HT2729 I have an unauthorized purchased on my account

I have an unauthorized purchased on my account.

Maybe it's an Authorizing Hold.
Payment card authorizing holds
http://support.apple.com/kb/HT3702

Similar Messages

  • I have an unauthorized purchase on my account. How do I report a problem?

    I had a bunch of iTunes credit from gift cards I received. Someone purchased a $32 app with my credit. Part of the description is in Chinese. I tried to report a problem with the purchase but it just bounces me to this Web site with no way to contact Apple. Is there any hope for customer service or am I screwed?

    Thanks! WOW! They do not make it easy to report a problem, do they? I navigated my way through their decision tree and finally reported the unauthorized purchase. This may be the worst customer service system I've ever seen. Thank you for your help! They should add your post into the iTunes application so customers at least know where to go to report a problem. The latest version of iTunes doesn't help.

  • HT3702 i have an unauthorized purchase on my itunes account

    How do I remove or delet an unauthorized purchase on my itunes account?

    It's not a temporary store holding charge as per the page that you posted from and you've checked the purchase hisrory on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases.
    If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have an unauthorized purchase and would like to know how to go about it.

    I have two pendings on my bank account for 14.99. I have not purchased anything and would like to know why I am being charged. Also I have not received any emails stating that I have purchased something. Could someone have hacked my account and purchased this? Nothing is showing up in my account history either.

    We are fellow user users here on these forums, we won't know what the charges are for.
    You haven't got any auto-renewing subscriptions that were due : http://support.apple.com/kb/HT4098 ?
    If not, and neither you nor anybody else who has access to your account or devices has purchased anything, then you could try contacting iTunes Support and see if they can see what it's for : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201359 I have an unauthorized charge on my account for candy crush / king

    I have an unauthorized charge to my master card account dated yesterday August, 20th 2013 for the amount of $2.16.  This is not the first time this has happened. The order number is MHMLTVD17N.

    Nobody else has access to your account or devices and may have made that in-app purchase ? If not then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Unauthorized purchase from my account .. Is it possible

    Tt

    Is what possible ?
    If you have purchases on your account which you didn't make, and nobody else has access to your account or devices and made them, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I had an unauthorized purchase on my old apple ID so I created a new one since the old one had been deactivated and now I cannot update any of my apps, I have read that the apps will be tied to the old account but I do not want to delete/lose their data

    I had an unauthorized purchase on my old apple ID so I created a new one since the old one had been deactivated and now I cannot update any of my apps, I have read that the apps will be tied to the old account but since the old one was deactivated I cant update them and I do not want to delete/lose their data, re download, and start all over again. Is there anyway to go around this issue?
    thanks

    Ask Apple to re-enable it. I had an unauthorized purchase last October. They disabled my account until the problem was solved. However, I asked them to reopen it, and they just asked me to provide some security information (billing address, a recent purchase you made, etc.), and then they re-enabled it.

  • HT204053 I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

    I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?

    Debit card? Are you sure?
    USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html  "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

  • ITunes keeps takeing unauthorized withdraws from my bank account for no reason i have made no purchases so they have no reason to be takeing money out of my checking account.  can someone tell me how to get my 100$ back.cant fig out how to email them

    ITunes keeps takeing unauthorized withdraws from my bank account.  I have tried to figure out how to get my money back from the 4 unauthorized withdraws to my account. I cant figure out how to get there email address or how to initiate a live chat with them and there website has been no help to me.  Can someone please tell me how I can get my money back
         Thank you

    you need to call apple support. All contact methods are listed here. http://support.apple.com/kb/HE57 good luck
    I Hope I Was Able To Help You Or Solve Your Question.
    Simmm
    3/12/2012
    <Edited by Host>

  • Why doesn't Itunes care when your account is hacked and you have unauthorized purchases?

    My account was hacked and I had about $50.00 in unauthorized purchases. I informed Itunes of the problem, their response was golden. They disable my Itunes account, a refund was not happening and sent me an email about how to keep my Itunes account secure. That's good customer service for you!!!

    iTunes is a software program, why would it care?
    Contact the bank or credit card company to discuss refunds or reversing the charges.

  • How do I get help for unauthorized purchases of apps?

    I am having difficulty finding a way to get credit for unauthorized purchases in iTunes

    You will have to wait for them to get back to you.
    There is no telephone support.
    If you do not get a reply in two days then try again.

  • Unauthorized purchase by Hongbin Suo

    I awoke this morning to a purchase on my account for 19.99 from Hongbin Suo company for an app called 德州撲克 HD, 560,000 Chips. I recently had another unauthorized purchase from another company exactly one week to the day as this one. The first time itunes support suggested it was just something I accidentally did, but I would never buy a $20 app! Also the purchase was made around 4am CST which is when I'm asleep. As a result I've changed my password, cut all payment funds off from iTunes.
    After doing some research it seems this problem has been happening to many people for several months and the support team hasn't taken action to permanently stop this. I am now researching alternatives to iTunes such as Amazon since iTunes has now shown not to be a consumer safe organization and isn't committed to correcting known security issues.

    Same thing has happened from me..this is the second time from the same application. yet support wanted to say that it was something I accidentally bought, but I would Never spend $30 on one application. They refunded me the first time but I highly doubt they will the second time. Unless I get refunded the second time I will never buy anything again from them. It is happening to so many people and I think this needs to be addressed to all of us that have not made these purchases and find a way to fix the issue because it is getting out of hand.

  • Unauthorized purchase

    I have an unauthorized purchase

    If you didn't make the purchase, and nobody else has access to to your account or devices and made it, then try the 'report a problem' page to contact iTunes Support (these are user-to-user forums) : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • ITunes downloads unauthorized purchase then disappears

    An unusual thing happened this morning as I was listening to one album in iTunes (10.3.1) on my Mac (10.6.6). 
    I was listening to one album and purchased one song but noticed that iTunes had downloaded TWO songs - the purchased song and another song that I did NOT authorize but had purchased many years ago.
    As I was searching for any threads in this forum for a similar incident, I came back to my iTunes and noticed that the unauthorized purchase I made disappeared and there is no charge for it in the account.
    I'm just wondering if this could have been a hack or just a glitch?

    And for the record- no-one in this household has any desire whatsoever to see that movie!!!
    That and- no sign of a credit back to my account....
    So I'm inconvenienced AND am out $14.95?  Seriously?

  • My Account Has Been Hacked/Unauthorized Purchases

    Hello all, I'm hoping that you can help me with my problem.
    I discovered earlier this week that my Apple iTunes account had been hacked.  Unfortunately, whoever hacked my account changed my account information and purchased $100 in gift cards.  Luckily, for whatever reason the charges haven't yet (fingers crossed) appeared on my debit card statement.  Regardless, I have been trying to contact Apple since Tuesday to no avail.  I have not been able to uncover an iTunes customer support telephone number (I may be an idiot, but I looked for about 1.5 hours and didn't find one, only numbers for placing orders, etc.).  Instead, I've read that I should use the "Report a Problem" button on the "Purchase History" screen in iTunes.  I would be more than happy to do this, IF IT WAS POSSIBLE!  Sadly for me, the grey arrow circle is not available next to the order, so I am unable to report it.
    I visited apple.com and was overjoyed to find an e-mail form to report unauthorized purchases with.  I filled it out and received an automated reply which said to expect a reply within 24 hours.  24 hours came and went and I hadn't received a reply, so I sent another e-mail yesterday afternoon.  This is actually humorous because on the second automated reply, it said to expect a response within 48 hours.  Maybe they are really busy right now?
    I haven't used my iTunes account since I discovered the unauthorized purchases as I'm not sure how Apple deals with these situations.  I've left my account the way the hacker left it (with his name, address, etc.).  This is becoming quite annoying to me as I would like to download some new apps.
    Is anyone out there dealing with the same issue?
    Thanks for your replies...

    Hey folks, this just happened to me too... Looks like purchases happened yesterday and ran up some gift cards, but on the penny of someone elses account information and credit card info.  Pretty crazy too, just sent an email and hoping to get this cleared up for my sake and whoever was charged.  (I doubt they meant to charge 100 bucks in gift cards to someone named Ruth) 
    In a crazy way I'm glad I'm not the only one this has happened to...  Sorry that this happened to you guys...

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