HT2736 I purchased an album as a gift to two people, and neither received it!

I recentely purchased two copies of an album for two different people, and sent the albums through the gift certificate process. They were supposed to receive the same album, and I've already been charged for both albums, but neither person has received whatever email or redemption code they need to access them.

Welcome to the Apple community.
Ask the recipient to check Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether.
Also see if you are able to resend the email by following these steps.
If the problem persists, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

Similar Messages

I have purchased three different audiobooks over the last two months and none will download. It keeps giving me error 3259. What is wrong?

I have purchased three different audiobooks and none of them will download. It keeps giving me error 3259. It will let me download tv shows no problem. What is the problem?

<after three tries, decided that it's just not worth responding to>

Songs purchased through iTunes on iPhone 4 get download error and will not load. Account has been charged for the purchase.

I purchased an album through iTunes on my iPhone 4, and my PayPal account has been charged for the entire album. However, all but 2 songs would download to my phone. The other 2 have a download error. Any suggestions on how to fix the error, or to get a refund for the songs that I can't get?

I purchased an album through iTunes on my iPhone 4, and my PayPal account has been charged for the entire album. However, all but 2 songs would download to my phone. The other 2 have a download error. Any suggestions on how to fix the error, or to get a refund for the songs that I can't get?

Okay well i bought an album from itunes what a year or two ago and now i cant download it to my computer please help

i bought two albums about a year or two ago and now itunes wont let me download either of them it says "purchased" when i search it but it wont let me download them and i got to "purchased" sextion on the itunes store home screeen but it still doesnt appear there can someone please help? or i want my money back-.-

Make sure you are using the same Apple ID that made the Original Purchase.
See Here to > Download Past Purchases
http://support.apple.com/kb/HT2519
If necessary... Contact iTunes Customer Service
Apple Support iTunes Store Contact Us

I just downloaded an album from a gift card, and not all the songs were downloaded..how do i finish downloading the album without purchasing it again?

I just downloaded the T-Pain rEVOLVEr Album from a gift card, but not all the songs were downloaded to my library. Is there a way to finish downloading the remaining songs without purchasing the entire album?

Hey Astrozilla,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues with a couple of songs you recently purchased. It may be that these songs did not download fully, or correctly. The best troubleshooting step may be to delete the songs from your library, and re-download using iTunes in the Cloud (if available in your country).
For more information, see the following:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Symptoms
Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.
Resolution
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
1. Delete the purchased song that is exhibiting the problem from your iTunes library.
2. Click on the Purchased link in the iTunes Store to view your previously purchased music.
3. Download your previously purchased song from this list.
Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country.
Thanks,
Matt M.

How can I purchase an album and send it as a gift to another iPad user?

How can I purchase an album and send it as a gift to another iPad user?

iTunes Gift Options
http://support.apple.com/kb/HT2736

HT2736 I purchased a tv show. I like it so much I was willing give as a gift. Unfortunately the gift button doesn't appear. It seems because I have already purchased it for myself, I am unable to give it as a gift.

I purchased a tv show. I like it so much I was willing give as a gift. Unfortunately the gift button doesn't appear. It seems because I have already purchased it for myself, I am unable to give it as a gift.

Long over due screen shots.
Clearly the problem is ANY item I have purchased/own can not be gifted.
I can't believe I am the only one having this problem.
By the way I tried from my desktop in iTunes and guess what.......
SAME PROBLEM.
I find this all very amusing.
Someone in charge at iTunes HQ has either missed this or has some explanation for this.
I would love to know the reason.

HT201359 After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not know why I need help. I simply want to purchase an album that exceeds my credit balance I have. Why can't I finish

After filling out my complete acct info in iTunes Store in order to purchase an album that exceeds the amt of my credit from a gift card, I am prompted to check with the customer support for iTunes, and it will not simply charge my credit card that I provided in full. Why do I need help? I followed the complete procedures asked to add this credit card method of Payment. What is the problem?

We are fellow users here on these forums. You can contact iTunes Support via this link and ask them for help (we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Can't purchase full album, can only get songs individually

I am connected to iTunes via the wifi on my iPod touch, and when trying to purchase an album it won't let me buy the full album it only let's me buy each song individually. The $12.99 button does nothing when I hit it, but the $1.29 button for each song works. The album has 18 songs so is a waste of money to do each song individually. This happens with every album I try, not just the album that I specifically want. I know the problem can't be with payment because I have just over a $23 balance from gift cards I have redeemed. Also purchasing music through the wifi on my iPod touch is my only option as my desktop computer crashed so I have no other way to put new music on my iPod. Any ideas, comments, solutions????? Any responses are greatly appreciated.

I can't purchase or even sign on to my account. I keep getting the "time out" error.
I did get the following response iTunes:
I understand your concern that you cannot connect to the iTunes Store.
As a result of overwhelming demand this holiday season--demand that surpassed even Apple's expectations--the iTunes Store is currently experiencing response times that are slower than normal.
During this time you may not be able to sign in to your account on the iTunes Store. I sincerely apologize for any inconvenience. Please check back later. Thank you for your patience.
Sincerely,
Jason
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
However, I just got an iPod and so far I'm not very impressed. They should have been prepared for this problem!

I sent an album as a gift to someone, but she haven't receive the iTunes store email containing the redeem code

Hi everyone. I gifted an album (Beyonce) to someone as a Christmas present, I bought it last Dec 23 and scheduled it to be delivered on the 25th. But still she haven't receive any redeem code or email from itunes until now. Tried to resend it many times already but still no luck, no email. I am sure also that the transaction has been successful since Apple sent me already an email of the receipt of my purchase of the said album on the 25th December also.
I went to my purchase history, the item is there and a label says it is not yet redeemed. It is just frustating, it should have been a surprise Christmas present.
Anything I can do more? Can I use the 10 character code under "order" as a redeem code?
Merry Christmas to all here from the Philippines.

JTMD wrote:
I gifted an album ... But still she haven't receive any redeem code or email from itunes until now. Tried to resend it many times already but still no luck, no email.
Can only offer you this... as you have tried to Re-Send. Perhaps try a Re-send once more.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1491 Can't purchase full album only can get songs individually

I am connected to iTunes via the wifi on my iPod touch, and when trying to purchase an album it won't let me buy the full album it only let's me buy each song individually. The $12.99 button does nothing when I hit it, but the $1.29 button for each song works. The album has 18 songs so is a waste of money to do each song individually. This happens with every album I try, not just the album that I specifically want. I know the problem can't be with payment because I have just over a $23 balance from gift cards I have redeemed. Also purchasing music through the wifi on my iPod touch is my only option as my desktop computer crashed so I have no other way to put new music on my iPod. Any ideas, comments, solutions????? Any responses are greatly appreciated.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

A friend accidentally bought an album instead of gifting the album. Is there anyway to get it straightened out?

A friend accidentally bought an album instead of gifting the album. Is there anyway to get it straightened out?

Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.

Paying for albums from redeemed gift card

I have redeemed a gift card and it has added it to my account but I can't appear to use it as payment for downloading an album, anyone help please?

Called Verizon and they said you can't. You would need to purchase a prepaid visa or mastercard.

I purchased an album and it has disappered from my iPod however other purchased items are showing. How can I get the album back? It is not on my computer on the itunes library due to the computer wiping all contents.

My ipod touch lost all its data due to my computer crashing and having to be rebooted.
This resulted in all software being wiped - including iTunes. Therefore, I lost all my music, apps etc on my library on the computer. I then synced my iPod into the computer which then updated the ipod software and then it cleared all my music.
However, I managed to find my music on the purchased list and was able to re download it.
Although, I'm aware that one album did not apper on the purchased playlist - I have an email to prove that I purchased this album however, it is not appearing to allow for me to download it.
I am pretty sure that this is not the only album but due to the amount of music I previously had on my iPod it is difficult to tell what is missing.
Is there anything I can do to get all my previous music back?
Is there anything I can do by contacting Apple to see if they can help?
Would greatly appreciate any help whatsoever! Just about pulling my hair out - due to no available phone calls until next thursday and NO email address to contact!

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

I transfered my purchases from my iphone to my mac. All transfers completed. One particular album shows up on the phone but the songs are greyed out and don't play. Itunes shows album as purchased but album is not in my Mac library.

I transfered my purchases from my iphone to my mac. All transfers completed. One particular album shows up on the phone but the songs are greyed out and don't play. Itunes store shows album as purchased but album does not show up in my Mac library. How can I retrieve the album.

So i've found the answer to this by clicking on every menu and setting in the itunes store. It turns out some purchases in the cloud can be hidden probably as the result of an interrupted transfer/sync/backup or a network outage. To unhide purchases 'greyed out ' items , go to the Itunes store (on the PC) click on your account name and select view account. (you'll be prompted for your itunes password) once you are in scroll down to the purchase history section. there should be an option for hidden purchases. click through and click on unhide purchases, redownloadble purchases. any hidden purchases will then show up. click on unhide to reactivate and download. This may only work for purchases in the cloud.
hope others find this useful.

HT2736 I purchased an album as a gift to two people, and neither received it!

Similar Messages

Maybe you are looking for