HT2693 I have been trying to down load 3 movies for the last week and they are still trying to download why is this taking so long we have the gig to download? Apple have charged us for the movies and we can't watch them

I have been trying to play my movies that I purchased but they have now been down loading for a week.
Why are they taking so long?

Cancel the downloads and reset the iPad (Simultaneously hold down the Home and On buttons until the iPad shuts off. Ignor the off slider. Then turn the iPad back on). Go back to the Purchased screen in the I.tunes app and redownload. You may want to down load one at a time.

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Some of my songs from iTunes are AAC (m4a not protected) and some are AAC (m4p Protected). Why is this???

Some of my songs from iTunes are AAC (m4a not protected) and some are AAC (m4p Protected). Why is this???
Any insights would be much appreciated.

Because you purchased some of the songs when they were sold as DRM ( protected ) - pre itunes plus, and you bought some of the songs when they were sold as non-drm - itunes plus.
You can check quick links in the itunes store to see if you have itunes plus upgrades available for purchases.

I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts?

I have been sharing my iTunes account with my kids...now they are getting older and want to have their own accounts, how do I share the songs I purchased for them on my account with them on their new accounts? Is there a way to transer from my main account their new accounts? And can I share music from my account with them?

You can't currently transfer content from one account to another account. As long as the tracks are on the computer's iTunes that they use/sync to, and your account is authorised on that iTunes, then they should be able to continue to use them.

I have just purchased Premier Pro - I have been waiting to down load it but it says it is still processing my order? how long does this take?

I have just purchased Premier Pro - I have been waiting to down load it but it says it is still processing my order? how long does this take?

Hi There,
We have checked the details for your account, your subscription is activated.
Kindly download the product using the below mentioned link.
Creative Cloud Help | Install, update, or uninstall apps
2. If you face any trouble kindly check.
Troubleshoot Creative Cloud download and install issues
Error downloading and installing Creative Cloud application
Thanks,
Atul Saini

I have the new iOS 7 and am getting texts from another family members phone and they are getting mine how do I disable this without changing accounts

I have the new iOS 7 and am getting texts from another family members phone and they are getting mine how do I disable this without changing accounts

Welcome to the Apple Community.
You could simply set each device to only use a single telephone number (settings > messages > send & receive, but this isn't really an ideal solution since the other person can always change their settings and see your messages and send messages that appear as if they are from you. There is only one real solution and that's to have your own accounts.

I have the new iOS 7 and am getting texts from another family members phone and they are getting mine how to I disable this ??

I have the new iOS 7 and am getting texts from another family members phone and they are getting mine how to I disable this ??

You each need to have separate Apple IDs and separate user accounts. Better yet, separate computers as well.

I recently upgraded from Leopard to Snow Leopard and I noticed that I have more capacity available on the Macintosh HD. I checked my files and applications and they are still on my computer. Can capacity on the HD change after an OS upgrade?

I recently upgraded from Leopard to Snow Leopard on my MacBook and I noticed that I have more capacity on the Macintosh HD than before the upgrade. I checked my files and applications and they are still on my computer and nothing appears to be missing. Before the upgrade I had around 111 GB capacity with around 10.50 GB available on the Mac HD but now after the upgrade I have 119 GB capacity and 20.92 GB available. Can capacity on the HD change after an OS upgrade?

No, but the upgrade removed unneeded PowerPC code and changed the way free space is determined.
(72071)

I have been using Macromedia Contribute 3 to maintain my website so my needs are pretty simmple. But I would like to upgrade but don't know what to download. I want the new software to handle my existing website without a lot of challenges. What do you re

I have been using Macromedia Contribute 3 to maintain my website so my needs are pretty simple. But I would like to upgrade but don't know what to download. I want the new software to handle my existing website without a lot of challenges. What do you recommend?

Hello,
There is no upgrade path available from Macromedia Contribute 3 to Adobe Contribute 6.5. However you can buy the latest version of Contribute which is 6.5 from the link mentioned below.
http://www.adobe.com/products/contribute.html
Regards,
Rajeev

Since updating to the new 6 update, my contacts regularly disappear. I am constantly doing a restore to get my contacts back (have now restored 7 times over the last week) but they keep disappearing for no apparent reason. Help!?!?

I am constantly doing a restore to get my contacts back (have now restored 7 times over the last week) but they keep disappearing for no apparent reason. Help!?!?

Has this happened to anyone else? It's just happened AGAIN this morning!!! I am OVER it!!!!

TS1702 I lost all of my spreadsheets in Numbers. Nothing was deleted. We opened up the app and they were all gone. HELP!! I have restored the ipad and they are still not back!

Nothing was deleted. We opened up the app and they were all gone. HELP!! I have restored the ipad and they are still not back!

Are the files in www.icloud.com (use your computer to check).

HT201317 When I view photos on my devices some are not oriented correctly. I used Picassa to turn all photos upright and then copied those photos into the upload file but they are still not corrected when viewed on my devices (ipads)

When I view photos on my devices some are not oriented correctly. I used Picassa to turn all photos upright and then copied those photos into the upload file but they are still not corrected when viewed on my devices (ipads)

Generally I would not use Facebook for sharing any photos, it compresses the photos substantially, and when you have shadows and dark colours you get visible "bands" where there should be subtle gradients, ie at sunsets and sunrises.
It sounds like you are using two methods to upload to Facebook:
1. Sharing from within Aperture, which basically syncs Facebook with your Aperture album, so any changes made at either end gets synced, hence the deletions from Albums, although the original file should still be in your library, just removed rom the album. It is like a playlist in iTunes.
2. Exporting pics and uploading to Facebook from the browser.
I am not sure how method 1 gets compressed, but I know that uploading hi-res jpegs to Facebook using method 2 results in poor quality images.
I wouldn't even bother comparing option 1 or 2, and they will both be poor images once you view them on Facebook, as opposed to viewing uploaded images on proper image sharing / hosting sites.
Your problem is not with Aperture, it is using Facebook for showing your work.
If you export pics form Aperture at high res jpegs or TIFFs your images will be fine.
If you insist to use Facebook as your way to share your work, then your workflow should be this:
1. Right click images you want to share.
2. Select Export version.
3. Export as 100% size and ensure the export settings are set at 100% quality.
4. Upload this pic into Facebook.
This will get you the best image size and resolution on Facebook.
See how you go.

I subscribed two weeks back and on the iTunes site Step 1 gathering data is still going on. Why is it taking so long?

I subscribed two weeks back and on the iTunes site Step 1 gathering data is still going on. Why is it taking so long?

I was also having this problem after having successfully used iTunes Match previously. The problem appears to be when there are two version of songs and one of them has the iCloud icon made using a dotted line. Here's what solved it for me:
1. Identify your duplicate files. I have a large library, so I elected to use Dupin Light (available on the Mac App store). I suppose I could have used iTunes duplicate finder too, but I prefer the flexibility of Dupin.
2. Once you have identified your duplicates, find them in iTunes. In my case Dupin identifed 50, from 19,000+ tracks, so for me it was not a large number to check manually.
3. When you find the duplicates, if one of them has the aforementioned dotted line iCloud icon, this is the one you need to delete. If you accidently delete the other version, you can always download it again if you have purchased it from iTunes. In any case, it seems to be the tracks with this icon that it is causing iTunes Match to stall, so you will need to delete all of these.
4. Once you have completed step 3, iTunes Match should not proceed and complete.

After downloading Maverick, my photobooth images were out of chronological order. I've now downloaded Yosemite and they are still out of order. Is there a fix for this?

After I downloaded Maverick, I noticed that my photobooth images were out of chronological order. I've since downloaded OS X Yosemite (10.10) and they are still out of order. My version of Photobooth is 7.0 (719). Is there a fix for this? Many thanks in advance.

8-doing a factory reset, then repeating steps 1 through 6
Do you mean a restore to factory settings?. If so did you set up as new or restore from back up afterwards?

When trying to import photos with iPhoto from photoshop.. won't let me keeps saying that the photos are already in the iPhoto library but they are not... need to fix this

When trying to import photos with iPhoto from photoshop... won't let me keeps saying that the photos are already in the iPhoto library but they are not

If you are using Photoshop from within iPhoto the following may help with the workflow. However, we do need to know the answers to the questions posed by Terence and Larry to be able to help you.
Using Photoshop or Photoshop Elements as Your Editor of Choice in iPhoto.
1 - select Photoshop or Photoshop Elememts as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
2 - double click on the thumbnail in iPhoto to open it in Photoshop. When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done.
3 - however, if you get the navigation window
that indicates that PS wants to save it as a PS formatted file. You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
With Photoshop Elements the Saving File preferences should be configured as shown:
I also suggest the Maximize PSD File Compatabilty be set to Always. In PSE’s General preference pane set the Color Picker to Apple as shown:
Screenshots are from PSE 10
Note 1: to switch between iPhoto and PS or PSE as the editor of choice Control (right)-click on the thumbnail and select either Edit in iPhoto or Edit in External Editor from the contextual menu. If you use iPhoto to edit more than PSE re-select iPhoto in the iPhoto General preference pane. Then iPhoto will be the default editor and you can use the contextual menu to select PSE for your editor when desired.
Note 2: editing a RAW file with either PSE or PS creates a new file which must be saved outside of iPhoto, i.e. the Desktop, and imported as a new photo into the iPhoto Library.

I have been having problems down loading and installing many updates

I have been stuggling for 3 days with a new install of Win 7 pro 64 bit on a older rebuilt machine. 1st gen 1366 i7 zeon 920 267ghz on a Asus P6T Deluxe MB, 6 GB SD3 1600 , 250Gb + 500GB, the serrial ports have been disabled as
I can't find the drivers yet. I managed to down load and install all but 3 updates KB 2699779, 277952 and servcie pack 1 976932. I seem to down load but when installing anything, programs, updates etc. it says corruped data. error codes 80246002,
643, 800B0100, 80004005, 9, 20000001,80096003, 80093102, 8050A004. If I down load the Fix software it also can not be run. Help if you can please.

Hi,
Could you install Windows Update now?
I suggest you perform a repair installation to fix your all issue as below steps:
1.Insert the system repair disc into your CD or DVD drive.
2.Restart your computer using the computer's power button.
3.If prompted, press any key to start the computer from the system repair disc.
•If your computer isn't configured to start from a CD or DVD, check the information that came with your computer. You might need to change your computer's BIOS settings.
4.Choose your language settings, and then click Next.
5.Select a recovery option, and then click Next.
Karen Hu
TechNet Community Support

HT2693 I have been trying to down load 3 movies for the last week and they are still trying to download why is this taking so long we have the gig to download? Apple have charged us for the movies and we can't watch them

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