HT2731 If i purchased coins on a game (doubledown casino) and did not get the coins, but was charged for them what do i do? How do i get the coins or my money refunded?
If i made a purchase on a game(doubledown casino) but never got my coins, but the money was taken out of the account, what do I do? How do I get the coins or my money back?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Similar Messages
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HT3702 I was charged for a free app update. How do I get my money back?
I recently downloaded a free app update for Instagram. After it was complete, I checked my card balance and about $6 was takin out because if the update. I was not prepared for that charge and now I don't know how to get my money back. Can anyone help?
Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards. -
i recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.
where from i can buy the mac os x lion because i am using windows base system when i try to buy from apple web side it show in app store only not in itunesHave you tried booting from the Recovery HD to reinstall Lion?
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
You will need the Apple ID and password used to purchase Lion. If you have not purchased Lion, then you will need to purchase the Snow Leopard DVD and install Snow Leopard then update it to 10.6.8 to access the App Store where you can purchase and download Lion under your own Apple ID. Or you can purchase the Apple USB Lion installer flash drive at any local Apple retailer or the Online Store. -
I PURCHASED THE BOOK "BETRAYAL" BY DANIEL STEEL FOR MY IPAD AND I WAS CHARGED FOR IT BUT IT WILL NOT DOWNLOAD. THIS IS THE INVOICE NUMBER M33NVF143VV ON 4/04/12 AMOUNT 5.95.
I CONTACTED APPLE SUPPORT AND THEY SENT ME AN EMAIL OF HOW TO HANDLE THE PROBLEM BUT I CANNOT GET THAT TO WORK EITHER.
I ORDERED IT THRU ITUNES.
<Personal Information Edited By Host>Mertie.
What these guys are trying to tell you is that the use of "ALL CAPS" is considered to be shouting and therefor rude behavior. Please turn your caps lock off.
And this is an Apple community. We help each other when we can, but cannot help with refunds or any thing else that requires admin or access to your account requires a call to Apple as noted above. -
HT4009 in app purchase didnt recieve content but was charged for it
I made an in app purchase and was charged for the content but never recieved it,, who do i talk to to get the content again or a refund? Or am i just screwed?
You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I purchased an app when I had my iPhone 4s. I went to the app store to re download the app and I was charged for the app again after I downloaded the app.
IPhone and iPad have different formats. You would have to purchase the iPad version. This isn't true of all apps, some work on both iPad and iPod/iPhone (like most games).
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On Friday, I purchased and tried to download coins for my bejewled blitz game. I was charged on my credit card, but I never received the coins.
On friday I purchaed coins for my bejewled blitz game. I was charged on my credit card for two purchases rcpt. no. 172035410830 + 210035412050. I only received coins for one receipt. please credit my account for one of the receipts.
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I purchased an album through iTunes on my iPhone 4, and my PayPal account has been charged for the entire album. However, all but 2 songs would download to my phone. The other 2 have a download error. Any suggestions on how to fix the error, or to get a refund for the songs that I can't get?
I purchased an album through iTunes on my iPhone 4, and my PayPal account has been charged for the entire album. However, all but 2 songs would download to my phone. The other 2 have a download error. Any suggestions on how to fix the error, or to get a refund for the songs that I can't get?
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I want to know how the ****, I can get my money back.
If you have a problem with the link, don't think you will as UK accesses it as well as those of us in the US, try the support number on: http://support.apple.com/kb/HE57
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HT204406 I purchased some songs and two are not letting me play them!!!! Was charged for them ???
Two songs not working
Bryan Adams
Waking up the neighbors
(everything I do) I do it for you
&
Don Henley
Building the perfect beast
The boys of the summerHey JMarro11,
That definitely sounds frustrating. If the songs are not playing in iTunes, they may need to be redownloaded. See the following article:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
1. Delete the purchased song that is exhibiting the problem from your iTunes library.
2. Click on the Purchased link in the iTunes Store to view your previously purchased music.
3. Download your previously purchased song from this list.
Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country
Thanks,
Matt M. -
HT4009 I made an in-app purchase adn did not receive it, but was charged
I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?
To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells -
I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.
Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
In-app purchase didn't load but I was charged for it
My in app purchase for Brothers in Arms 2 didn't load but I was charged for it. Clicking "report a problem" brings me to the support home page rather than allowing me to send a report of the issue. How can I get my $9.99 back? Thanks for any help you can provide.
I did that. Clicking "report a problem" doesn't bring me to the screens shown on your link; it opens the Apple Support website. That's how i got here to ask the question.
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How can I get my money back I BUY the Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please cancel the operation, collected coins and thank you
Apple does not have a presence here, this is a user to user forum. You would probably have more success contacting iTunes Support at http://apple.com/support/itunes/contact/.
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I made an in App purchase in the Cityville game app, was charged and DID NOT GET WHAT I PURCHASED! How do I get my purchase or a refund?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
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