HT2693 what can i do when vendor contact support page can't send my info/msg due to page error and i have paid for an app that no longer works after purchase

What can i do when i purchase an app then after purchase the app fails to work. I deleted the app rebooted ipa then reinstated app. It still fails to work. I went to vendor support but when i go to send the info to them it comes up with unable to send msg due to page error. I am not happy. My child loved the app now it wont even open. Any help???

Try talking to iTunes support
http://www.apple.com/support/itunes/contact/

Similar Messages

  • HT2693 haw do i get a refund for an app that do not work properly (t3 magazine no sound when play the articals)

    haw do i get a refund for an app that do not work properly.
    i tryed all the troublesooting and still not working properly 
    the app is T3 magazine ther is no sound when playing the articles on the player
    thenks

    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT1725 I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

    I have paid for a movie rental, when trying to download but wifi got interrupted , therefore I can't see the movie in the download section , it's disappear and I have paid for it , how can I find the movie and continue the download ?

    In the "Store" menu, click "Check for Available Downloads"

  • HT203167 I have music on another computer that no longer works and did not back it up.  Can Apple somehow retrieve it for me?

    I have music on another computer that no longer works and did not back it up.  Can Apple somehow retrieve it for me?

    If they were purchases from iTunes then have you checked to see if you can re-download them (it's not possible in all countries), assuming that they are still available in the store : re-downloading ? If you aren't in a country where you can re-download past music purchases and you haven't got a backup, then you can try contacting iTunes support and see if they will grant you a re-download : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT204266 I have just paid for an App that i thought was something else, is there anyway i can get my money back?

    I have just paid for an App that i thought was something else, is there anyway i can get my money back?

    Since you have to consciously click and enter a password, the normal terms on the store are all sales are final.
    All you can do is go to the support link above, follow to the Express Lane support for the iTunes store and plead your case for a refund.  Just don't get your expections too high though.

  • TS1717 I have paid for the app for old masters puzzle. Says it is completed but will not open when I click on the collection. I have bought 2 now and cannot open either one.

    I have paid for the app for 2 old masters puzzles. Says they are complete but will not open.  What is the problem?
    Thanks
    Robin

    Does this happen immediately after you log in? If so, one of your login items is probably causing it.

  • Do I have to purchase another download of Lightroom if I have it on a computer that no longer works?

    I have no idea what I am doing. I purchased Lightroom for my old computer. It no longer works.  I have lost my information on that. I would like to use Lightroom on my new Mac computer. Do I have to purchase again? How do I get it on my new computer?

    Contact support to reset activations.
    Mylenium

  • Can't update my ipod touch 4th generation and I have to restore it since it no longer works

    Hi,
    I just updated my 4th genreation ipod touch and it showed me an error message. It no longer works and I have to restore it now.. Why can't I update the ipod??

    What is the error message and to what version were you trying to update? Was it 6.1.4?

  • I purchased a tv series and i did not get the entire series, half of it is missing and i have paid for it....any ideas to get the rest of it?

    I purchased a 10 episode tv series I paid for it, but I only got half the series, where is the rest?

    Really?? No one knows??  
    This is an Apple support forum is it not?
    If anyone can at least point me in the right direction that would be great!!

  • My sons iPhone 5 was hacked into now I can't unlock the screen to restore it apple store says there is nothing they could do about it so I paid for a phone that I basically can no longer use

    My sons iPhone 5 was apparently hacked into now he is unable to unlock his screen to restore his phone apple store says they can't do anything about it I find it hard to believe I paid $499 for a phone that we cannot use

    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    Kina67 wrote:
    My sons iPhone 5 was apparently hacked ..
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743

  • How can I get a refund for an app that doesn't work?

    I just purchased "DVDRipper Pro 3.2.19. However, it just doesn't work. I was unable to get contact with the developer website to ask for support. Could anyone tell how can I get refund from App Store. Thanks.

    Refunds on downloaded software are virtually nonexistent.
    I have had cases where I purchase software on a physical disk. If I don't like the software I can uninstall it from my computer and sell it legally. Recouping most of my loss.

  • How can I get a refund for a app that's not working  Eyetv

    A few days ago I purchase a app . Eye tv it do not work on my iPad
    Andrea73

    According to Apple, all sales are final >  iTUNES STORE - TERMS AND CONDITIONS
    But you could try contacting the app developer.
    There's an email address here >  http://wilhem.meignan.free.fr/eyetvmote/EyeTV_Mote/English.html

  • Can I get a refund for an app that did not work (does not open) ?

    I bought an app to record lectures for my classes. When I tried to open the application it wouldnt open at all.

    Did you buy the app from App Store?  Did you check if your machine is capable of running this app?
    You should first set up a dialogue with the developer to try to determine what may have caused the problem.  Most developers co-operate with their clients, not least because it is in their interests to do so.  
    Sales from Apple are final and refunds are not the rule.  However, if you raise the issue against the receipt, (there is a note on the bottom inviting you to raise any issues you may have) exceptions have been made if the circumstances justify it.
    But developer first.

  • I recently downloaded i0S5 and I have lost all the Apps I purchased also my photo album does not scroll from pic 1 to 2 to 3 I can only look at them in a slideshow

    I downloaded iOS5 to my iphone the other day and I have lost all the apps that I purchased. How can I get these apps back they do not show in purchased apps or anywhere on the iphone. Also my picture album can now only benn seen if I set up a slideshow
    Thank You
    Dick

    if they dont show up under purcahsed then the appleID must be different now vs. then the one which bought the apps

  • Paid for Beepus app, won't install, Can someone help please??

    Hi,
    I have a BB Curve 8520 and remember having Beepus when it first came out and it was free. After a while I deleted the app. A year or so later I want it back again and now it costs money. Ok fine thats no problem, so i paid the money for the app and it took me to my uninstalled folder in my app world and began re-installing it. However it keeps failing and I have no idea why and what to do about it.
    This is the second time I have paid for an app now and it hasnt installed, i let the first one go but don't see why i should be paying for an app that won't install on my blackberry. It's been on there before, so I don't know what the problem is. Has anyone else had problems with this?
    Does anyone have any suggestions or know how to fix this problem?
    Any help would be greatly appreciated.
    Many Thanks,
    Lee
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    I suggest that you clear the AppWorld application cache:
    1. Open App World
    2. Go to My World
    3. Follow one (and only one!) of these steps:
    3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
    3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
    3c. For newer (e,g., OS6 and 7) BB's, see this KB:
    KB24714 How to clear the BlackBerry App World cache
    4. AppWorld should close.
    5. If your BB locks after issuing the cache clear, perform a battery pull reboot
    6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
    If step (4) does not happen as listed, then the clear cache did not work.
    Hopefully it'll work for you! Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

Maybe you are looking for