me ....

    That usually indicates a hardware failure. Make an appointment at the genius bar and have them look at it.

  • HT2693 the iphone"iphone"could not be restored. an unknown error occurred (1015)

    the iphone"iphone"could not be restored. an unknown error occurred (1015)

    Have a read of this it may help http://support.apple.com/kb/ht4097

  • The Iphone could not be restored.An unknown error occurred(1604)

    I'm trying to restore my iphone as my iphone suddenly stopped working.I just see silver colour apple symbol when i switch on then it displays usb to itues symbol. thats all..
    so when i trying to restore the iphone i get the below message.
    The Iphone could not be restored.An unknown error occurred(1604)
    i have tried from diffrent computer but i still get the same error.
    can someone help...please...thanks

    Try the following, which worked for someone else:
    Disconnected all other USB items (ext. hard drives)
    Disabled Symantec Anti Virus
    Reset the iPhone to get the screen with the lead pointing to iTunes (Hold down lock button on top)
    Plug iPhone in when this image of Lead/iTunes showing
    Start iTunes
    iTunes recognised iPhone in Recovery mode, offered to restore
    Clicked Restore, it unpacked then tried to run
    iPhone flashed then went to black screen, eventually iTunes gave the dreaded 1604 error.
    I then unplugged iPhone, but instead of resetting it again (which I've tried about 20 times already), I left it with black screen (although black, screen is definately on as not totally pitch black).
    Shut down iTunes
    Plugged phone back in (Still with black screen)
    Started iTunes, again noticed recovery mode, pressed Recover
    The black screen then popped in to life and had a small recovery icon at the bottom in the middle and the restore worked perfectly!!!

  • "the iphone could not be restored an unknown error occurred (2)"

    Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
    Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
    Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
    I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
    Any suggestions?

    When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
    That will make a difference on Windows computers. After that, try and reconnect and restore.

  • My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!

    My iPhone 3GS 16gb, is stuck in restore mode, downloaded and tried to do a restore multiple times. Keep getting an error The iPhone "iPhone" could not be restored. Unknown error occured (-1). Cannot get it out of restore mode, keeps rebooting!
    I have tried to hold the "home" and "power" button to reboot
    I have tried powering it off
    I have tried, to unplug the cable, hold the "home" button and then plug it in.
    Can't check the SN or warranty, cause it is stuck in restore mode.
    Is the hard drive gone? Should there be something replaced.

    http://support.apple.com/kb/TS3694#error1
    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    Usually this is caused by your antivirus or firewall blocking iTunes access to the Internet. It can also occur if the phone is jailbroken or if the computer you are using was ever used to jailbreak an iDevice.

  • HT201210 the iphone could not be restored. an unknown error occurred (1015).

    the iphone could not be restored. an unknown error occurred (1015).

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    http://support.apple.com/kb/TS3694#error1015.

  • HT4623 Software update for iOS 6.1Error -The iPhone "iPhone" could not be restored. an unknown error occurred (-1).

    I got Software update for iOS 6.1 ..
    After installation - Phone shows message to connect to iTune,
    I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
    I click on Restore iPhone - it gives error
    The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
    Not my phone is not working - Its dead - is show the screen - Connect to iTune.
    Please help.
    Thanks.

    Error 1 or -1
    This may indicate a hardware issue with your device.
    Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
    If the errors persist on another computer, the device may need service.

  • The iphone could not be restored. an unknown error occurred 1015

    Hello everyone,
    After upgrading to ios 4, my iPhone 3GS is stuck recovery and I am asked to restore it. However the operation cannot complete since at the end I get an error message that " the iphone could not be restored. an unknown error occurred 1015". What should I do? I am not close to any apple store and I cannot go there? Also, does the warranty allows me to get this fixed?
    Thanks in advance

    So that means that there is no way this thing can get fixed? How about degrading the ios 4.3 to 4.2? Is there any legal way to do that? Any comment/help is appreciated
    P.S: I was thinking about jail breaking it since it is the only way that Google is suggesting. Would that be a better approach since I am tired of living with out a phone?

  • Im getting a prompt like..the iphone "iphone" could not be restored, an unknown error occured (21)

    I am getting a prompt after the Restoration cycle like " the iphone could not be restored. an unknown error occured (21) and (1611)

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
    If you can’t update or restore your iOS device
    http://support.apple.com/kb/ht1808
     Cheers, Tom
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    Message was edited by: Texas Mac Man

  • TS3694 Has anybody had this error message: "the iphone could not be restored. an unknown error occurred (1015) ???

    the iphone could not be restored an unknown error occurred 1015

    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

  • HT201210 the iphone could not be restored. an unknown error occurred (2)

    the iphone could not be restored. an unknown error occurred (2)

    From the article the question was posted from:
    Errors related to third-party security software
    Error 2, 4 (or -4), 6, 1000, 9006            
    Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
    There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
    Verify that access to ports 80 and 443 are allowed on your network.
    Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
    Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
    Restore your device while connected to a different network.
    Restore using a different computer.

  • The iphone iphone could not be restored an unknown error occurred(9) pleas i need help

    the iphone iphone could not be restored an unknown error occurred(9) pleas i need help 
    i phone 5

    Hi there vienna.hassan,
    You may find the troubleshooting steps in the article below helpful.
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/ts3694
    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if you manually disconnect the device during the restore process. You can resolve this issue by using USB troubleshooting, using a different Dock Connector or Lightning Connector to USB cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    -Griff W. 

  • The iphone could not be restored an unknown error occurred 6

    HI,
    I have new Iphone 6 Plus and I was trying to  upgrade the software from 8.1.3 to 8.3.
    but while updating the phone it always give this error
    "the iphone could not be restored an unknown error occurred 6"
    i already tried by adding/removing  the line in HOsts file.
    Thanks & Regards
    Jagjit Singh Chawla

    Did you check your security software settings as well?
    Resolve issues between iTunes and third-party security software - Apple Support
    Can you try to connect to another computer?

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