HT2736 Account currently not eligible to purchase gift certificates?

iTunes says my apple id is currently not eligible to purchase email gift certificates. Why is that? Could it be because I recently changed my address on the account?

My account had a $0.48 credit balance and it said it was going to charge my credit card, which is what I wanted. I have since purchased something to remove the credit balance then tried again. Still no luck.

Similar Messages

  • HT2736 apple id not eligible to purchase gift certificates

    Hi
    I tried to purchase gift certificate today
    When I tried to make payment I was told my "apple id is not eligible to purchase gift vouchers"
    How do I resolve this
    Thanks in advance

    Do you have a Credit Card associated with your Account...?
    If so...
    You need to Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact
    If not... That is probably the reason.

  • Apple id is currently not eligible to purchase gift certificates

     

    I finally figured out that this is a fraud prevention "feature," and Apple/iTunes is deadly serious about it. ... I contacted support. They emailed back a day later and asked me to send a copy of a utility bill to verify my address. Well, I live on a SEMINARY campus where all bills are paid. Here is an excerpt from the support reply....
    "I see that you have not been able to provide a copy of your electricity bill because all your utilities are paid. I'm sorry you are experiencing this issue. As a customer myself, I can understand your concern regarding this. Let's see what we can do to get you up and running.
    "Unfortunately without a document that proves your current residence at the location listed on your iTunes account we will not be able to reenable the account."

  • HT2736 not eligible to purchase gift certificates

    So for many years I have been able to buy gift certificates, until now. I get a message saying my account is not eligible to purchase gift certificates. I contacted Apple and all they could say was yes, I am not eligible to purchase gift certificates, but they offered no explanation.
    This is lame, considering I have been buying gift certificates for years.
    Any ideas as to why?

    My account had a $0.48 credit balance and it said it was going to charge my credit card, which is what I wanted. I have since purchased something to remove the credit balance then tried again. Still no luck.

  • Why do I get an error message that says "Your Apple ID is not eligible to purchase gift certificates?"

    I am trying to purchase a printable gift certificate from iTunes, and I keep getting an error message that says, "Your Apple ID is not eligible to purchase gift certificates." You can purchase gift cards from retail locations. I can't do this because I live overseas. I've tried deleting and re-adding my credit card information, and I've submitted a support ticket to ask for help. I see from my Google search that this is not an uncommon error message to have, but I can't find a solution!

    No, I am a US citizen living overseas, but I am going through a VPN and I am using a US-based credit card. I have no problem purchasing apps, just purchasing gift certificates. I'm going to try gifting the app to the person I am purchasing for until Apple straightens this out for me.

  • What does it mean when I get the error message "this account is not eligible to purchase gift cards" ? I'm using a debit card, does that matter?

    I'm getting an error message that says my account is not eligible to purchase itunes gift cards. I'm using a debit card - is that the reason?

    I still have the problem although I uninstalled Mozilla (clearing the cache didn't work and neither did Word diagnostics), so have ended up thinking it could be Norton (the manual update worked x1) or Windows. Today I found an answer: disable the preview pane in Windows Explorer - there's a history of problems with this view.

  • Why do I get a "account ID not authorized to purchase gift certificate online?

    Any help with this question?

    Are you trying to buy an iTunes gift certificate online that you can either download and print or email to someone?  Are you getting this error? “This Apple ID is not currently eligible to purchase gift certificates. You can purchase iTunes Gift Cards from a variety of retail locations.”
    It seems that Apple has been limiting certain accounts due to all of the fraud that has been happening lately. Hackers were stealing peoples passwords and buying gift certificates that they were selling on eBay or the black market.
    In order for your Apple ID to be eligible automatically you need to purchase something with your credit card from an Apple Retail store on apple.com.  Others have had success with removing all credit cards from the account and then adding one at the time of purchasing your iTunes Gift Certificate.
    I contacted apple by email and they resolved my account issue but took 24hrs.
    Hope this helps

  • Why my ID is not eligible to purchase gift certificates. I need your help.

    I want to purchase gift certificates by e-mail, but the system prompts "This Apple ID is not currently eligible to purchase gift certificates. I want to know how I need to do in order to buy, tomorrow is the birthday of my friend, I hope you can reply to me as soon as possible.Thank you!

    You can't resolve that by yourself man. Contact support so they can check:
    http://www.apple.com/support/itunes/contact/

  • HT204053 Why does it say my apple ID is not eligible to purchase gift certificates

    Why does it say my apple ID is not eligible to purchase gift certificates

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT2736 apple id not eligible to purchase gifts

    I got this message when trying to purchase a gift amount to email to someone.  Anyone know why I can't purchase the gift and how to fix it?

    This is a security feature that Apple put onto everyones iTunes account after a lot of fraudulent transactions.  You have to email Apple support https://expresslane.apple.com/ServiceOptionAction.action and submit your problem via email. This is the ONLY way to get this feature activated on your iTunes account under your Apple ID. I just went throught his myself. Spent 2 hours on phone with Apple Support!

  • Why is my apple id account not eligible to buy gift certificates?

    I just want to buy a gift certificate but it says my apple id is not eligible to purchase gift certificates.  I have checked my c/c details on my account and they are all fine.  This is seriously frustrating.  Any ideas?  Thanks

    Who knows?
    Settings>iTunes and App Stores>Tap your ID and sign out. Reboot your iPad.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    Go back to the settings and sign back in again and see of it works now.
    If it doesn't work, post back with some information that might help us help you. Describe what you are doing in some detail and it might let us better understand why this is happening.

  • I tried to buy a gift certificate to be e-mailed, and it said "This Apple ID is not currently eligible  to purchase gift certificates" - how come?

    I tried to buy a gift certificate to be e-mailed, and it said "This Apple ID is not currently eligible  to purchase gift certificates" - how come?

    Same problem here and it seems to be a problem that has been occuring, intermittently, for quite a while. I  received the following reply from Apple Support
    "You will receive an email after the matter has been investigated and further information is available."
    As I believe that strength comes in numbers, please open a support ticket:
    http://www.apple.com/support/itunes/

  • TS1424 "This Apple ID is not currently eligible to purchase gift certificates."

    "This Apple ID is not currently eligible to purchase gift certificates."
    Trying to buy iTunes gift card for e-mail but this message keeps popping up

    OK, it's official - Apple quality of care and caring is dropping like a rock! Faith in the company and its products is evaporating.
    Yeah, they wrote days after my daughter's birthday that the problem had been fixed but since they were so (too) late, I didn't bother to follow uo and make a purchase.
    Well, today I did and it didn't work.
    Am I surprised? No
    Am I disappointed? You bet

  • TS1424 why do i get this message "This Apple ID is not currently eligible to purchase gift certificates."

    Why do i keep getting this message when i try to buy gift certificates "This Apple ID is not currently eligible to purchase gift certificates".

    That's strange.  I had a different issue regarding the purchasing of a gift certificate.  I emailed Apple support.  The response I received did not mention gift certificates no longer being available. You'd think they'd mention that in the email.

  • HT2589 Apple ID is not currently eligible to purchase gift certificates

    Trying to purchase a gift certificate through the iTunes store (email) and I keep getting a message stating "This Apple ID is not currently eligible to purchase gift certificates". 
    I have verified my credit card information, but I continue to get this error message.  What am I missing?

    Help ...!
    This is happening to me too - it then stated that my credit card wasn't valid, so tried 3 others .. none of them work ..!
    I was trying to buy these for last minute birthday gifts ! 
    Come on iTunes sort this out - it used to work for me now it doesn't !!

Maybe you are looking for

  • Java crashes during conversion in app-store mode (iOS)

      I have a Flash app that I'm trying to convert for iOS, and adt converts it fine when the target is set to ipa-test.  However, if I change that to ipa-app-store, it runs about the same length of time and then pops-up a totally white dialog with the

  • I have an ipod touch 4th gen and my power botton is stuck is there anywhay to fix it???

    so i have a 4th gen ipod touch and my power botton got stuck. is there anyway to fix it besides sending it in or buying a new one????

  • Info about the the performance of Q10

    Dear all , Could you please suggest me about the performance of Q10 especially about the battery life? I use my phone mostly for social networking and emails.. Thanks, Mithilesh..

  • Two Clients in a Machine

    Hi all, Can we have two clients in the same machine like one with SP 03 and other with SP 02. Please help me out, Thanks in advance, Regards, G.Vijaya Kumar

  • How Reset Workflow options in ACR?

    I looked up workflow, but didn't find any discussions, and I can find items online that tell me how to SET workflow, but so far, I can't find anything that tells me how to RESET workflow....... I don't want it to do ANYTHING.  I don't want it to set