HT2736 I have gifted itunes cards to family members; when trying to send them another I go through the process, the amount, and my apple ID and password. A window will come up that it cannot be completed, to contact support. My credit card info is up to
I have gifted itunes cards to family members once before. Now when I try to send them, after I use my apple ID, select amount, go through all the steps and password, and click buy now....a window comes up telling me it can't be sent, to contact support. My credit card info is up to date I can't understand what the problem can be
If you haven't already done so then you can contact iTunes Support via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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Hello sir Every time I do the process of registration in Mogah Apple Store and the period and the period of the account is lost I do not know what the problem is there are people who enter into my account and change email We ask God to help you have an account I can not restore it the way I do not know where and I do not speak English Aalit Aalit help me I'm in a state of panic for your reply eagerly awaited
This old Emily Hope you reply and help me [email protected]For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa -
I have a problem with two PDF's when trying to open them through a link on a web page. The two PDF's open fine with Adobe on my own PC and on the server I have copied it to but when they are opened through a link on a web page (pointing to the server where the PDFs open fine) I get an error 'There was an error processing a page. Invalid function resource' The other one just doesn't open at all. Can anyone help with this please?
Hello,
Are the pdf linked correctly in the website? Is this a public website? If yes, please post the link here.
~Deepak -
I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?
Maybe this might help.
http://support.apple.com/kb/TS2570 -
I'm trying to send a photo from iphoto - but apparently I entered the wrong password, and now it does not give me the opportunity to resubmit my correct password - it only tells me that mine was wrong and will allow me to cancel but not correct. I tried to cancel and start over but it still doe not let me re-enter my password. Is there some "command" that will help me?
iPhoto Menu -> Preferences -> Accounts ->
Delete and recreate your email settings. -
Songs in my iTunes Library are being skipped when trying to play them
Hello,
Would anyone know why I can't play any of my songs listed in my iTunes Library? All of the songs are in the cloud.
When I try to play a song it will jump over to the next one in the list and jump over and over again without playing any of the songs listed.
Thx,
BrunoYou can't. If you don't have access to that ID, delete them and then download them from yours; this may require repurchasing them.
(93948) -
i have 1000 pictures in my phone but when trying to import them only 339 of those pictures show up why might that be?
Hi Mr.Dr.Austin,
Welcome to Apple Support Communities.
It sounds like there is an issue with the displayed usage of your iPhone in iTunes compared to what you're seeing in the Photos app on your device. Take a look at the article linked below and check Settings > General > Usage for another app that may be storing photos.
Understanding iOS device capacity
http://support.apple.com/kb/ht1867
If you aren't able to find the photos in Usage, you may be able to resolve the issue by restarting or restoring the iPhone.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/HT1414
I hope this helps.
-Jason -
I have a redeemed gift card balance of more than $60.00, but when I try to make an in app purchase, I am asked to verify my apple ID and payment info and when I do it charges my card and I am not given a choice to use my remaining balance. How do I use my balance first?
Hi ...
Select None for payment method > iTunes Store: Changing account information
Be aware, an auto renewing subsciption by require a credit card. -
I have an Apple Air Book and I am very satisfied with it except there are video that I cannot see. The reason is that Quick Time will not support the video. What can I do to be able to get these videos? I have all ready download Adobe Flash Player and installed it but it has not effect.
Get Flip4Mac (for Windows Media videos):
http://dynamic.telestream.net/downloads/download-flip4macwmv.asp?prodid=flip4mac wmv
And Perian for everything else:
http://perian.org/
You should be able to play most videos with QuickTime player once both are installed. -
I have multiple devices used by family members, how do you make sure the kids don't see Moms messages from Dad and visa versa?
Hi Roger:
Thanks for the reply. I think I figured out the problem. Apple has confused (at least in my mind) the different IDs that people can have. In the iCloud settings, they use the term Apple ID and not iCloud ID. I guess there really is no such thing as an iCloud ID. There are Apple IDs with various attributes. This is not clearly explained or easy to see (how could I look up to see if my Apple ID is associated with iTunes for example?).
I created, what I thought were iCloud IDs for each family member, but we all use my Apple ID for iTunes.
One other question - why does the syncing of Notes using iCloud require an @me.com email account. That makes no sense to me.
Thanks for your help!
AO -
Hi, I had registered my credit card a week ago on Apple.and then that day I remove all information about credit card off my apple acount.but today i learned that 2 dollars payment has been given off my credit card.but I never buy any paid apps.Each time I was looking up my Itunes on pc , but there was always a 0.00$.so I do not know what to do now.please help me.check it . what happened and where is the 2 dollars? Please .
Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck -
My iphone doesnt show up in my itunes. It shows up when i plug it into another laptop. Similarly, when i use someone else's iphone, that shows up in my itunes. Obviously my itunes wont recognise my iphone. Please help
Hello ashbyy123,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
2. Check the USB cable
3. Verify that Apple Mobile Device Support is installed
4. Restart the Apple Mobile Device Service
5. Verify that the Apple Mobile Device USB Driver is installed
6. Check for third-party software conflicts
Have a nice day,
Mario -
why when i want to download a free app from app store it asks for my apple id and when i give my apple id it then says "this apple id has not yet been used in the itunes store". i dont even know what that means and it will this happen everytime?
If you are within 14 days of purchase you can still return the iPhone and get the phone that suits your needs, however, I think you will find that no matter which phone you get the content provider will want to know how you are going to pay for future purchases. For Android phones it is Google, and they will certainly want to know.
To create an Apple account without a credit card see: http://support.apple.com/kb/HT2534 -
How can I use iCloud again after upgrading OS to Mountain Lion? 2 days of trying every password I have ever used, AND changing Apple ID and iTunes ID, still nothing. Can't backup on iCloud anymore.
Apple ID's can be used for anything, a single ID can be used for all your accounts (ie iCloud, iTunes, MAS, Apple community etc), ideally this would be the way forward. So far as iTunes goes you need to continue to use the same ID as you have always used or you will lose access to your previous purchases and your iTunes match subscription.
If you are using a second ID for iCloud, you can continue to do so or use the ID you use for iTunes, but if you choose the later you will need to move all your calendar, contact etc data to the account using the ID you use for iTunes.
When (if) you change which account you use you would delete the account on an iOS device and log back in with the correct details, on a mac you would sign out in the iCloud system preference pane. -
When my husband and I got these iPhones . We had the same Apple ID .(not good) that has changed . We have a iCloud acct. how or what do I need to do to change on my setting under iCloud it has his Apple ID and also on r PC it has only his info none of mi
To change the iCloud account on your phone you have to go to Settings>iCloud, tap Delete Account, provide the password when prompted to turn off Find My iPhone. When you delete the account you will be given the option to either keep or delete the iCloud data from your phone. This also, only deletes the account and the iCloud data from your phone, not from iCloud. Your husband's phone won't be effected by this. Then, to create a separate account, sign back in with a different Apple ID (you can continue to share the same ID for iTunes).
If you have any photo stream photos that you want to keep on the phone, save them to your camera roll before deleting the account.
If you're sharing the same ID for iMessage and FaceTime you'll end up getting each other's text messages and FaceTime calls. To prevent this, go to Settings>Messages>Send & Receive, tap the ID, sign out, then sign back in with your new iCloud ID. Then do the same thing in Settings>FaceTime.
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